neonjohn Posted December 19, 2025 Share Posted December 19, 2025 Wondering if anyone else is having this issue. I load tracks into a new song, put in cues for Snapshot changes, set levels in the Matrix Mixer, etc, and everything works and sounds great. Really great! Then I step aside for a bit, come back, and the song still runs but no audio from the song tracks appear on the mixer. The song window shows the song playing, and my guitar and the mic are still there, but nothing on the song tracks. Also, the names I gave the Mixer channels are back to Track 1, Track 2. Restarting doesn't restore it. This happened once before, and playing with solo buttons eventually made it magically reappear. Not so this second time. Anyone having a similar issue? Quote Link to comment Share on other sites More sharing options...
richmeliski Posted December 20, 2025 Share Posted December 20, 2025 I'm having the same issue. Song loaded into showcase worked fine yesterday. Today, audio files still show on screen, playhead moves... no audio. Quote Link to comment Share on other sites More sharing options...
kevinsmyth Posted December 20, 2025 Share Posted December 20, 2025 Yes same here - has been driving me mad, can visually see the track playing but it doesnt appear to be routing to the speakers Quote Link to comment Share on other sites More sharing options...
Bigger_E Posted December 20, 2025 Share Posted December 20, 2025 Yep, I'm experiencing the exact same problem. Also, I know that the signal path is working because I'm able to get the click track/metronome output to the external amp, but the music does not come through. The only thing I'm doing is turning off the Helix after a day of practice and the next morning, the bug presents itself and I'm unable to hear the Showcase track. I'm running the current 1.2 release. Quote Link to comment Share on other sites More sharing options...
Ajuvix Posted December 21, 2025 Share Posted December 21, 2025 I'm having this same issue. When putting the songs onto the board with the pc software, I renamed the track there first and then transferred, which helped with the name reverting back to track 1 problem. The problem is when I turn it off and the next time I turn it on, the audio from the songs won't play or show up as present on the headphone out mixing screen, but the audio is still stored on the board, because the audio still shows up on the screen, but doesn't play the audio at all. I wasn't sure if the flags disappearing was from my error in not saving it properly before closing down, but seeing that this is a serious issue, I'm not so sure its me that's the problem. It worked fine until I turn it off and the audio and flags are just gone afterwards, with the flags completely absent from the monitor screen and the audio visible, but not playing. Also, I don't think the snapshots are saving individual set parameters from the pedal settings, just the on/off states for each effect pedal slot. For example, if I set one snapshot to have 70's chorus with a heavy effect and another snapshot with that same 70s chorus with a lighter effect, it doesn't save that change, it just leaves the setting on wherever I left it last for both snapshots. I can't imagine this is by design, as my much less expensive Headrush Flex Prime pedal can easily do this. Otherwise, the Showcase feature is truly amazing. The first time I ran through a song, my muscle memory was so hard wired it felt wrong and strange to not hit a pedal to change my sound. To trust the machine seemed a bizarre leap of faith, but by the end of the song I realized how much easier it is to play and not have to focus on my foot too. Adjusting in/out levels on the fly is a breeze too. I know they released this feature early, so I'm glad to finally see it, but I probably won't mess with it again until this is patched up. Quote Link to comment Share on other sites More sharing options...
therickyates Posted December 21, 2025 Share Posted December 21, 2025 I'm experiencing a similar problem. Tracks loaded show as playing and everything else works, but no audio from the track shows in the mixer or is output to headphones (or other outputs). Unfortunately nothing I've tried including playing with solo/mute/reboot has fixed it (yet). Quote Link to comment Share on other sites More sharing options...
dandesy Posted December 22, 2025 Share Posted December 22, 2025 Yes! Btw, you need to save the song on helix in order for your fists and all to be preserved. But regardless, I set it up and it was great! Then after turning off the helix, I get no sound from my song. Quote Link to comment Share on other sites More sharing options...
dandesy Posted December 22, 2025 Share Posted December 22, 2025 I opened a ticket! 1 Quote Link to comment Share on other sites More sharing options...
drexell Posted December 22, 2025 Share Posted December 22, 2025 Got showcase update and haven’t even got that far. WAV files show up as whole song and not broke up into individual tracks to edit. Online manual says files are editable from either computer app or after transferring. Success with transfer but not able to edit. Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 22, 2025 Share Posted December 22, 2025 On 12/22/2025 at 1:43 PM, drexell said: Got showcase update and haven’t even got that far. WAV files show up as whole song and not broke up into individual tracks to edit. Online manual says files are editable from either computer app or after transferring. Success with transfer but not able to edit. When transferring WAV files from the Stadium app to the device, each WAV file becomes one track in the Song. You can transfer up to 8 WAV files at a time, meaning up to 8 tracks in a Song. If you transfer a single file you get a Song with a single track. The tracks are not editable after transferring in either the app or the device, at least not in the same way they can be edited in, say, a DAW. You have minimal editing capabilities on the device, and none in the app. For instance, you can rename tracks, or move tracks up/down to reorder them. But you can’t, for instance, create split points to create an audio gap by deleting between split points, or to create two new tracks by splitting/dragging audio clips into a different track. You need to do that sort of editing on your computer before transferring the WAV files. You might be able to drag a track to reposition the audio in the Song, for instance if one the WAV files should only be heard in the Chorus; I haven’t tried that. Quote Link to comment Share on other sites More sharing options...
