JochenKopp Posted October 3, 2019 Share Posted October 3, 2019 Variax Guitars are no longer available in Germany. I have heard from Thoman (the biggest dealer in Germany) that there are conformity problems with EU directives. Question: when can I buy the "Variax Shuriken 27" in Germany? Any Idea? Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted October 3, 2019 Share Posted October 3, 2019 If you can't find one in stock anywhere there's always Ebay... Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 3, 2019 Share Posted October 3, 2019 There was a shipping bottleneck. It's since been cleared up. Quote Link to comment Share on other sites More sharing options...
surron Posted October 14, 2019 Share Posted October 14, 2019 I got the same information as OP from Thomann. The Variax models are still unavailable anywhere in Germany. Any info when those shipping issues will be effectively resolved? Thanks! Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted October 14, 2019 Share Posted October 14, 2019 4 hours ago, surron said: I got the same information as OP from Thomann. The Variax models are still unavailable anywhere in Germany. Any info when those shipping issues will be effectively resolved? Thanks! Unfortunately, trying to get anything that even vaguely resembles correct info from a retailer is utterly futile. Half the time they can't even tell what is or isn't already in the building, never mind when "item X" might theoretically show up. The drone that you get on the other end of the phone is just parroting what some inventory control program spits out. Treating that as actionable information is as useless as asking for a weather forecast for a year from next Tuesday. "It'll get there when it gets there" is the the only truth you're gonna find. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 14, 2019 Share Posted October 14, 2019 Shipping issues were dealt with. Flow should be back to normal soon. Forget the rumors from those who don't know, it's just chasing a mirage. Want information, go to the source. Quote Link to comment Share on other sites More sharing options...
surron Posted October 15, 2019 Share Posted October 15, 2019 Thank you, I'll try to be patient and wait for the good stuff to arrive ;) Quote Link to comment Share on other sites More sharing options...
HonawEkleipsis Posted December 7, 2019 Share Posted December 7, 2019 Sorry I repost here : Hello I am looking for a Shuriken SR270 or SR250 in France or any other European country that delivers France. Did Line 6 remove the Shuriken from the European catalogue? They are totally unavailable, the only site that offers them is an Italian online scam site ^^'' If you have any information on where to order it, it would be really nice. I need it for Christmas. I signed up. Quote Link to comment Share on other sites More sharing options...
HonawEkleipsis Posted December 11, 2019 Share Posted December 11, 2019 Hello, everyone, I had an exchange with an English store this week. Apparently, the unavailability of variax guitars is explained by, and I quote : ''There was recently a recall on all Line 6 Variax guitars due to a manufacturing issue.'' Could someone from STAFF tell me about the arrival dates of the new versions of the shuriken Sr250 and Sr270 ? I know that the English store I spoke with, ordered these guitars but can't give me a date of receipt. (Sorry for my poor level of English). Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 11, 2019 Share Posted December 11, 2019 Wasn't a recall. Probably some customs related stuff extra checks and such, with all the politics between countries right now. Shipping slow down, created a bottleneck in the flow. To a retail store, maybe they thought of it as a recall, since it would have the same affect. Arrival dates,... I'm a service tech, sorry but, arrival dates would be a logistics thing that I'm not privy to. Quote Link to comment Share on other sites More sharing options...
HonawEkleipsis Posted December 11, 2019 Share Posted December 11, 2019 @psarkissian Okey thank you very much. I'll stay on the lookout ;) Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 11, 2019 Share Posted December 11, 2019 :) 1 Quote Link to comment Share on other sites More sharing options...
HonawEkleipsis Posted December 17, 2019 Share Posted December 17, 2019 @JochenKopp hello, Have you found one now in Germany ? Quote Link to comment Share on other sites More sharing options...
surron Posted December 19, 2019 Share Posted December 19, 2019 Still no Variax models available in Germany / the EU, for more than 3 months. So no christmas gift for me this year :(( https://geizhals.de/?fs=line+6+variax Quote Link to comment Share on other sites More sharing options...
gnumarco Posted January 8, 2020 Share Posted January 8, 2020 This is very frustrating...no way to find a Variax in Europe...what happened?? Quote Link to comment Share on other sites More sharing options...
Naeblis Posted January 11, 2020 Share Posted January 11, 2020 Yeah, I have been trying to find a SR250 in stock to see how it compares to my 270. The only place even listing it just now (according to Google) is pmtonline.co.uk, but even they don't have stock - they say it's "available to order" and "should ship in 5 days". They also price the new finishes for a lot more than the standard black, and I'm not paying £300 extra for the trans black burst I would like to check out ;) Quote Link to comment Share on other sites More sharing options...
HonawEkleipsis Posted January 19, 2020 Share Posted January 19, 2020 Personally, I had my shuriken recently imported from the USA. I did not find any shops selling shuriken in Europe, and I contacted many of them. (I'm French) Quote Link to comment Share on other sites More sharing options...
surron Posted February 5, 2020 Share Posted February 5, 2020 So, still nothing regarding this? Can we finally get an answer from an official salesperson or anyone who knows what's the issue who isn't guessing? It's been 4 months now, and still nothing... :( 1 Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted February 5, 2020 Share Posted February 5, 2020 4 hours ago, surron said: Can we finally get an answer from an official salesperson or anyone who knows what's the issue who isn't guessing? It's been 4 months now, and still nothing... :( You'll never find an answer in here, no. This is a user forum..."official" people rarely show up to say anything at all. Besides, turning to a salesperson for the truth is like trying to find a pearl in a pig's ear.... 1 Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 5, 2020 Share Posted February 5, 2020 Making certain of compliance requirements for import/export, as there were some recent updates in the EU to deal with, trade and tariff with import/export politics, all creating a bottleneck in the flow slowing things up. It's letting up, it's flowing again, now doing catch-up. That's as much as I know so far. I guess I'm the pearl, such as it is. 1 Quote Link to comment Share on other sites More sharing options...
