rblissett Posted August 14, 2019 Share Posted August 14, 2019 Maybe I missed something, but being super nervous about losing all my presets, I did multiple backups in multiple different ways, just to be sure I didn't lose any of my custom presets. Did the update as per the very detailed instructions and ya after about 25-30mins I was up and playing again and low and behold.... all my presets were still there. So my question to you guys..... I thought we were suppose to lose the presets and would require an import from the backup, did I just get lucky? Or did everyone else have the same experience. Just want to make sure I actually updated properly, I'm guessing it did as it shows 2.81 on boot-up. I have 2 user folders in use - user3 and user4 and all my presets and IRs remained without requiring an import. Cheers! R. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted August 14, 2019 Share Posted August 14, 2019 You'll only lose stuff if you go through the process of loading the new factory presets after the update itself is completed...that wipes out everything, including the user set lists. If you skip that step, everything should be right where you left it before you did anything. Quote Link to comment Share on other sites More sharing options...
rblissett Posted August 14, 2019 Author Share Posted August 14, 2019 Oh ok. I don’t recall skipping steps but maybe I did. Something has to explain this and this sounds reasonable. This is is what I do remember, downloaded the latest helix edit and updater software and extracted (MAC). Plugged in Helix LT floor and ran updater software. Followed the prompts, sat back and waited for it to finish. I just don’t remember being prompted for installing the new presets, but likely I had to. Thx for the info! Rob Quote Link to comment Share on other sites More sharing options...
datacommando Posted August 14, 2019 Share Posted August 14, 2019 7 minutes ago, rblissett said: I don’t recall skipping steps but maybe I did. Something has to explain this and this sounds reasonable. Hi, Step 4 of the Release Notes was the bit where it mentions installing the new Factory Presets, it also warns that it will erase all you custom presets if you chose that option. ;-) Quote Link to comment Share on other sites More sharing options...
rblissett Posted August 14, 2019 Author Share Posted August 14, 2019 7 minutes ago, datacommando said: Hi, Step 4 of the Release Notes was the bit where it mentions installing the new Factory Presets, it also warns that it will erase all you custom presets if you chose that option. ;-) Ha, I definitely missed that lol. I’m months away from the big 5-0. I’m playing the age card on this one. Thx guys. Quote Link to comment Share on other sites More sharing options...
Thark Posted August 14, 2019 Share Posted August 14, 2019 I did the update on my Mac and as with the op, mine went fine. I also went on to load the new factory presets and, yes, all of my old presets were erased, as expected. Of course, I had backed up everything and it was easy to go and grab my old setlists and rebuild all of the presets. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted August 14, 2019 Share Posted August 14, 2019 59 minutes ago, rblissett said: Oh ok. I don’t recall skipping steps but maybe I did. Something has to explain this and this sounds reasonable. This is is what I do remember, downloaded the latest helix edit and updater software and extracted (MAC). Plugged in Helix LT floor and ran updater software. Followed the prompts, sat back and waited for it to finish. I just don’t remember being prompted for installing the new presets, but likely I had to. Thx for the info! Rob You didn't get prompted... it's a separate operation from the update itself, and you have to initiate it yourself. So you didn't "miss" anything per se... you just didn't move on to the next step. But it's entirely optional. I've never bothered with it, through however many firmware updates I've done since getting this thing a couple years ago. Quote Link to comment Share on other sites More sharing options...
rblissett Posted August 14, 2019 Author Share Posted August 14, 2019 Thx cruisinon2, I did some digging and see now that if I do the hardware reset procedure it will then load only the ‘new’ presets. Which makes sense :-). Quote Link to comment Share on other sites More sharing options...
datacommando Posted August 14, 2019 Share Posted August 14, 2019 45 minutes ago, rblissett said: Ha, I definitely missed that lol. I’m months away from the big 5-0. I’m playing the age card on this one. Thx guys. Ha ha ha, months away! That one doesn't work with me, I'm many years the other side – you are a mere child yet. Quote Link to comment Share on other sites More sharing options...
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