willjrock Posted May 11, 2016 Share Posted May 11, 2016 Getting this and then the export gets stuck on 4%. When i try to quit the export, it freezes and crashes. Thanks for any thoughts. Quote Link to comment Share on other sites More sharing options...
silverhead Posted May 12, 2016 Share Posted May 12, 2016 I see you are on firmware 1.10 and editor 1.12. (I can tell from the word 'firmware' in the top left area of the snapshot - that wasn't added in the editor until v1.12) You need to update your firmware to 1.12. You are running incompatible versions of the firmware and the editor. 1 Quote Link to comment Share on other sites More sharing options...
mkornell Posted May 12, 2016 Share Posted May 12, 2016 I'm guessing he's trying to back up his presets _before_ doing the firmware upgrade. The solution will be to install the version of the Helix application that corresponds to the installed firmware, then make a backup. After that, upgrade to 1.12 per the instructions. Quote Link to comment Share on other sites More sharing options...
rinkydink Posted May 12, 2016 Share Posted May 12, 2016 Where is the actual link for the 1.12 firmware? Clicked the pinned "Latest Helix Firmware (1.12)" but cannot find a link anywhere on that page. I have the Line 6 Updater (1.09) but when I launch it, it just says "Select device to update" with a blank black screen. Sorry, a newbie here. Thanks! Quote Link to comment Share on other sites More sharing options...
mkornell Posted May 12, 2016 Share Posted May 12, 2016 Go to the Line 6 downloads page (http://line6.com/software/), choose Helix under the -All Products- menu, and check the Beta box. Quote Link to comment Share on other sites More sharing options...
rinkydink Posted May 12, 2016 Share Posted May 12, 2016 Thanks. I went there but the only updates available were for the driver and the 1.12 Editor which I already downloaded. Come to find out, when I launched the Line 6 Updater, I did not have the USB plugged in with Helix. Problem solved.... Sorry to hijack this thread. Quote Link to comment Share on other sites More sharing options...
willjrock Posted May 12, 2016 Author Share Posted May 12, 2016 I see you are on firmware 1.10 and editor 1.12. (I can tell from the word 'firmware' in the top left area of the snapshot - that wasn't added in the editor until v1.12) You need to update your firmware to 1.12. You are running incompatible versions of the firmware and the editor. I actually just upgraded the editor just be fore posting. I didn't realize i was a version or two behind on the firmware until after i installed the editor. You need to update your firmware to 1.12. I dont want to update any firmware until ive backed up my presets. I did however roll the editor application back to 1.10, to match my firmware, and that did not work. I'm guessing he's trying to back up his presets _before_ doing the firmware upgrade. The solution will be to install the version of the Helix application that corresponds to the installed firmware, then make a backup. After that, upgrade to 1.12 per the instructions. Yep. I gave that a go, and had no luck. I'll have to try again later when i have more time. Thanks for your responses guys! Quote Link to comment Share on other sites More sharing options...
willjrock Posted May 12, 2016 Author Share Posted May 12, 2016 Was hoping to get somewhere with this. Anyone able to step in here? Should i be exporting a setlist or a bundle? Whats the difference between the two? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 13, 2016 Share Posted May 13, 2016 Was hoping to get somewhere with this. Anyone able to step in here? Should i be exporting a setlist or a bundle? Whats the difference between the two? I highly recommend against importing bundles, I strictly use them as backups in the event of a catastrophic failure of my other backups. When you restore a bundle you restore the Factory lists in addition to the User lists. This means any additions or changes to the Factory lists in the latest firmware get overwritten with an older version. I copy the factory presets I want to tweak to User lists. Backup your User setlists one by one (any that have presets) and restore them individually with a Setlist import. Given the issue you are encountering, I would also export all of my presets individually, you can do this by highlighting them all and hitting the "Export" link. I would then restore them in bulk in the same manner using the "Import" link, perhaps excluding the one(s) that are not loading properly. This will enable you to hopefully get most of them loaded assuming that the bulk of them are not having the same issue. Make sure you have the list/slot you want to restore to highlighted in the Edtior, hit the "Import" link and then highlight the presets you want to load in the Windows File Explorer. You can then upload the problem presets to the forum or Line6 customer service for perhaps some additional support regarding why they are not loading. Once you have things straightened out, going forward, at least for now, importing and exporting setlists individually is a good backup/upgrade strategy; and also taking a bundle backup as well as individual exports just in case never hurts either. Btw, assuming you have not stumbled across a bug with a particular block/parameter, you may well be hitting an incompatibility between whatever version of the editor and firmware you backed up with versus what you are trying to restore with. That is what the issue appears to be. 1 Quote Link to comment Share on other sites More sharing options...
willjrock Posted May 13, 2016 Author Share Posted May 13, 2016 I highly recommend against importing bundles, I strictly use them as backups in the event of a catastrophic failure of my other backups. When you restore a bundle you restore the Factory lists in addition to the User lists. This means any additions or changes to the Factory lists in the latest firmware get overwritten with an older version. I copy the factory presets I want to tweak to User lists. Backup up your user lists one by one (any that have presets) and restore them individually with a Setlist import. Given the issue you are encountering, I would also export all of my presets individually, you can do this by highlighting them all and hitting the "Export" link. I would then restore them in bulk in the same manner using the "Import" link, perhaps excluding the one(s) that are not loading properly. This will enable you to hopefully get most of them loaded assuming that the bulk of them are not having the same issue. Make sure you have the list/slot you want to restore to highlighted in the Edtior, hit the "Import" link and then highlight the presets you want to load in the Windows File Explorer. You can then upload the problem presets to the forum or Line6 customer service for perhaps some additional support regarding why they are not loading. Once you have things straightened out, going forward, at least for now, importing and exporting setlists individually is a good strategy backup/upgrade strategy; and also taking a bundle backup as well as individual exports never hurts either. Btw, assuming you have not stumbled across a bug with a particular block/parameter, you may well be hitting an incompatibility between whatever version of the editor and firmware you backed up with versus what you are trying to restore with. That is what the issue appears to be. VERY much appreciated. Ive seen some of your other posts and you are a beaut!! Invaluable here. Thanks for your presence on this forum and thanks for taking a minute here with me. 1 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 14, 2016 Share Posted May 14, 2016 VERY much appreciated. Ive seen some of your other posts and you are a beaut!! Invaluable here. Thanks for your presence on this forum and thanks for taking a minute here with me. Most kind of you sir, thank you! Good luck getting this resolved! 1 Quote Link to comment Share on other sites More sharing options...
willjrock Posted May 14, 2016 Author Share Posted May 14, 2016 Sure after re-tooling a bit and exporting set list, problem solved. Edited here because of an oversight on my part. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 14, 2016 Share Posted May 14, 2016 Sure after re-tooling a bit and exporting set list, problem solved. Edited here because of an oversight on my part. Excellent! Quote Link to comment Share on other sites More sharing options...
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