franklavigne Posted December 3, 2015 Share Posted December 3, 2015 Hello, Every since I got my Helix a few weeks ago (november 2015) that the LED screen over FS9 flickers (turns off and on rapidly) a few minutes after I turn on the unit and keeps flickering randomly. It sometimes stays off for a few seconds I don't think this problem is firmware related because it started doing this with the original 1.0 firmware and subsequently with firmware 1.03 and 1.04.1. I've tried several things to fix this problem like resetting (FS9 + FS10) the and powering off for a while but nothing works. Should I send the unit back for repair? Thanks, F. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted December 3, 2015 Share Posted December 3, 2015 Hello, Every since I got my Helix a few weeks ago (november 2015) that the LED screen over FS9 flickers (turns off and on rapidly) a few minutes after I turn on the unit and keeps flickering randomly. It sometimes stays off for a few seconds I don't think this problem is firmware related because it started doing this with the original 1.0 firmware and subsequently with firmware 1.03 and 1.04.1. I've tried several things to fix this problem like resetting (FS9 + FS10) the and powering off for a while but nothing works. Should I send the unit back for repair? Thanks, F. Sounds unfortunately like it may be time to open a repair ticket with L6. Quote Link to comment Share on other sites More sharing options...
ericjutsu Posted December 3, 2015 Share Posted December 3, 2015 If you only got it a few weeks ago just return it and get a new one. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted December 3, 2015 Share Posted December 3, 2015 It ain't gonna get any better...sooner or later it's gonna crap out completely. May as well deal with it now. Quote Link to comment Share on other sites More sharing options...
harpel Posted December 3, 2015 Share Posted December 3, 2015 my LEDs also freaked out completely. line6-support told me it was a hardware issue. got a new helix, everything's all right so far ...... fingers crossed Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted December 3, 2015 Share Posted December 3, 2015 Thats impressive that you had a damaged one and already got a replacement. Quote Link to comment Share on other sites More sharing options...
ColonelForbin Posted January 2, 2016 Share Posted January 2, 2016 Hello, Every since I got my Helix a few weeks ago (november 2015) that the LED screen over FS9 flickers (turns off and on rapidly) a few minutes after I turn on the unit and keeps flickering randomly. It sometimes stays off for a few seconds I don't think this problem is firmware related because it started doing this with the original 1.0 firmware and subsequently with firmware 1.03 and 1.04.1. I've tried several things to fix this problem like resetting (FS9 + FS10) the and powering off for a while but nothing works. Should I send the unit back for repair? Thanks, F. Hey there Frank, I just got a Helix, have only had it for a couple days and I seem to have that same issue, on a different strip. What did you end up doing to get it repaired or replaced? Quote Link to comment Share on other sites More sharing options...
franklavigne Posted January 2, 2016 Author Share Posted January 2, 2016 Hey there Frank, I just got a Helix, have only had it for a couple days and I seem to have that same issue, on a different strip. What did you end up doing to get it repaired or replaced? The LED is still broken. Because of the holiday season I didn't sent it off for repair yet. I'll drop off the unit at the store where I bought it and they will handle the repair / replacement for now. I'll post any news with the repair / replacement process here... Cheers. 1 Quote Link to comment Share on other sites More sharing options...
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