Please ensure Javascript is enabled for purposes of website accessibility Jump to content

Anyone else been ghosted by L6 on an active ticket?


boynigel
 Share

Recommended Posts

i've been having some midi bugs w/my stadium xl, got no answers on this site, so i opened a ticked.  reported the problem, they promptly acknowledged that they were able to recreate it on their end too, and were surprised they hadn't seen more widespread reports of what i was experiencing.  they said they'd work on it, but after a week with no response i sent a followup just to make sure my ticket didn't fall through the cracks, and now it's been over 10 days.

 

in the past w/my LT, issues were typically solved quickly, so maybe this is to be expected when they're truly stumped with an issue?

Link to comment
Share on other sites

On 11/8/2026 at 12:16 PM, Schmalle said:

They answered so that's not ghosting.

 

What do you expect? If they say they work on the bug it will likely be solved in a future firmware. Have some patience and/or try to come up with an intermediate workaround.

LOL.  i left out that they said they'd get back to me.  they haven't.  10 days out.  legit question.  what do i expect?  idunno, maybe, "hey, this is taking a bit longer than we anticipated.  just wanted to let you know we're still working on it".  that's how i treat my customers anyway.   i'm not impatient but you sure are when it comes to jumping to conclusions and passing judgement.

Link to comment
Share on other sites

On 11/9/2026 at 2:10 AM, boynigel said:

LOL.  i left out that they said they'd get back to me.  they haven't.  10 days out.  legit question.  what do i expect?  idunno, maybe, "hey, this is taking a bit longer than we anticipated.  just wanted to let you know we're still working on it".  that's how i treat my customers anyway.   i'm not impatient but you sure are when it comes to jumping to conclusions and passing judgement.

Realistically you'll have to wait for the next official firmware update anyways. So why not just do that patiently?

Link to comment
Share on other sites

On 11/8/2026 at 7:39 AM, boynigel said:

i've been having some midi bugs w/my stadium xl, got no answers on this site, so i opened a ticked.  reported the problem, they promptly acknowledged that they were able to recreate it on their end too, and were surprised they hadn't seen more widespread reports of what i was experiencing.  they said they'd work on it, but after a week with no response i sent a followup just to make sure my ticket didn't fall through the cracks, and now it's been over 10 days.

 

in the past w/my LT, issues were typically solved quickly, so maybe this is to be expected when they're truly stumped with an issue?

 

Did you move this to the Stadium forum?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...