dandesy Posted December 22, 2025 Share Posted December 22, 2025 The issue was confirmed and reproduced by line 6 support. fingers crossed! 2 Quote Link to comment Share on other sites More sharing options...
dandesy Posted December 23, 2025 Share Posted December 23, 2025 So even though this is an issue that they will fix, there might be a workaround. The support guy told me that doing a full reset and deleting and reloading the tracks. could help (he tried it himself). I did. And so far it has survived multiple off and on trip. We’ll see how long it lasts, but it’s a huge improvement. 1 Quote Link to comment Share on other sites More sharing options...
therickyates Posted December 23, 2025 Share Posted December 23, 2025 Nice one! Probably a silly question but figured I'd ask anyway....When you say full reset, do that mean factory reset and therefore you need to backup/re-import all user patches too? Quote Link to comment Share on other sites More sharing options...
dandesy Posted December 23, 2025 Share Posted December 23, 2025 Yes. That’s what I did: backup factory reset restore backup delete songs reimport kind of a pain but it’s still working for me! 2 1 Quote Link to comment Share on other sites More sharing options...
KSA2400 Posted December 23, 2025 Share Posted December 23, 2025 Tha nks for the tips Dandesy 1 Quote Link to comment Share on other sites More sharing options...
johnpaulleger Posted January 3 Share Posted January 3 Same issue for me. Glad I'm not losing my mind. Quote Link to comment Share on other sites More sharing options...
jpdennis Posted Monday at 09:55 PM Share Posted Monday at 09:55 PM On 12/22/2025 at 10:43 AM, drexell said: Got showcase update and haven’t even got that far. WAV files show up as whole song and not broke up into individual tracks to edit. Online manual says files are editable from either computer app or after transferring. Success with transfer but not able to edit. drexell, I am just now working with Showcase and have to export each track as a stem from Reaper. Once I have up to 8 stem files exported per song I can then import into the Stadium XL per song to use the Matrix for level setting what I want to hear (bass, drums, keyboards, click, cue, etc.). I am still a novice with Showcase so I have yet to get to any big problems. jpd Quote Link to comment Share on other sites More sharing options...
Kfletchah Posted Wednesday at 01:18 PM Share Posted Wednesday at 01:18 PM Had this issue this morning. Yesterday the showcase track I loaded in worked great. Today, no audio even though the stems are there. I’ll try the backup and factory reset. fingers crossed! Quote Link to comment Share on other sites More sharing options...
paulm_80526 Posted 13 hours ago Share Posted 13 hours ago Hi, I experience the same audio loss after reboot problem described above. I went through the steps that Dandesy mentioned: backup (maintenance menu) factory reset (maintenance menu) restore backup (maintenance menu) delete songs (Showcase screen) reimport (Stadium App) But I still lose audio after turning SXL off/on. Not sure what else to try - I guess I will have to wait for FW 1.3 :-) Quote Link to comment Share on other sites More sharing options...
NU9Band Posted 11 hours ago Share Posted 11 hours ago I do not have to factory reset - the songs play ok after import, then no audio after turning off/on. If I just delete the tracks and re-import them, the audio is back on, but just until the next off/on. I am too hoping it will be dealt with in 1.3. Quote Link to comment Share on other sites More sharing options...
Kfletchah Posted 6 hours ago Share Posted 6 hours ago On 12/23/2025 at 8:44 AM, dandesy said: Yes. That’s what I did: backup factory reset restore backup delete songs reimport kind of a pain but it’s still working for me! This worked for me! Thank you!! Quote Link to comment Share on other sites More sharing options...
Kfletchah Posted 6 hours ago Share Posted 6 hours ago On 1/10/2026 at 10:49 AM, paulm_80526 said: Hi, I experience the same audio loss after reboot problem described above. I went through the steps that Dandesy mentioned: backup (maintenance menu) factory reset (maintenance menu) restore backup (maintenance menu) delete songs (Showcase screen) reimport (Stadium App) But I still lose audio after turning SXL off/on. Not sure what else to try - I guess I will have to wait for FW 1.3 :-) Here’s the only difference I did which has worked for me. Hope it works for you too. Delete songs (maintenance menu) backup (maintenance menu) factory reset (maintenance menu) restore backup (maintenance menu) reimport (Stadium App) Quote Link to comment Share on other sites More sharing options...
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