Bertokia Posted June 26, 2016 Share Posted June 26, 2016 I have Workbench HD ver. 2.12, Line6 Monkey ver 1.72, an updated Line 6 usb interface, & the latest firmware for my JTV VARIAX, & Workbench HD still says my guitar is 'not connected' even after rescanning….help! Quote Link to comment Share on other sites More sharing options...
silverhead Posted June 26, 2016 Share Posted June 26, 2016 Do you have a fully charged battery in your JTV? Is your guitar Volume knob turned up? Quote Link to comment Share on other sites More sharing options...
Bertokia Posted June 26, 2016 Author Share Posted June 26, 2016 I am using the A/B power kit, with a TRS cable & the usb cable plugged into the variax….volume is full on, with modelling on, set to Custom Quote Link to comment Share on other sites More sharing options...
mcbeddall Posted June 26, 2016 Share Posted June 26, 2016 Have you registered the guitar with line6? I think maybe I remember something about having to register the product first? I could be mistaken though Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted June 26, 2016 Share Posted June 26, 2016 Have you registered the guitar with line6? I think maybe I remember something about having to register the product first? I could be mistaken though I could be wrong, but I seriously doubt that's the case. Most people never bother to register the stuff they buy. In fact, with the exception of a pricey laptop, I can't think of hardly any other electronic device or appliance that I've ever bothered to register...unless I actually needed service. And making registration a requirement in order to access the basic functionality of a product is not exactly what I'd call "user friendly". Quote Link to comment Share on other sites More sharing options...
mcbeddall Posted June 26, 2016 Share Posted June 26, 2016 Yeah that's exactly what made me think registering was a requirement as like you , I never register anything but my line 6 stuff is registered so they must have made me do it lol Quote Link to comment Share on other sites More sharing options...
mcbeddall Posted June 26, 2016 Share Posted June 26, 2016 Just thought of something else it might be, You need a regular guitar cable plugged into the variax while you are connected to the pc. It acts like a dummy plug and wakes up the electronic circuitry in the guitar. Sorry for the vagueness of my help , it's been a while since I connected to workbench and my memory of it is a little hazy 1 Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted June 26, 2016 Share Posted June 26, 2016 Yeah that's exactly what made me think registering was a requirement as like you , I never register anything but my line 6 stuff is registered so they must have made me do it lol Lol... You do need to have an account to download software, but I think that's as far as it goes. Quote Link to comment Share on other sites More sharing options...
Bertokia Posted June 26, 2016 Author Share Posted June 26, 2016 My jtv69 was registered May 20….So I should use a regular guitar cable rather than the trs that was supplied ? Quote Link to comment Share on other sites More sharing options...
silverhead Posted June 26, 2016 Share Posted June 26, 2016 I suggest you use a fully charged JTV battery, a regular guitar cable, and leave the A/B power unit out of the picture. Quote Link to comment Share on other sites More sharing options...
Bertokia Posted June 27, 2016 Author Share Posted June 27, 2016 The power supply for my lithium battery charger wasn't included with my jtv69…partly why I bought the A/B power kit….the store ordered one, along with a cap that was missing from the jtv's model selector knob….over to you, Line6... Quote Link to comment Share on other sites More sharing options...
silverhead Posted June 27, 2016 Share Posted June 27, 2016 I have Workbench HD ver. 2.12, Line6 Monkey ver 1.72, an updated Line 6 usb interface, & the latest firmware for my JTV VARIAX, & Workbench HD still says my guitar is 'not connected' even after rescanning….help! The power supply for my lithium battery charger wasn't included with my jtv69…partly why I bought the A/B power kit….the store ordered one, along with a cap that was missing from the jtv's model selector knob….over to you, Line6... Since you didn't get the battery charger power supply I'm wondering if you got the correct USB interface package. Are you sure it's OK? Quote Link to comment Share on other sites More sharing options...
Bertokia Posted June 27, 2016 Author Share Posted June 27, 2016 I know that the guitar was made in Dec. 2015…the usb interface is black plastic, & sez 'Variax In' on the input…not sure how to test it…when plugged in to my Mac Mini a green light is on & a red light blinks…If I don't get the power supply from Line6 soon, I will go shopping for a compatible replacement wallwart…thanks for your help... Quote Link to comment Share on other sites More sharing options...
Bertokia Posted June 27, 2016 Author Share Posted June 27, 2016 Can someone give me the Specs on the Variax Battery Charger's power supply, so I can search for a compatible alternate ps?…thanks Quote Link to comment Share on other sites More sharing options...
Charlie_Watt Posted June 27, 2016 Share Posted June 27, 2016 The power supply for the charger is 12VDC 1Amp. Quote Link to comment Share on other sites More sharing options...
snhirsch Posted June 27, 2016 Share Posted June 27, 2016 I would add: Center pin + Quote Link to comment Share on other sites More sharing options...
Bertokia Posted June 27, 2016 Author Share Posted June 27, 2016 Thanks for the specs on the power supply….much appreciated! Quote Link to comment Share on other sites More sharing options...
