sdevino

Are you using the SC capsule on your XD-V70 transmitter or do you have a complete new handheld? If it is a different transmitter does the old transmitter work?

did you successfully register on IdeaScale? There are no unapproved requests right now and we usually approve within a few hours.

If there is a green sticker and the product does not have V2 Firmware then contact a service center to get it updated or replaced. That is a manufacturing error. Steve

Have you tried connecting the Receiver main out to the input of the Marshall just to test it? If that works try the same thing with the Tuner/aux out connected directly to the Marshall.

The settings are stored in scenes in the receivers for G70/75. The advantage to this is it allows you to alter settings such as gain or routing even when you don't change transmitters. For instance you can use a scene to boost the gain +12 dB for a solo without switching body packs.

This is a great question. There are several differences: - The G75 and G70 will handle up to 16 instruments (depending on free channels and other RF in the room) and will allow you to set a gain level, cable tone per instrument. They will also let you send each instrument to any or all of 3 outputs. You can also change the routing using built in scenes on the fly. - The G90 and the G70/75 both have 4 antennas but they are internal in the G70/75 and external in the G90. - The G70/75 will give you about the same or slightly better coverage as the G50 (assuming the G50 antennas are set up perfectly). - The G90 will allow you to add external paddle antennas to extend its range or focus antenna coverage to certain areas. So the G70/75 are better for handling more than 2 instruments, but the G90 is a better choice on a very large stage.

Which output are you using from the Baggs DI? The G50 is unity gain from the transmitter to the output, that means the G50 receiver output puts out the same level your guitar puts into it. The Baggs uses a transformer to isolate the XLR output and that output is not controlled by the gain setting on the DI. The 1/4 inch out is line level and is adjustable via the gain setting so you may have better luck with that.

The TBP12 accommodates batteries that meet the AA size spec. Unfortunately not all AA batteries do though.

To use the IK iRig Pre you would have to get a transformer or adapter to step the 48v phantom from the IK unit down to 5VDC for the XD55HS. I am not sure how well all that will work so you may have to experiment.

Are you talking about the receiver or the transmitter?

I would have that checked by service. Outputs 5 and 6 on the VooDoo Labs supply are AC meant for Line 6 DL4 etc. The G50 and most other Line 6 pedals run on DC. The regulator in the G50 might have been working pretty hard getting the DC it needed. It might be damaged at this point.

Sorry for the "is it plugged in" question, but what channel is the transmitter set to? They are truly completely compatible as long as the transmitter is set to RF1 mode and on a usable channel. You may have a bad transmitter as well.

We are checking into how the sticker and the firmware got out of sync. This is an assembly error in terms of which units to put the sticker on. If it makes you feel any better we set all Relay systems that we send out to professional tours to RF1, so there is no need to update the firmware unless your band has more than 12 Relay and XD-V systems running at the same time. We do apologize for the error and the inconvenience.

There is also a video showing how to switch here.

Could it be that your G90 is running V1 firmware and your new transmitter is in RF2 mode? When you power up the transmitter the display will briefly show RF1 or RF2. You can check the firmware on the G90 by going to the Version screen and pushing the encoder. Anything less than 2.0 will not work with a Transmitter in RF2 mode. If that is the issue you can fix it very quickly by switching it to RF1 mode as follows. To Set The THH12 Or TBP12 Transmitters (Including Relay G50/90): Enter Setup mode to display the current channel While holding down the SELECT button, press and release the ON/MUTE button on the THH12 or VALUE button on the TBP12, then release the SELECT button. The display will briefly show [XD-V75 RF1] or [XD-V75 RF2] to indicate whether it is operating in the old or new mode, respectively. This setting is retained when powering off, so as a reminder the display will also show this indication [RF1 or RF2] each time power is turned on. The XD-V75 receiver will display a [To] on the far right of the display to indicate while communicating with a RF1 software transmitter. [Tx] indicates units operating in RF2 mode. They must ALL be the same.

It is a T6 Torx.

OK after a little listening party we have some theories, but they are only theories. The main one is the sound you here may be the error correction at work. There are a few things you can do to manage that: 1. Use RF2 mode which has improved error correction response. 2. Minimize the need for error correction by minimizing the distance between the transmitters and the antennas. If your show were on a broadway stage or tour they would be doing their best to keep the distance down to less than 50 feet and possibly even 30 feet. That is with $8000/channel wireless that is very capable of 300+ feet. Think of it as headroom. If the receivers are in RF2 mode you can use the RF Performance page on the receiver (Page 6), to monitor the actual errors and drop outs. this is best done by going to page 6, then turning the encoder clockwise to get the errors and dropouts stats. This counter will reset to zero when you cycle the receiver power. It works in close to real time so it is an excellent tool to use for aiming antennas etc. You can use a spare receiver if you have one to monitor your lead during run throughs and performances if you like. Let us know what you find. Steve

Thanks Daniel for the additional info. Let me look into this one.

Are you using low sensitivity DPA mics? Normal sensitivity are not best for musical theatre in my experience. And are you sure you are not having the issue in soundcheck? Sometimes kids don't give you the same amount of energy in soundcheck as they do with an audience (as I am sure you are aware). Do you have any Countryman B3's you could try it with (red ring for low sensitivity)? the distortion sounds like it could be the mics not having enough phantom or current. I do not think this has anything to do with RF. How are you powering the receivers? Are they all on when you test in sound check?

No, the battery cap comes with the rubber bumper with Line 6 logo on the end.

What antennas are you using? What is the gain setting? How are they focused relative to the transmitters and relative to any interference sources? Etc. 50-80 feet is a very reasonable distance, but you have to manage other interference sources and have a proper antenna setup.

I am not sure the shop would be aware of this issue because it occurred in very few transmitters. If they can reproduce the noise at the service center than it should be replaced. Have the contact Line 6 directly if they have a question.

I know you said you are on RF1 mode with the transmitter, but are you sure? Call support.

The receiver has to lock to the transmitter in either case. But the time it takes is about a second or two, so if you change the channel, put down the first guitar then pickup the second it will be ready to go when you are. The most important difference between the G90 and G55 is the G90's ability to support 4 antennas.

The G90 TBP12 with v2 firmware or later will support 14 channels, but only in RF2 mode. The Receiver adapts automatically to RF1 or RF2 mode so it will always let you select 14 channels.