CraigGT Posted January 14, 2017 Share Posted January 14, 2017 Hi, I'm new to this Pod game but I'm still having problems with USB timeouts when HD500x Edit is synchronising patches. It can fail at any % along the way. I've tried it on two PCs and with a cable in or out of the jacks in case it's an earthing issue. Am I missing something? Thanks Craig Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 14, 2017 Share Posted January 14, 2017 The simplest thing to do that can minimize these timeouts is to use only the editor to make changes. Syncing problems are more common when you use both the device and the editor to make editing changes. Try to avoid touching the device at all when using the edit program. You can also try using a different USB port on your computer. A rear panel port is preferable to a front panel port because the front ports are often aggregated into an internal hub, and hubs are not recommended. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 14, 2017 Author Share Posted January 14, 2017 Sorry maybe I didn't explain that very well, the problem is when I start up the editor and it downloads all the patches from the Pod, I'm not getting as far as doing any editing. Craig Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 14, 2017 Share Posted January 14, 2017 I added the 'change usb port' after my initial response. If you haven't yet tried that it might improve things. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 14, 2017 Author Share Posted January 14, 2017 Yes I've tried them all, Most of them are direct onto the Motherboard, I'm using the cable that came with the Pod too. Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 14, 2017 Share Posted January 14, 2017 All I can think of then is perhaps a usb conflict with some other connected usb device. You could try temporarily disconnecting all other usb devices and compare performance. If the problem persists then it's likely not a device conflict. But if your Edit syncing problem improves then you can start reconnecting devices one at a time until you find the culprit. Then you need to decide whether you want to (or can) disconnect that device before firing up the editor. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 14, 2017 Author Share Posted January 14, 2017 Thanks for your advice, I'll give that a go and if it doesn't cure it, I'll put the editor on my daughters Macbook tomorrow. Cheers Craig Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 14, 2017 Share Posted January 14, 2017 Just a note: historically, Logitech usb webcams have been problematic with Line 6 devices. Any chance you are using one? Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 14, 2017 Author Share Posted January 14, 2017 I do have a Logitech webcam but at the moment the only other thing attached via USB is my mouse and it's still not working correctly. Craig Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 14, 2017 Share Posted January 14, 2017 You may have to restart your computer with the webcam disconnected to test properly. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 14, 2017 Author Share Posted January 14, 2017 Thanks for the tips guys, I'm out of time today so I'll try on the Macbook tomorrow and report back. Craig Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 15, 2017 Author Share Posted January 15, 2017 So this morning I installed Monkey and the editor on my daughters Macbook and everything worked perfect. I had a bit of breakfast then tried it on the PC and no go, I went around the houses of maybe it was an earth loop, butchering a USB extension cable to remove the earth all to no avail. Finally I decided to try it on the Mac again and it didn't work, the Mac needed charging so I turned the pod off for a while then tried again and it worked! I gave it another ten minutes to cool down then tried it on the PC and again it worked! My conclusion is that either the Pod or the PSU are going faulty when they warm up, A local electronics chain has a suitable PSU in stock and they have a 30 day return policy so I'm going to get one and give it a go. I'll keep you posted. Craig Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 15, 2017 Share Posted January 15, 2017 Interesting find. Good luck with it, and please do report back. I'd like to hear the outcome of this for future reference. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 15, 2017 Author Share Posted January 15, 2017 Ok, so from cold I can "receive all" into the editor repeatedly for about 25 minutes then it starts failing and with the replacement power supply it is exactly the same. I guess it's a call to the shop tomorrow then. Craig Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 15, 2017 Share Posted January 15, 2017 Yeah - I'm not surprised that it's not power supply related; the early warnings of PSU issues usually relate to LCD screen display anomalies. I think it is an internal hardware issue - something in the USB circuitry is overheating. Take a look at the USB port on the back of the HD500X. There should be a little square rectangular plastic piece that covers the 4 wires/pins of the port. If that's missing and you can see the individual pins then your device needs servicing. Both the port and the internal circuit board need to be replaced. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 15, 2017 Author Share Posted January 15, 2017 The socket looks fine, I've made sure that nothing moved or was changed while I was trying to fault it. I only bought it on Friday and the shop is ok so I don't think I'll have any problems getting it sorted. Thanks for all your help. Craig Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 16, 2017 Author Share Posted January 16, 2017 I've just got back from the shop with an exchanged unit, fingers crossed! Craig Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 16, 2017 Author Share Posted January 16, 2017 Ok, it's been on for two hours and it's still happily chatting to my PC, I guess it's time to see if it makes any noise! Craig Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 16, 2017 Author Share Posted January 16, 2017 Yes it does indeed make a noise, I guess this can be marked as Answered now although "go get a different one" doesn't sound very helpful! Thanks for all the help getting it sorted and I'm sure I'll be back with other questions like "why don't I sound like Gilmour" pretty soon :) Regards Craig Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted January 16, 2017 Share Posted January 16, 2017 Thanks for all the help getting it sorted and I'm sure I'll be back with other questions like "why don't I sound like Gilmour" pretty soon :) Don't laugh...there are a million threads around here just like that! Joe Guitarist sees a couple of youtube videos with a tone he loves, and runs off to his local MegaloMusic to buy the same gear. He then discovers that instant awesomeness doesn't exist and that work might actually be involved, but instead pronounces the gear to be crap, and heads back for a refund, stopping here to vent along the way...;) Quote Link to comment Share on other sites More sharing options...
CraigGT Posted January 16, 2017 Author Share Posted January 16, 2017 I saw Dave Gilmour at the Albert Hall, It's fairly obvious that he has something that you just can't buy. Maybe in the future though, like in the Matrix when they download a helicopter pilot program into Trinity :) Craig Quote Link to comment Share on other sites More sharing options...
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