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Anyone else been ghosted by L6 on an active ticket?
theElevators replied to boynigel's topic in Helix
Sometimes just bump it up, so it doesn't get auto-closed. -
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Realistically you'll have to wait for the next official firmware update anyways. So why not just do that patiently?
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jevt joined the community
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spharter started following HX Stomp not responding to MIDI over USB
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LOL. i left out that they said they'd get back to me. they haven't. 10 days out. legit question. what do i expect? idunno, maybe, "hey, this is taking a bit longer than we anticipated. just wanted to let you know we're still working on it". that's how i treat my customers anyway. i'm not impatient but you sure are when it comes to jumping to conclusions and passing judgement.
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conr4d_86 started following POD Express and NAM A-2
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They answered so that's not ghosting. What do you expect? If they say they work on the bug it will likely be solved in a future firmware. Have some patience and/or try to come up with an intermediate workaround.
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boynigel started following Anyone else been ghosted by L6 on an active ticket?
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i've been having some midi bugs w/my stadium xl, got no answers on this site, so i opened a ticked. reported the problem, they promptly acknowledged that they were able to recreate it on their end too, and were surprised they hadn't seen more widespread reports of what i was experiencing. they said they'd work on it, but after a week with no response i sent a followup just to make sure my ticket didn't fall through the cracks, and now it's been over 10 days. in the past w/my LT, issues were typically solved quickly, so maybe this is to be expected when they're truly stumped with an issue?
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To be honest I had issues up until 1.4.1 and I never had any issues prior to 1.4. There were clearly a few rapid fixes to resolve this. I can't say exactly what happened as it was all a bit of a mess for me but it seems that there were some strange issues going on with the wifi and network DHCP allocation and I think it seemed to be remembering old settings as well somehow. Try using the Helix itself and deleting the wifi networks then reboot it. I then use a different wifi access point (I have several however if you only have one then try creating a hotspot on your mobile) then connect and see if you can get it to update. I am afraid its a bit vague but I jumped through hoops of forgetting networks, restarting the Helix and connecting to new networks and then updating to 1.4.1. I suspect there are a lot of red herrings here with different suggestions but if something works I am not going to go against that. I have two DHCP servers that run and I could see the Helix existing with two separate IP addresses depending what happened where they both issue the same IP address through static assignment. For some reason the Helix seemed to be presenting with two different MAC addresses but I can't confirm its for sure and as you can't view the Helix MAC address in the unit itself it isn't clear. Whilst it would be useful, it is a piece of musical equipment rather than networking equipment after all and once we are past these teething problems it really shouldn't be an issue anyway I would hope.
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An adjustable global gain stage would be VERY handy. I use more than 10 presets during a gig, so adding a gain block per preset is too much hassle - especially when switching to a backup guitar. I suppose a wireless will fix that, but I like cables...
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Test your ears! Helix or ??? New Oct. 18th!
aaron__aardvark replied to aaron__aardvark's topic in Line 6 Lounge
OK, here are the answers: I am using Helix guitar amp modeling on everything except the double tracked rhythm guitars during the verse (which is Tonex). - Last week
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Helix Floor - Internal PSU blown - Replacement help [SOLVED]
gordwait replied to stephenashworth's topic in Helix
Good news, I powered up the Helix with a bench supply, it's alive! (No point in replacing the built-in supply if the Helix was dead). I didn't hear back from Line 6 support so I ordered this supply, all in for $50 Canadian: VOF-65C-S12 POWER SUPPLY, ITE, 12V, 5.42A https://www.newark.com/.../power-supply-ite.../dp/13AJ1512 It's slightly smaller so I'll have to build a mechanical adapter. The original Helix supply is no longer available. Now I wait for the new one to arrive.. -
Helix Stadium editor disconnects from every ~20 seconds(WiFi connection)
tmlambert replied to mlong's topic in Helix Stadium
Mine was fine (occassional disconnects) until the update before this last one. Now it is better, but still worse than before. About on par with the launch OS. -
Helix Stadium PC App Not Connecting v 1.4.2
jpdennis replied to crsanchez123's topic in Helix Stadium
You may have already checked ... did you make sure the time, and date are correct on the Stadium? -
rd2rk started following Snapshot Issue - Swapping effect order
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Set FS1 to PRESS/HOLD in all 3 Snapshots. In SS1, make FS1 PRESS = SS2. In SS2, make FS1 PRESS = SS1. In BOTH snapshots 1/2 make FS1 HOLD = SS3. In SS3 set FS1 PRESS = SS1; FS1 HOLD = SS2. One switch controls it all in all 3 snapshots. DON"T use a separate switch to perform the toggle within the snapshots. SS1 A=ON;B=OFF SS2 A=OFF;B=ON SS3 BOTH OFF Example attached. FS 3way Toggle.hlx
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suspendedinlight started following Snapshot Issue - Swapping effect order
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Guessing there's a conflict in the software, but hoping to be able to fix this. Hardware is HX Stomp. 1. I have two effects that use the same footswitch button to bypass both. They are set up so I can turn Effect A off, while simultaneously turning Effect B on with the same motion. That functionality works fine. 2. I have these effects set up in Snapshot 2. When I save this in HX Edit - it works fine in initial tests. When I move from Snapshot 1 to Snapshot 2, Effect A is on, and Effect B is off. I can play within this snapshot alternating between the two effects. For reference - Footswitch 1 is Snapshot next, Footswtich 2 is Snapshot Previous, Footswitch 3 is the bypass for both effects. 3. The problem: While everything works fine at first, after a few rotations through the snapshots, Effect B is now on when I switch to Snapshot 2, and Effect B is off (should be the opposite). Something is making the HX lose this setting. For reference - Effect B is further left in the Bloc chain than A, but I can't really swap them and keep the same sound.
