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Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-02-22 02:51:42

Hi!

I have a problem using POD HD500 with my PC laptop (Lenovo W510, Windows 7, 4Gb RAM). I have installed the latest Monkey (1.51) and drivers (4.2.5.1). POD HD500 Edit works well. However, if I run a DAW software (I tried Audacity and Reaper), the system quickly fails showing the blue screen. Without POD connected, DAW works well. Without DAW, laptop doesn't fail, HD500 works well with Edit or as a sound card. So, I can't record anything. Help me please

Thanks!



Re: Blue screen of death on Win7 with HD500
by Nick_Mattocks on 2012-02-22 03:29:44

This is not normal and nor is it my experience with Windows 7 Pro 64 bit running on a Sony Vaio. Some people have report a BSOD when they disconnect their POD HD500 without selecting Safely Remove Device first.  I don't believe it's a POD driver problem on your computer, but rather that something else that's been pre installed is clashing with the ASIO drivers used by the POD. I have no idea what that might be as I dont have your specific system in front of me, but you could start perhaps by using MSCONFIG to prevent unnecessary programs starting with Windows, and you could disconnect any other non essential hardware to check what might be interfering here . You don't say what type of CPU your machine has. FWIW these days I always go with an Intel CPU and Intel chipset as that basic combination always works for me straight out of the box. Another thing you could try is updating your computer's graphics interface drivers to the latest WHQL certified version which may not be as up to date as the manufacurer's latest version which may not have been WHQL certified yet.

You have some troubleshooting to do to identify what's going on and that could be fun.

Good luck

Nick



Re: Blue screen of death on Win7 with HD500
by jimsreynolds on 2012-02-22 03:52:24

+1 all of Nick.  It isn't an AMD CPU on your laptop is it?  There is a known issue with the 'Filter Driver' on some of those that can cause a BSOD.,  I dont think that chip is used on your laptop but it may be worth double checking.



Re: Blue screen of death on Win7 with HD500
by johnpicton on 2012-02-22 23:53:54

Also make sure that you are using the Line6 ASIO driver - not the one that comes with Audacity or the one that comes with Reaper, these are not true ASIO drivers but ASIO emulated drivers (with Audacity it is ASIO4ALL with Reaper it is something different).



Re: Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-02-29 08:00:21

Definitely it's not normal. Something in my system brakes the driver. I am wondering if there's any way I can analyze a dump that is being created when BSOD appears. Or maybe Line6 support personnel could do that? The problem is related to Line6 driver (L6PODHD564.sys) so they should be interested. Here's the blue screen with the driver mentioned:

2012-02-29 18.47.40.jpg

Updated: I have checked other threads about similar problems. My laptop is based on Intel core i7, has no USB devices plugged in. I installed WhoCrashed and got the following:

On Wed 29.02.2012 14:47:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022912-53601-01.dmp
This was probably caused by the following module: l6podhd564.sys (L6PODHD564+0x88A5C)
Bugcheck code: 0xD1 (0xFFFFFA840DE29D08, 0x2, 0x1, 0xFFFFF8801334BA5C)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\l6podhd564.sys
product: GuitarPort
company: Line 6
description: GuitarPort WDM Audio Device Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: l6podhd564.sys (GuitarPort WDM Audio Device Driver, Line 6).

So, I do want an answer from Line6 support.



Re: Blue screen of death on Win7 with HD500
by johnpicton on 2012-02-29 09:10:50

Try using the following program

http://www.resplendence.com/whocrashed

This will help to identify what is causing the BSOD - then post the results

Good Luck

John



Re: Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-02-29 09:18:37

Thanks! Just did that Here's what I got:

On Wed 29.02.2012 14:47:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022912-53601-01.dmp
This was probably caused by the following module: l6podhd564.sys (L6PODHD564+0x88A5C)
Bugcheck code: 0xD1 (0xFFFFFA840DE29D08, 0x2, 0x1, 0xFFFFF8801334BA5C)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\l6podhd564.sys
product: GuitarPort
company: Line 6
description: GuitarPort WDM Audio Device Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: l6podhd564.sys (GuitarPort WDM Audio Device Driver, Line 6). 



Re: Blue screen of death on Win7 with HD500
by johnpicton on 2012-02-29 09:38:41

I am no expert but I do know that Guitarport ISNT compatible with the HD500 (I know because I was using it with my x3 and couldn't use it with my HD500)

IT might be worth completely uninstalling Guitarport and then - if necessary - reinstall he HD00 drivers.

There is info on doing a complete uninstall of Line 6 drivers here. http://line6.com/support/docs/DOC-1752">http://line6.com/support/docs/DOC-1752">http://line6.com/support/docs/DOC-1752

Good luck

John



Re: Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-02-29 23:24:35

All I have installed is Line 6 Monkey, drivers, HD500 Edit, and DAW. I think GuitarPort is an internal name used universally. The driver has 'podhd' in its name, so it has to be the right one. Anyway, I'll try to reinstall everything next weekend and will post the result here. Thanks for the link!

Dmitry



Re: Blue screen of death on Win7 with HD500
by Line6david on 2012-03-15 11:33:12

Hi,

Did the reinstall fix the issue. This type of BSOD is sometimes related to other drivers on the system conflicting with the POD HD's driver. The most common ones are:

Out of date video card drivers, Other Audio interface drivers, Web Cams/Digital Cameras. What other devices do you have connected to your system via USB?

Thanks,

David



Re: Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-03-20 23:47:14

Hi!

Just got to reinstalling everything. No success, the same BSOD.

Nothing is connected to the laptop externally. Is there any way to find what other driver affects the system? BSOD tells that it's HD500 which fails.

Thanks!

Update: I ended up using ASIO4ALL. That driver works. However, I still would like to use native driver so any advise (or fix!) appreciated.



Re: Blue screen of death on Win7 with HD500
by Line6david on 2012-03-22 11:44:09

Hi,

Hrrrmmm.... These issues can be hard to track down. What results did you get when using WhoCrashed?

http://www.resplendence.com/whocrashed

Thanks,

David



Re: Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-03-26 01:59:21

Hi David,

I've got the same report as before:

On Wed 21.03.2012 6:29:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\032112-66908-01.dmp
This was probably caused by the following module: l6podhd564.sys (L6PODHD564+0x6F607)
Bugcheck code: 0xD1 (0xFFFFFA800DC0D000, 0x2, 0x1, 0xFFFFF8801389B607)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\l6podhd564.sys
product: GuitarPort
company: Line 6
description: GuitarPort WDM Audio Device Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: l6podhd564.sys (GuitarPort WDM Audio Device Driver, Line 6). 



Re: Blue screen of death on Win7 with HD500
by Line6david on 2012-03-26 16:48:59

Hi,

In Reaper try selecting the ASIO Driver for the POD HD500 not the WDM driver. Is there an POD HD ASIO option in Reaper?

Thanks,

David



Re: Blue screen of death on Win7 with HD500
by Kopfschmerzen on 2012-04-05 03:35:33

David,

Yes, I select HD500 driver and it is crashing. I can make screenshots of the reaper setup if you want.

If I select ASIO4ALL, it works.

Regards




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