Phil_GMC Posted April 30, 2017 Share Posted April 30, 2017 Hello folks, I just put my Helix USB stick into my PC and Bitdefender reported a virus by the name of Win32.Tufik.A Am I safe to delete it or is it something that is needed and falsely reported as a virus? Thanks Quote Link to comment Share on other sites More sharing options...
jrrjr68 Posted April 30, 2017 Share Posted April 30, 2017 Was this a new purchase or b stock or refurb? Just curious. I would think safe to delete as usb's are just for backing up your presets Quote Link to comment Share on other sites More sharing options...
zooey Posted April 30, 2017 Share Posted April 30, 2017 If it's new I think the USB drive just has the quick start on it, maybe a little more manual-ish info, but it's almost certainly quite out of date. Quote Link to comment Share on other sites More sharing options...
jrrjr68 Posted April 30, 2017 Share Posted April 30, 2017 I haven't even used it yet honestly I don't know will ever even need to. I guess it's a good thing to have your presets backed up but they are all on my laptop as I do most editing on there. I've never had a problem with my line 6 gear at a show that was one thing that pulled me towards the Helix as opposed to the other modelers on the market Quote Link to comment Share on other sites More sharing options...
Phil_GMC Posted April 30, 2017 Author Share Posted April 30, 2017 Yeah it's a brand new Helix LT Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 30, 2017 Share Posted April 30, 2017 Delete the virus. This thing has been around for years, check this from back in 2008 http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=TrojanDownloader:Win32/Tufik.A I don't know how it got on your USB stick, but it should not be there! Get a condom for your computer. Quote Link to comment Share on other sites More sharing options...
Phil_GMC Posted April 30, 2017 Author Share Posted April 30, 2017 I find it odd that Yamaha allow such things​ !!!!!! Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 30, 2017 Share Posted April 30, 2017 I find it odd that Yamaha allow such things​ !!!!!!Damn right! Someone needs to check that out.What's the chances that some poor little kid, without any shoes, working in a factory out in the Far East is banging out these pre-loaded USB sticks all day long. Quote Link to comment Share on other sites More sharing options...
jrrjr68 Posted April 30, 2017 Share Posted April 30, 2017 I'm questioning as to where you purchased the Helix at now. I have heard of people buying laptops and tablets off of Amazon that were pre-loaded with malware and viruses Quote Link to comment Share on other sites More sharing options...
eldointheweeds Posted April 30, 2017 Share Posted April 30, 2017 I bought a Helix LT this weekend and got the same warning when I put the USB stick in my laptop. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 1, 2017 Share Posted May 1, 2017 This would definitely make me suspect the provenance of my Helix. Could the two users reporting this tell us where they got their LT from. Perhaps these were returns or maybe the vendor is checking the USB drive and infecting it accidentally although this seems unlikely. Some resalers pre-inspect some of their merchandise before sending it out. I would also check my computer for this virus to make sure that this it is not writing itself out to any USB drive that is plugged into it. If I were L6 I would also check a cross-section of the USB drives for the LT to make sure they are not coming from the factory infected. Quote Link to comment Share on other sites More sharing options...
Phil_GMC Posted May 1, 2017 Author Share Posted May 1, 2017 I got mine from Andertons UK ,a very very reputable dealer. Mine was one of the first batch into the UK. I have other USB sticks plugged in and nothing happens with them. Cheers Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 1, 2017 Share Posted May 1, 2017 I got mine from Andertons UK ,a very very reputable dealer. Mine was one of the first batch into the UK. I have other USB sticks plugged in and nothing happens with them. Cheers Report it to Captain Lee, and get him to check out how it got on the USB stick. That should get a result, Anderton's have massive buying power. Quote Link to comment Share on other sites More sharing options...
eldointheweeds Posted May 1, 2017 Share Posted May 1, 2017 I bought a Helix LT this weekend and got the same warning when I put the USB stick in my laptop. Bought it at Guitar Center. Quote Link to comment Share on other sites More sharing options...
zooey Posted May 1, 2017 Share Posted May 1, 2017 Given those two different sources, chances seem good that it's a false positive. Those do happen, with all antivirus software. Was it the same antivirus software in both cases? Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted May 1, 2017 Share Posted May 1, 2017 Start a support ticket to make Line 6 aware of the situation. Quote Link to comment Share on other sites More sharing options...
