titchyblackcat Posted May 22 Share Posted May 22 Hi I'm getting a boot failure with an error -28. I can see this has been posted before but i can't find an answer Was this ever resolved ? Quote Link to comment Share on other sites More sharing options...
Schmalle Posted May 22 Share Posted May 22 "-28" is a boot failure and the comments suggest it's hardware related. Sometimes rebooting helps. Sometimes it's unresolvable without a hardware service. Open a support ticket. Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 22 Share Posted May 22 On 5/22/2025 at 9:35 AM, titchyblackcat said: Hi I'm getting a boot failure with an error -28. I can see this has been posted before but i can't find an answer Was this ever resolved ? Ah… the dreaded red -28 error! The first time I ever saw this reported was way back in 2017, but there was no follow up with a solution. The only fix for this is to raise a ticket and send it off for a Service Tech repair. Here’s a previous thread that was marked as solved. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
titchyblackcat Posted May 24 Author Share Posted May 24 Ok Thanks. I thought Line 6 would have put up a solution on here. If it's bricked I won't buy Line 6 stuff again. Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 24 Share Posted May 24 On 5/24/2025 at 10:38 AM, titchyblackcat said: I thought Line 6 would have put up a solution on here. If it's bricked I won't buy Line 6 stuff again. Hmm… that seems a little harsh, and something of a rush to judgment. A couple of points to consider: Firstly - This is a peer to peer user forum. There are no Line 6 staff here and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”). If you want to get the attention of, for example Digital Igloo (Eric Klein), you could post something over on The Gear Page in the Digital and Modeling section. Secondly - although there are reports of this “red -28” error, it appears quite randomly, and seemingly not very often. It would appear to be fixable by having it repaired by a Line 6 tech person. Furthermore, your Line 6 device is essentially a computer, full of circuit boards, and as such, computers are prone to develop faults. Do you think that any other brand of digital amp and effects units are immune to this sort of thing? Sure, you could buy Fractal, Quad Cortex, Fender Tone Master, or any one of the myriad other options available in today’s market - you still have no guarantee that they will never develop a fault. It’s the nature of the beast. I must be very lucky, along with several thousand other Helix owners, because I have never suffered with this issue and I have been using my Helix floor in my studio almost everyday since I bought it way back in late 2015. I really do understand that you are upset about this situation, but raise a ticket with Customer Support and get it repaired. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
Lelik Posted June 24 Share Posted June 24 On 5/22/2025 at 10:35 AM, titchyblackcat said: I'm getting a boot failure with an error -28 Are you getting error -28 when turning on your Helix while it's connected to a PC? From what I understand, error -28 usually indicates a communication issue. A simple fix that often works is to power on the Helix before connecting it to your PC. Try disconnecting the USB cable, turning on the Helix, and then plugging it in afterward. Let us know if that helps! Quote Link to comment Share on other sites More sharing options...
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