gavinlewis Posted December 29, 2025 Share Posted December 29, 2025 I’m noticing a consistent light crackle a second or so after playing a chord or single note. Thought it was a bad cable. changed them all .. Same. Used different FRFR speaker. Same. Changed guitar. Same. Rebooted the XL and it stopped for a while. Now it’s back at any volume. Also I am aware there is a distinct lack of bottom end or warmth with any preset, compared to other modellers I have. And finally I am not getting any natural sustain. Playing feels awkward. Like a gate kicking in..Not super impressed so far. Hope this is a firmware issue or it’s going back to the reseller. I’m on the latest version Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 30, 2025 Share Posted December 30, 2025 I don't think it's a firmware issue because no one else is reporting this. Open a support ticket. Quote Link to comment Share on other sites More sharing options...
jiml6 Posted December 30, 2025 Share Posted December 30, 2025 Might be worthwhile to experiment with your input settings (Z, Pad, Trim). Otherwise, yes, open a support ticket. Quote Link to comment Share on other sites More sharing options...
jpdennis Posted January 5 Share Posted January 5 On 12/30/2025 at 8:58 AM, jiml6 said: Might be worthwhile to experiment with your input settings (Z, Pad, Trim). Otherwise, yes, open a support ticket. gavinlewis, you can try reducing the amp "ripple" setting as well to see if this helps. Quote Link to comment Share on other sites More sharing options...
tlathbury Posted January 25 Share Posted January 25 I am also noticing random pop / crackle as well. Never had this that I can recall with the original Helix Floor. Quote Link to comment Share on other sites More sharing options...
theElevators Posted January 30 Share Posted January 30 Try using a different amp. Some amps have all these extra controls like "hum", ripple, as mentioned already. These can really get amplified if you have a weird signal chain. In my case I started running a compressor between the amp and the cab, which really improved the feel. But it introduced constant low-frequency hum, which I noticed one day. Well, in my snapshot for the dirty sound, I just dialed down that "hum" parameter to 0, and the issue was fixed. Some amps do weird stuff. Crackle and pop could be from static electricity. I've noticed the original Helix even having its capacitance triggered from static electricity, when it was on a rug. All sorts of menus would pop up constantly. 1 Quote Link to comment Share on other sites More sharing options...
theElevators Posted February 5 Share Posted February 5 BTW, somebody mentioned that the Stadium is indeed noiser than the Helix Floor, when the guitar is close to it, for example on your desk. It could be from the larger screen, and scribble strips. Curious if the noise goes away if you put it on the floor, away from your guitar (if applicable). Quote Link to comment Share on other sites More sharing options...
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