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HELIX: Driver is unavailable (Helix Floor)


gabillo22
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Hi everyone!

First of all, I am from Argentina, sorry for my english. 

 

Here is my problem:

 

I have purchased a Helix Floor the last week. Everything was going OK with the product until I tried to connect the pedal to my desktop PC (Windows 10) using the USB output with the aim of edit my presets easily (its a little bit tedious to do it manually having the possibility to do if from my PC). 

 

The problem is I am not able to do anything using my PC because as soon as I connect the USB cable, the OS says "DRIVER IS UNAVAILABLE"... that is, HELIX appears in my SETTINGS as a KEYBOARD but with that legend below (DRIVER IS UNAVAILABLE).

 

Has anyone has the same problem in the past?

 

As far as I know, my Helix has the last Firmware installed (3.11.0), so, thats not the problem as I read in several topics. 

 

Thanks a lot to everyone!!!

 

GABRIEL

 

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