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USB Driver install on 64 Bit Windows 10 Code 39 Driver Error


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After over 10 hours of installing and reinstalling I finally managed to get the USB Driver to install and run.

 

Problem:

Workbench installs fine

Line 6 Monkey installs and updates fine but reports no USB Driver

Windows Device Manager reports corrupted or incompatible driver when usb interface is plugged in 

 

The solution:

Click Start, Type Core, Select Core Isolation and run, turn off the Memory Integrity then reboot.

 

The driver then miraculously functions fine.

 

Line 6, please pin this somewhere as it was incredibly hard to find a solution and please see if the issue can be addressed.

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  • 4 months later...

I have been using the Helix since 2017 and I have always gotten this error message when plugging in the USB from the Helix (thru all of the Helix updates). Is this the same fix for Windows 7? (yes I have put in a ticket on this problem with no resolution)

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Does turning core isolation off make the computer vulnerable to viruses? I had the same problem with my X3 Live not being recognised by my PC, turning the core isolation off worked as recommended above. My question is, should I turn the isolation back on now? Or will that stop the drivers from working?

 

Also, I noticed on the Line6 software downloads page, that Windows 11 (what I'm running) isn't listed in the drop-down menu. I went for Windows 10, maybe that has something to do with the drivers not working?

 

Edit: I can't turn the isolation back on. I guess I would have to uninstall the Line6 drivers to be able to do so. 

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On 3/12/2024 at 10:50 AM, mrname said:

Does turning core isolation off make the computer vulnerable to viruses? I had the same problem with my X3 Live not being recognised by my PC, turning the core isolation off worked as recommended above. My question is, should I turn the isolation back on now? Or will that stop the drivers from working?

 

Also, I noticed on the Line6 software downloads page, that Windows 11 (what I'm running) isn't listed in the drop-down menu. I went for Windows 10, maybe that has something to do with the drivers not working?

 

Edit: I can't turn the isolation back on. I guess I would have to uninstall the Line6 drivers to be able to do so. 

No, you can't turn it back on without uninstalling the drivers.  I went through and deleted them manually by changing the ownership of the folder and now workbench won't work even with a Helix as the Variax controller (I was hoping that the drivers were just for the regular VDI adapter).  And this isn't just a case of me worrying about good practices and the fact that core isolation is a cyber concern....I have several apps that crash every time that I try to start them if core isolation is disabled.  You all want to talk about how hard it was to figure out to disable it to make workbench work...it was even harder to figure out why these apps were crashing my system.

 

I have 4 variax guitars....I know that kind of defeats the purpose of the variax technology, but I'm kind of in a tough situation here.  Do I keep my computer vulnerable and not able to use apps and be able to use workbench or do I say screw it and don't update my guitars anymore?  How about Line6 just update the driver?  Variax is still being sold on the Helix so it should be a supported feature.  I think that they are still selling the Yamaha version of the guitars.

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