Mikey2323 Posted September 13, 2016 Share Posted September 13, 2016 Only had my Helix for less than a week. Turned it on after having no problems and now i'm getting a very low signal from the 1/4" Left Mono Output. I've checked all my volume settings, globals etc - Still really low. When i use the Right output 1/4" jack my signal is loud and clear??? Can anyone help?? Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted September 13, 2016 Share Posted September 13, 2016 All presets? Could be a bad jack on the Helix. If not look for a phase inversion on your blocks that could cancel most of the signal when summing to mono is one thing that could kill volume... Just a thought... Quote Link to comment Share on other sites More sharing options...
spikey Posted September 14, 2016 Share Posted September 14, 2016 Try a new preset with the bare basic's and see if its still volume low. If so..., Is here a way you can connect the XLR out to check and see if its just the 1/4" jack? Quote Link to comment Share on other sites More sharing options...
Mikey2323 Posted September 14, 2016 Author Share Posted September 14, 2016 Thanks guys, Yes its a volume problem on all presets. Ive tried opening a new preset from scratch but it has the same issue. The XLR's work fine and so does the Right Output underneath the Left mono out. Not sure what else to do. Don't feel very confident in using this product anymore especially at a live gig. I've only had it for 5 days and already something has gone wrong!!! Mega disappointed considering the amount of money i handed over for it Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted September 14, 2016 Share Posted September 14, 2016 Well, I'd definitely contact customer support on this. They've been doing an excellent job with others' issues. I've been using mine out gigging since shortly after I got it last November, over 30 some shows, and have been really happy with it. Hardware problems usually show up early if they're going to. You could also try working with your vendor for an exchange - if you've only had it for this short time, it's within your warranty period. Dave Quote Link to comment Share on other sites More sharing options...
Mikey2323 Posted September 14, 2016 Author Share Posted September 14, 2016 Thanks Dave, I'm in contact with the dealer i purchased it from. Hopefully i'll just get a straight swap Quote Link to comment Share on other sites More sharing options...
JuRo1971 Posted December 31, 2022 Share Posted December 31, 2022 Hi all, this post is now over six years old. Today I found out that I have exactly the same problem. Due to what reason ever. I just did some test where I found out that the mono 1/4 output has a massive volume drop off. How did you solve the problem years ago? Quote Link to comment Share on other sites More sharing options...
theElevators Posted January 3, 2023 Share Posted January 3, 2023 check global settings: you can set the output level for all your outputs: XLRs, 1/4", etc. For example, for me the XLRs are set at a microphone level, and the volume knob controls the 1/4" but not the XLRs. Maybe you have your 1/4" set at a microphone level. Quote Link to comment Share on other sites More sharing options...
PerS Posted January 4, 2023 Share Posted January 4, 2023 If above doesn't help try this - Take a full backup of the unit, do a factory reset (hold FS 9+10 and turn on the unit, Restores Global parameters, Presets and Setlists to factory default and clear all IRs (Factory restore), this will set Helix to Factory Default). Before restoring the backup, test a preset from Setlist 1 or make one yourself. If it works, try to restore the backup and hope it just were a computer glitch :-). Or at least you know there is something in your configuration. I would guess that support will recommend you reload the firmware as a second step. At least they did to me when I had a strange problem. //Per Quote Link to comment Share on other sites More sharing options...
madmax49 Posted January 4, 2023 Share Posted January 4, 2023 This happened to me back in 12/2020 with low output on left 1/4" out. Fixed by Long and McQuade in Vancouver. On my invoice: Confirmed low/no output of left 1/4" output. Left XLR ok. Traced problem to Q14 and D50 mute circuit. Replaced Q14 and D50. Test OK.. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.