Wouldn't it be nice of companies provided an easier to find method to submit a trouble ticket? Line 6 isn't alone in this but it took a while and many webpage clicks to find out where to submit a ticket. Many times, a "user forum" is the only way to get a company's attention, thus my strongly worded initial posts...
Now we'll see if they can provide an ACCEPTABLE method to fix this guitar.
In the meantime, since I'm in Hawai'i -- paid a hell of a lot to get it shipped here -- am heading for the mainland and will have to pay the airline to let me drag it back to my other home in Tucson then see if it can be fixed and then if it is, pay to get it back to the islands (or pay to ship it back to Sweetwater) -- yeah, I'm a bit perturbed with the addition of about $200 for shipping on top of the purchase price...for what is essentially egregiously shoddy programming...