perapera Posted April 16, 2020 Share Posted April 16, 2020 hi guys, here is a new "log" of the problems I encountered today, I submitted this inside my ticket to line 6, still no reply from them my day was going to be dedicated to try some fremen and mbritt presets that I bought months ago but I spent it to track down the problem... not as much fun... but the "not-so-bad" things are that 1) in the end you can always overcome the problem IF you have backups for example I now saved a setlist with fremen &mbritt presets so that I can reload it easily and 2) it seems that a factoy restore is enough to solve the issue (I didn't reinstall hx edit nor the firmware) also read the comment I made at the end of the "log", maybe dragging many presets is one of the main problems, I don't know here it is: ok, this time I overwrited one of the factory setlists with an empty one I imported some presets by fremen and mbritt (created and purchased before the 2.82 upgrade and used without problems before the upgrades, I think in 2.54 or 2.60) after the 54 fremen presets finished importing, hx edit behaved strangely: it switched by itself to another setlist but showed inside that setlist the names of the presets I just imported it seemed like just a visual bug because switching setlist again solved the visual issue then I imported the 32 mbritt presets on the same setlist and it gave me many subsequent -8207 error windows like the one in the screenshot "200416a" and helix floor was freezed on a black screen switching helix off & on automatically rebuilded the presets (apparently only the new ones) then 6 of the imported presets had strange names, see attachment "200416b" also I noticed that not all the 32 presets were imported they stopped at preset slot 81 (see below) again: I overwrited the same setlist with an empty one I imported the presets by fremen this time no visual issues (the difference is that the first time before importing to setlist 2 I was onto a a preset from setlist 6 to which the helix visually switched to at the end of the import, while this time I was on the same setlist of the import) then I switched helix off and rebooted holding FS 10+11 for presets rebuild (here I exported the v.2.82 rebuilt fremen presets just to be safe) and then I imported the mbritt presets: got exactly the same problem ! switching helix off & on automatically rebuilded the presets (apparently only the mbritt ones) then the strange names seemed gone... so I though to import the remaining 12 mbritt presets one by one but got the same error/freeze, at the first import (I believe it was on slot 82) so again: I overwrited the same setlist with an empty one then this time I imported the presets by mbritt: everything fine which tells us it's not the presets that have a problem then I imported the fremen's that I had just exported after rebuilding them: again errors (I counted 46 windows of error -8207) and helix black screen freeze switched helix off & on I noticed that of the fremen presets, the last 11 were not imported, presets from n. 82 and over look like empty "new presets" but actually the n. 82 is not empty, it has blocks in it (but it's not the preset that was supposed to be there) I tried to export presets from 82 and over by dragging them but it won't do it (without warning or errors) exporting them with the export command gave a multiple error -4 window (see "200416c.png" there you can see I'm on a "new preset" but with blocks in it) and exported some presets: I put the exported presets in the folder "200416c" where you can see that 5 presets are missing (the five -4 errors of the snapshot) and the one without number should be the "82 empty-non-empty" because it's the fist one exported and because it's the only one which weights 20KB; I checked that if I export from 88 to the end of the setlist, jumping the 5 faulty presets, the export works I then imported the last 11 fremen presets jumping the 5 faulty slots... and it worked! as a side note: before exporting, I tried to overwrite preset 82 with an empty one and got error "-4" (see "200416d.png") but the empty preset that I used was actually one of the 5 faulty presets, then, after realizing that, I tried with another "safe" empty preset and it deleted the content of the "non empty" preset and didn't give me an error but the name didn't change to New Preset in the setlist but only in the top part of hx edit (see "200416e.png") anyway then I tried the reboot while holding FS 11 + 12 to clear the "82 non empty preset" and that leaved the preset name in the setlist unchanged in hx edit but not on the helix hardware where everything looks ok (see "200416f.jpg") then I did the reboot while holding FS 11 + 12 to clear the other 5 faulty presets with hx edit closed then I lauched it ...the 6 faulty presets are all still with their names (that I gave them after they got corrupted) ok time for a reboot holding FS 10+11 to rebuild all presets... no luck the faulty presets were not cleared, instead the non empty preset got his name in the "header" too ("200416g.png") so I tried to overwrite the 6 presets with empty ones: error -4, helix freezed to black screen and then error -8207 (see "200416h.png" and "200416i.png") then: helix factory reset (9+10 FS pressed on boot), then I moved some presets just over the 82-87 slots of the factory presets 2 setlist ...no problem then I wiped the setlist (overwrited with an empty setlist) then I loaded the mbrit presets and the fremen just up to n 81 then the last 11 ...no problem then I wiped the setlist again and loaded the mbrit presets and then all the fremen's ...no problem (they go up to 93) then I loaded my last "supposedly working" full backup excluding the factory 2 setlist for now everything seems to work, we will see... I hope I gave you enough material to narrow down the bug for me it's clear that I need to avoid copying, pasting, moving and importing many presets at a time, ... maybe only dragging gives problems... next time I'll try to use import/export and copy/paste commands instead... thanks, Lorenzo Quote Link to comment Share on other sites More sharing options...
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