jh9001 Posted May 13, 2022 Share Posted May 13, 2022 I've been working to try and figure out why HX Edit isn't opening for me. I've run task manager while starting the program and I see the Microsoft Antivirus service suddenly get memory and CPU usage, so I went in and disabled it, uninstalled several programs I had installed recently, but the program still won't run. I've tried running it as administrator which does pop up the "do you want to allow this program to run" prompt, but the program never opens. I have no issue using Line 6 Updater, and have been able to update the firmware in my pedal using that without issue. Both programs are installed, but HX Edit won't open. I've disabled the AV, added exceptions for the HX Edit Process and whitelisted the folder within AV too all with the same result. This has happened with two previous version of HX Edit, and I can't see what's causing it to be blocked in loading. Any suggestion? Justin Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 13, 2022 Share Posted May 13, 2022 Did you update the FW to 3.15? did you update HX Edit to 3.15? Have you considered the possibility that it might be related to your computer hardware and/or operating system, and that providing those details might be helpful? Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted May 13, 2022 Share Posted May 13, 2022 Probably your best bet is to use the Event Viewer to see what errors or warnings may be getting logged when you try running HX Edit. Quote Link to comment Share on other sites More sharing options...
MayPRS Posted May 13, 2022 Share Posted May 13, 2022 Have you try to uninstall the software and perform a clean install? Maybe a corrupted file is preventing it from opening... Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 13, 2022 Share Posted May 13, 2022 On 5/13/2022 at 2:01 AM, my_jesus_saved_me said: I've been working to try and figure out why HX Edit isn't opening for me. Hi, There are stacks of threads on here discussing the reasons why HX Edit fails to open on Window machines Have you fallen foul of the dreaded SD Card in slot issue? That one seems to be the favourite cause of this problem. Here: Or here: Hope this helps/makes sense 5 Quote Link to comment Share on other sites More sharing options...
jh9001 Posted May 13, 2022 Author Share Posted May 13, 2022 Wow, that is something I never would have thought to check on the SD Card. I ejected the SD Card and instantly it popped up. Thanks everyone for the responses! As always, L6 is the best community of musicians ever! 1 Quote Link to comment Share on other sites More sharing options...
adagosto Posted October 10, 2022 Share Posted October 10, 2022 On 5/13/2022 at 6:51 AM, datacommando said: Have you fallen foul of the dreaded SD Card in slot issue? That one seems to be the favourite cause of this problem. What in the F is that all about!!! I've been running HX Edit with no problem, well since I installed it a long, long time ago. All of a sudden it will not open? Tried everything. Nothing worked. Then I came to the forum and see lots of people talking about this problem. I read your post about an SD Card issue....I just downloaded some files from my camera to my computer this morning. The card was still in there. Pull the card and all is well... What the heck kind of bug is that and WHO on earth figured that one out!! I am grateful for smart and observant people and even more grateful that you posted your response. I was JUST about to start getting pissed and throwing F-bombs...LOL. Thank you, thank you, thank you!! 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 10, 2022 Share Posted October 10, 2022 On 10/10/2022 at 7:02 PM, adagosto said: What in the F is that all about!!! I've been running HX Edit with no problem, well since I installed it a long, long time ago. All of a sudden it will not open? Tried everything. Nothing worked. Then I came to the forum and see lots of people talking about this problem. I read your post about an SD Card issue....I just downloaded some files from my camera to my computer this morning. The card was still in there. Pull the card and all is well... What the heck kind of bug is that and WHO on earth figured that one out!! I am grateful for smart and observant people and even more grateful that you posted your response. I was JUST about to start getting pissed and throwing F-bombs...LOL. Thank you, thank you, thank you!! Good to know you managed to fix the issue. As for your comment “and WHO on earth figured that one out!” - your thanks really should go to “Camelot_One”, who was the one who figured this out after 4 days troubleshooting the problem and posted the solution here: Beware the SD Card and enjoy editing your Helix. ;-) Quote Link to comment Share on other sites More sharing options...
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