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Showing results for tags 'customer service'.
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Line 6 don't sell replacement cables or accessories. Recently my Sonic Port VX stopped working and I think -working with Line 6 Customer services -I've narrowed down the issue to the lightning port cable. I found: Sonic port VX >line6 lightning cable>ios device = No response Sonic port VX >standard mini USB out> official apple USB to lightning adaptor>ios device = message on apple device saying "accessory requires too much power" Sonic port VX> standard mini USB out> powered USB hub connection> official apple USB to lightning adaptor>ios device = everything works... but this is not a convenient and portable solution. Sonic port VX> standard mini USB out> windows computer = works fine So whilst I can use Sonic port VX> standard mini USB out> powered USB hub connection> official apple USB to lightning adaptor>ios device, to get it to work -the whole thing is no longer mobile, losing one of the main elements that attracted me to device in the first place. Customer services say they can't sell me the lead, and have only 1 supplier in the UK I can use Sontec. Sontec told me a replacement cable is £56.81 -and it's Line6's fault. This is nearly same price as a brand new sonic port (which you can buy new for £63). If anyone has a spare they'd be willing to part with let me know! Otherwise I suppose I'll have to buy 2nd hand sonic port from ebay or something in hope the cable works...
I ordered a refurbished spider Jam amp from Line 6 and received it yesterday. The box was damaged and the amp will not turn on. I talked to a customer representative and he indicated that he would send me the information I need and an RMA to return the amplifier. 24 hours later I have not heard from Line 6. The rep indicated he would do it first thing - but apparently did not. Just a FYI at this point.
Writing here to vent a bit. I purchased a new JTV-69 in November 2013 from American Musical Supply. The guitar has had issues from the beginning: first, the instrument select control knob would not easily engage. When I asked Customer Support about it that indicated that they were aware that sometimes the knob is seated too deeply and for me to place a spacer under the knob to allow additional clearance. The biggest issue remains with the saddle. I have had two different luthiers attempt to set-up this guitar (factory set-up was rough), both luthiers indicated there was a serious issue with the saddle. I drove the two hours to an Authorized Warranty Repair Center (Wizard Electronics) in Atlanta and dropped off the guitar about 6-weeks ago. According to Wizard, Line 6 is not authorizing a replacement saddle and instructed Wizard to contact "the guitar guy" at Line 6 to asset them in "tweaking" the problem. They have been waiting for this bozo to contact them - and have tried repeatedly (with me on a conference call with them) with no success. I basically have a $1200.00 brick that I cannot gig with, record with, or use for anything but firewood. I gig over 100 times a year and come in contact with a ton of musicians who have asked about the JTV-69. Up until this point I have held my tongue about the Customer Service issues - no longer. I am going to make it my mission in life to let them know to buy ANYTHING other than this guitar. The technology is great, how they take care of the customer is not. Scott
Wasn't sure what topic to put this under, but I've had this Backtrack + mic for about 2 or 3 years now. The battery won't charge anymore when I plug it into my USB port on my MAC. It used to charge fine a few months ago, I haven't used it in a while. The battery is dead, but it won't charge. Upon plugging it into the USB port, I turn the switch on to the middle notch. It turns on with the white light, then it flickers red and orange--indicating that it's dead. Then it turns off. It won't charge even though its properly plugged in! HELP?! Does it need a new battery???