syphus Posted December 17, 2025 Share Posted December 17, 2025 Earlier today I responded to a topic that was about problems with the installing the new update. That topic is now gone??? Very Strange . . . But moving on: I ran my update over the WIFI and the update stopped at the "Helix Stadium XL" screen and did nothing at that point. I waited for almost 1.5 hours for something to happen. Send a support ticket because I did not want to brick the unit. Realized that it could be days before I got a response, so I turned off the Stadium and turned it back on again. To my surprise (and joy) the unit came up with the 1.2 version installed. So anyone getting stuck at the last screen (the " >< HELIX Stadium XL") I would suggest you give that a try. I think the only bad result is you may have to reinstall you last backup. I really don't know if that would be the result - but this is what happened to me. Hope this helps someone. I'd also like to know hat happened to the post I responded to??? Syphus Quote Link to comment Share on other sites More sharing options...
Nos402 Posted December 17, 2025 Share Posted December 17, 2025 I had a problem at first but then saw that release notes said "If you get error -16 you need to sign in" and that was my issue. So I deleted my initial thread. 1 Quote Link to comment Share on other sites More sharing options...
rickcaron Posted December 17, 2025 Share Posted December 17, 2025 I'm looking for the error -16 maybe a Login first message will be more helpfull. I tried to update using USB-c and is not working at all. If I click connect vias USB in the app, it crash everytime Quote Link to comment Share on other sites More sharing options...
syphus Posted December 17, 2025 Author Share Posted December 17, 2025 @Nos402Hmmm... I had no notification that the tread was "deleted". In any case ... we both had our problems solved. Could I be so bold to suggest next time, just update the post and if someone else has the same problem, they could benefit from what you posted. Syphus Quote Link to comment Share on other sites More sharing options...
Nos402 Posted December 18, 2025 Share Posted December 18, 2025 On 12/17/2025 at 5:49 PM, syphus said: @Nos402Hmmm... I had no notification that the tread was "deleted". In any case ... we both had our problems solved. Could I be so bold to suggest next time, just update the post and if someone else has the same problem, they could benefit from what you posted. Syphus I did consider it, but I just figured "Oh I was just dumb and didn't look at the release notes." Quote Link to comment Share on other sites More sharing options...
PaulTBaker Posted December 18, 2025 Share Posted December 18, 2025 I skimmed, not read the release notes.... my bad... would have saved some yelling time :) Live and learn! Quote Link to comment Share on other sites More sharing options...
Dougz51 Posted December 18, 2025 Share Posted December 18, 2025 Is anyone able to play a youtube video through USB audio to the Helix Stadium on Windows? Everything I play through usb audio is fuzzy and crackling. Its been that way since I got the Stadium 2 weeks ago. Quote Link to comment Share on other sites More sharing options...
Jeffyguitarman Posted December 18, 2025 Share Posted December 18, 2025 On 12/17/2025 at 5:52 PM, rickcaron said: Hi, I'm having the same issue. I've tried all of these things and so far, no update. My app in windows crashes when I try to update. Or the unit will download the update, but nothing happens after that. I've rebooted both the unit and the computer many times. Spent a few hours on this last night. Suggestions? Quote Link to comment Share on other sites More sharing options...
Mariusz1956 Posted December 18, 2025 Share Posted December 18, 2025 I have not managed to complete the 1.2 update. Could somebody advise, please, how to sign in to Line 6 account on the unit? I do not see any login options on the screen. Quote Link to comment Share on other sites More sharing options...
jiml6 Posted December 18, 2025 Share Posted December 18, 2025 On 12/18/2025 at 6:35 AM, Mariusz1956 said: I have not managed to complete the 1.2 update. Could somebody advise, please, how to sign in to Line 6 account on the unit? I do not see any login options on the screen. You'll be prompted to login after you connect to WiFi. If you're not seeing that and you're on the home screen, tap the hamburger menu you'll see "Log In" on the right side. Quote Link to comment Share on other sites More sharing options...
jiml6 Posted December 18, 2025 Share Posted December 18, 2025 On 12/18/2025 at 4:40 AM, Dougz51 said: Is anyone able to play a youtube video through USB audio to the Helix Stadium on Windows? Everything I play through usb audio is fuzzy and crackling. Its been that way since I got the Stadium 2 weeks ago. Grab the 1.2.0 Stadium Editor. It's bundled with the latest Windows driver for Stadium. Quote Link to comment Share on other sites More sharing options...
glideman Posted December 18, 2025 Share Posted December 18, 2025 Stadium app definitely doesn't work with a USB connection to a PC! Quote Link to comment Share on other sites More sharing options...
Wah-bisca Posted December 18, 2025 Share Posted December 18, 2025 Hey Glideman! Do you mean that you can't update via USB with the editor, or that you cannot edit using the editor when connected USB? Editing tethered w/USB isn't implemented at this time, but will be in a future build. Quote Link to comment Share on other sites More sharing options...
jpdennis Posted December 19, 2025 Share Posted December 19, 2025 On 12/18/2025 at 4:40 AM, Dougz51 said: Is anyone able to play a youtube video through USB audio to the Helix Stadium on Windows? Everything I play through usb audio is fuzzy and crackling. Its been that way since I got the Stadium 2 weeks ago. Dougz51, I haven't tried with the v1.2 yet but with v1.1 on a Windows PC AND installing the ASIO driver after the amp only using the USB-C from the Stadium to the USB-C connection on my PC, playing YouTube vids to play along with works great. I use my headphones for playback. jpd Quote Link to comment Share on other sites More sharing options...
jpdennis Posted December 19, 2025 Share Posted December 19, 2025 Note to all, For clarity and focus it may be best to start a new thread if the topic of the question you have doesn't directly relate to the the OP (original poster) Topic (in this case "Stadium XL update 1.2 problem"). Just a thought. jpd Quote Link to comment Share on other sites More sharing options...
mkopec Posted December 19, 2025 Share Posted December 19, 2025 On 12/17/2025 at 2:31 PM, Nos402 said: I had a problem at first but then saw that release notes said "If you get error -16 you need to sign in" and that was my issue. So I deleted my initial thread. That is exactly the issue I ran into; makes sense. Thanks ! Quote Link to comment Share on other sites More sharing options...
ejdisler Posted December 26, 2025 Share Posted December 26, 2025 I could not get my helix to update from 1.1 to 1.2 using wireless. It kept saying connect to the internet to update even though it was connected to wireless. Tried using the windows helix stadium app to update the helix ( asio drivers are installed) and every time I connect the usb to the PC it crashes the Helix stadium app. Finally got things working by doing a factory reset and going through the update process that way. Also, even though I have the asio drivers installed, the helix doesn't show up in the usb devices list when it is connected via usb to the PC, even after the 1.2 update Quote Link to comment Share on other sites More sharing options...
ha100kjx Posted January 2 Share Posted January 2 I had no problem downloading firmware 1.2 over wifi and installation was easy. But 1.2 had serious issues, I filed a ticket with Line 6. No answer yet. My solution to the problem was to install Line 6 Central on my laptop, boot Stadium XL in maintenance mode and disable wifi and bluetooth, reset to factry settings. Restart and reinstall firmware 1.2 over USB. That seems to work. Quote Link to comment Share on other sites More sharing options...
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