paulds117 Posted February 8, 2020 Share Posted February 8, 2020 I ordered a Variax standard in late November, which I'm still waiting for. The store, whilst apologetic about the delay advised me " I am afraid Yamaha are not able to tell us as to when we can expect a delivery. Our understanding is that there was a production issue, which meant all the guitars had to be re-called, which unfortunately has delayed the delivery with no real accurate estimate" So, for what it's worth, that's the information that I have for the delay. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted February 9, 2020 Share Posted February 9, 2020 6 hours ago, paulds117 said: I ordered a Variax standard in late November, which I'm still waiting for. The store, whilst apologetic about the delay advised me " I am afraid Yamaha are not able to tell us as to when we can expect a delivery. Our understanding is that there was a production issue, which meant all the guitars had to be re-called, which unfortunately has delayed the delivery with no real accurate estimate" So, for what it's worth, that's the information that I have for the delay. Not for nothing... but that explanation is so devoid of any actual information, they might as well have told you that the shipment was hijacked by a chain- smoking Yeti riding a Vespa. I've said it before, and I'll say it again...retail salespeople can only be trusted to tell you one of two things with any certainty: 1) Yes, we have it, or 2) No, we don't have it And sometimes even that's a stretch... And if they don't have what you're looking for, they just want you go away, get off the phone, stop pestering them with emails, etc etc... and to that end, they'll blurt out just about anything that sounds even vaguely plausible. Almost always by passing the buck, and providing "information" that is impossible to either confirm or disprove... just as they've done here. It fits the M.O. perfectly. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 10, 2020 Share Posted February 10, 2020 No buck passing, that's what there is in info so far. That's all we have so far, when I know more, you'll know more. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted February 14, 2020 Share Posted February 14, 2020 On 2/10/2020 at 1:28 PM, psarkissian said: No buck passing, that's what there is in info so far. That's all we have so far, when I know more, you'll know more. Nobody's talking about anything you had to say. The guy above relayed the manufactured BS that he was fed from the retailer from whom he attempted to make his purchase. Everything I said was targeted specifically at retail salespeople....but that's not you. You're not wearing a little name tag that says "Hi my name is Bob, how can I help you today?" I'm not sure how I could have made that any clearer. Regardless, I stand by every word... retail salespeople are irretrievably full of $hit. The guy above was told a fairy tale about "recalls and production problems", which is a far cry from the import/export compliance and tariff issues that you referenced. So I'll say it again... retailers make stuff up. All day, every day....anything that suits them that will sound believable to the customer. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 14, 2020 Share Posted February 14, 2020 Yes. The guy on the floor of a retailer gets info second or third hand, and not always up to date. And typically only gets paid a commission (sometimes some base pay with it), so they work from a totally different paradigm from me. Very good cruisinon2, on the ball as usual. Quote Link to comment Share on other sites More sharing options...
paulds117 Posted February 15, 2020 Share Posted February 15, 2020 Just an update, The Variax arrived this week, :) Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 18, 2020 Share Posted February 18, 2020 :) Quote Link to comment Share on other sites More sharing options...
surron Posted February 19, 2020 Share Posted February 19, 2020 Yahaha Germany (the official line6 distributor for Germany) answered me: Quote Dear Mr *********, Variax guitars will be available again in the future. However, we are unable to give you a delivery date. Please keep in touch with your Line 6 dealer. They will keep you up to date with the latest information. Thank you for your patience. With kind regards Line 6 Support Europe With kind regards Your Yamaha Service Team Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 19, 2020 Share Posted February 19, 2020 Supply is flowing again, now we're trying to catch up to it all. Quote Link to comment Share on other sites More sharing options...
DavidWS Posted February 21, 2020 Share Posted February 21, 2020 On 2/15/2020 at 9:05 PM, paulds117 said: Just an update, The Variax arrived this week, :) Ooo. Exciting. I ordered a JTV59 on 12th November from a UK supplier. I was also given the "It was because of a recall" reason. Still waiting, but good to hear that things are starting to appear. PS. Best advice I ever had from a salesman (over a relaxed lunch) was "If I'm selling something, never trust anything I say". ;) psarkissian is 'Service Engineer'. That's a different breed to sales. :) Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 21, 2020 Share Posted February 21, 2020 Thank you. A person on the sales floor will typically get third or fourth hand information. And not always current, as there is also a time lag beyond the pale. Forget any rumors, wait until you hear it officially,... preferably from people here above me. Quote Link to comment Share on other sites More sharing options...
bogdancapitanoiu Posted April 30, 2020 Share Posted April 30, 2020 any new venue/store/line6way to order a JTV-59? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted April 30, 2020 Share Posted April 30, 2020 This whole CoVid-19 lock-down thing has really thrown a wrench into the logistic works. Since Line 6 is not considered essential infrastructure, we are physically shut down, including the distribution hub. Some virtual work is going on, but that's it. I'm not messaging here from Line 6, but doing so remotely. Whatever we can do remotely is being done. Shipping product right now from main distribution?,... don't know. Check with customer support regarding our physical return to Line 6. Quote Link to comment Share on other sites More sharing options...
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