eldointheweeds Posted May 1, 2017 Share Posted May 1, 2017 It's a false positive for malware. My guess is that Line 6 has a little pop up program that auto-starts when you put the USB stick in that let's the user chose which owner's manual they need. The anti-virus does not recognize it and shuts is down as it should. Quote Link to comment Share on other sites More sharing options...
zooey Posted May 1, 2017 Share Posted May 1, 2017 It's a false positive for malware. My guess is that Line 6 has a little pop up program that auto-starts when you put the USB stick in that let's the user chose which owner's manual they need. The anti-virus does not recognize it and shuts is down as it should. Not trying to be difficult, and as I said myself, I think you're probably right, but how do you KNOW that? Quote Link to comment Share on other sites More sharing options...
eldointheweeds Posted May 1, 2017 Share Posted May 1, 2017 Not trying to be difficult, and as I said myself, I think you're probably right, but how do you KNOW that? I am an IT guy at an enormous world-wide-known corporation for my real job. :) Quote Link to comment Share on other sites More sharing options...
psarkissian Posted May 1, 2017 Share Posted May 1, 2017 "Start a support ticket to make Line 6 aware of the situation"--- already informed some people here. Logging a Support Ticket is a good idea. Quote Link to comment Share on other sites More sharing options...
zooey Posted May 1, 2017 Share Posted May 1, 2017 Which is evidence that you know what you're doing with IT stuff. It's not evidence that the virus reportedly found on two USB sticks not in your possession is a false positive. Quote Link to comment Share on other sites More sharing options...
jrrjr68 Posted May 1, 2017 Share Posted May 1, 2017 I'd say it's pretty much a positive there's something on there you don't want on there. Burn it with fire! USB sticks are cheap. Actually I'm sure line6 would be happy to give you another one Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 1, 2017 Share Posted May 1, 2017 Given those two different sources, chances seem good that it's a false positive. Those do happen, with all antivirus software. Was it the same antivirus software in both cases? This sounds like a very likely possibility. Even if it proves to be the case and it is a false positive Line6 should probably still change the distribution on the USB drive. I remember a while back people were having download issues on the firmware due to a certificate signing issue. False virus warnings (assuming it is one) and certificate errors ultimately don't impact the quality of the software but they do alarm users and are worth addressing. Quote Link to comment Share on other sites More sharing options...
Phil_GMC Posted May 1, 2017 Author Share Posted May 1, 2017 Support ticket opened, Captain Lee notified ;) Thanks folks. Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted May 2, 2017 Share Posted May 2, 2017 OMG, just format the stupid memory stick and download the latest manuals from Line 6. 1 Quote Link to comment Share on other sites More sharing options...
jrrjr68 Posted May 2, 2017 Share Posted May 2, 2017 OMG, just format the stupid memory stick and download the latest manuals from Line 6.lol Quote Link to comment Share on other sites More sharing options...
Phil_GMC Posted May 2, 2017 Author Share Posted May 2, 2017 OMG, just format the stupid memory stick and download the latest manuals from Line 6. There's no need to take that tone!!! Number 1: I didn't know what was on the memory stick, I thought it was just a freebie or possibly some trial software. Number 2: Formatting the drive wouldn't help if the virus had infected my pc should Bitdefender not have found it. Strong people don't put others down, they lift them up :) 2 Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted May 2, 2017 Share Posted May 2, 2017 There's no need to take that tone!!! Number 1: I didn't know what was on the memory stick, I thought it was just a freebie or possibly some trial software. Number 2: Formatting the drive wouldn't help if the virus had infected my pc should Bitdefender not have found it. Strong people don't put others down, they lift them up :) The first response from @jrrjr68 got it. I was joking... lol Quote Link to comment Share on other sites More sharing options...
Phil_GMC Posted May 2, 2017 Author Share Posted May 2, 2017 The first response from @jrrjr68 got it. I was joking... Well I apologise then, but maybe a smiley at the end would convey the sentiment of the message? That's the problem with the written word, no facial expression or aural tone to convey feelings/meanings/intent :) :) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.