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Is it possible to toggle just ONE cab on/off for purpose of A/B'ing?
datacommando replied to boynigel's topic in Helix
^^^^^ THIS ^^^^^ -
About a week ago ~10/28/26 there was another update from the Helix Stadium App for version 1.4.2. Downloaded it to the app. Then downloaded to stadium. Then haven't been able to connect to the PC app since. I've tried the fire wall suggestion. Tried even a different wifi from my phone's hot spot. Nothing works. I'm working on a PC with windows 11.
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Their decision makes sense for the majority while also adding additional optional extras for those who want it - variax guitars aren't made anymore, they're old tech that L6 really didn't need to support with the new hardware but they will with the breakout box - You can keep your old helix until it comes out, it's not going to stop working because a new one came out. The price of the helix would have been higher for all if they'd put the functionality inside the device, so you would be paying it anyway so it's not really an additional 220usd your original helix would have been baseline price + cost of nexus components and design/support at launch, may not have been the full baseline+220usd but wouldn't have been 'free'. They've already said variax support will hopefully come with firmware version 1.5 (and the nexus box will probably be released alongside, that would be my guess - they're not going to release the box when it won't do anything as the firmware isn't ready for it). The nexus port has been touted as something that will be able to do much more than just variax etc support, we'll learn what in the years to come
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Just copy the preset, change the speaker on the copy, save it and A/B the presets.
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Use Snapshots wisely. Use MIDI. Assign switches on a basic MIDI controller to the simple ON/OFF functions and use the Helix switches for the more complex stuff. Don't make every preset a "kitchen sink".
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Is it possible to toggle just ONE cab on/off for purpose of A/B'ing?
silverhead replied to boynigel's topic in Helix
Helix Stadium Native has a built-in A/B feature for such comparisons. There’s a free trial period. Hardware and plug-in presets are interchangeable. -
that doesn't work for me because all my foot switches are spoken for in terms of assignments...the majority of my foot switches add/subtract gain stages (or other effects) so when i A/B the speakers, speaker A could have more or less drive than preset B, and vice versa, depending on the preset. any other ways? i don't want to get into disabling other assignments for the sake of testing. i suppose in a pinch i could copy the preset and disable the other assignments on that preset for a/b testing.
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A small update for anyone following this thread: Helrig now has an app for iPhone and iPad. On an iPad with an M chip it connects to your Helix or HX over USB, for live editing and saving presets to the pedal. iPhones and older iPads connect through a Helrig Box over Wi-Fi; that part is in the next update, still in Apple's review, and in TestFlight until then (email hello@helrig.com). App Store: https://apps.apple.com/app/id6825218698 Short demo: https://youtu.be/BK473cSe_FI If you try it and something doesn't work, let me know here, with your iPad model and pedal. (Helrig is an independent project, not affiliated with or endorsed by Line 6 or Yamaha.)
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Helix Floor - Internal PSU blown - Replacement help [SOLVED]
gordwait replied to stephenashworth's topic in Helix
Ah, my 12v supply is crispy around the AC side of the transformer, and there's a burnt through diode on the top side edge. I'll see what Line 6 charge for the proper replacement. Not sure I want to force fit the ECS65US12 module in place of it.. Plus the ECS65US12 pinout is reversed, have to swap the wires on the molex cable around, not a big deal but it's more hassle.. -
Have any of you tried the two solutions found in this thread?
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calcidmax changed their profile photo
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Every guitar is different. What I did when I played an acoustic show was adding the following effects: 0) EQ to make my guitar sound good without any piercing/ringing sounds. A 10-band EQ is great for that to notch out all the bad frequencies. 1) compressor for more presence 2) reverb 3) delay 4) EQ for solos + additional delay for solos I think it's more difficult to have a canned acoustic preset like that. Have you tried experimenting yet. I have not used any presets that I've downloaded personally.