Bertokia Posted July 6, 2016 Author Share Posted July 6, 2016 According to Line6 Monkey, all my firmare /devices are up to date….my Variax is on, with charged battery installed, guitar functions through amp…according to Workbench HD, it recognizes a usb connection, but says ESN - None…. Monkey has no mention of Variax being connected or wether Variax needs an update….Could it be the VDI Cable? Quote Link to comment Share on other sites More sharing options...
leemh Posted July 7, 2016 Share Posted July 7, 2016 -vdi cable should be connected to pc (workbench mudule lights green, no red) -55 guitar cable connected to pc(via audio interface to listen to sound) -then it will recognize your guitar.(not usb) Quote Link to comment Share on other sites More sharing options...
Bertokia Posted July 7, 2016 Author Share Posted July 7, 2016 Thanks Leemh, but your suggestions are confusing Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 7, 2016 Share Posted July 7, 2016 You could test the VDI cable by using a regular Internet cable instead. This is not recommended for long term use but as a quick test it will determine if your VDI cable is bad. Quote Link to comment Share on other sites More sharing options...
Bertokia Posted July 7, 2016 Author Share Posted July 7, 2016 By regular internet cable, do you mean an ethernet cable? Quote Link to comment Share on other sites More sharing options...
Charlie_Watt Posted July 7, 2016 Share Posted July 7, 2016 Yes - a standard Cat5 cable - not a crossover cable. Quote Link to comment Share on other sites More sharing options...
Bertokia Posted July 8, 2016 Author Share Posted July 8, 2016 PROBLEMS SOLVED!... My VDI cable is faultry…replaced it with an Ethernet cable with the same exact specs, which should be OK to use from now on…it's gonna hafta be, because the old one is well, faulty….I was able to update my Variax Firmware also, which gets me into Workbench HD……..FINALLY….I haven't had to jump through so many hoops to get a product up & running as I have with this product…just sayin'…..Anyway, A BIG THANKS to everyone in this forum for your help! Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 8, 2016 Share Posted July 8, 2016 One caution about using a standard Ethernet cable long term - it may cause damage to the Variax VDI connection/jack. The VDI cable includes protective housing on the end that results in a more stable and secure connection where the cable end will not move in the socket. A standard Ethernet cable is unshielded at the end and the connection will be loose. The resulting movement of the cable in the connector will, over time, bend the wires in the Variax jack and cause the connection to fail. This may also require an expensive repair to your Variax. Quote Link to comment Share on other sites More sharing options...
Bertokia Posted July 9, 2016 Author Share Posted July 9, 2016 Hi Silverhead….thanks for the heads up….I am using Staples brand CAT5e Networking cable, which has a similar housing to the Line6 cable, only it's made of rubber…I just tested both in the guitar, and the Staples cable appears to be just as stable as the Line6…thanks for your help Quote Link to comment Share on other sites More sharing options...
Charlie_Watt Posted July 9, 2016 Share Posted July 9, 2016 Best-tronics sells very nice VDI cables that look and feel like a standard guitar cable. I have one of those and I really like the quality. They make great guitar cables too. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted July 9, 2016 Share Posted July 9, 2016 Hi Silverhead….thanks for the heads up….I am using Staples brand CAT5e Networking cable, which has a similar housing to the Line6 cable, only it's made of rubber…I just tested both in the guitar, and the Staples cable appears to be just as stable as the Line6…thanks for your help Trust me when I tell you that if you use that on stage, eventually something is gonna get destroyed...cable, jack or both. It it never leaves the house, and you're always motionless in a chair when you play, you might get away with it for a while...but it's not gonna survive gigging. Quote Link to comment Share on other sites More sharing options...
Bertokia Posted July 9, 2016 Author Share Posted July 9, 2016 Howdy….I'm only using the cable for data transmission to and from my Variax to Workbench HD, and it is every bit as solid in the jack as the supplied cable was. Quote Link to comment Share on other sites More sharing options...
rgrande9 Posted May 27, 2017 Share Posted May 27, 2017 PROBLEMS SOLVED!... My VDI cable is faultry…replaced it with an Ethernet cable with the same exact specs, which should be OK to use from now on…it's gonna hafta be, because the old one is well, faulty….I was able to update my Variax Firmware also, which gets me into Workbench HD……..FINALLY….I haven't had to jump through so many hoops to get a product up & running as I have with this product…just sayin'…..Anyway, A BIG THANKS to everyone in this forum for your help! PROBLEMS SOLVED!... My VDI cable is faultry…replaced it with an Ethernet cable with the same exact specs, which should be OK to use from now on…it's gonna hafta be, because the old one is well, faulty….I was able to update my Variax Firmware also, which gets me into Workbench HD……..FINALLY….I haven't had to jump through so many hoops to get a product up & running as I have with this product…just sayin'…..Anyway, A BIG THANKS to everyone in this forum for your help! I had the exact same issue and couldn't figure out why the Variax in port on the USB interface was blinking red when everything was connected properly. Tried a 3 foot Ethernet cable and was able to update the firmware. I have a standard Variax cable for performing so durability isn't an issue. Thanks! Quote Link to comment Share on other sites More sharing options...
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