Smashcraaft

I understand your point. I will conduct all possible tests to ensure that this preset will remain reliable in the future. Should further anomalies emerge, I hope they will help me better understand the underlying problem. Hope springs eternal (as they say) :)

Unfortunately, I now have to stop trying to reproduce the error and its source, since the entire system has decided to abandon all logic. No matter which backup I use to restore the preset, it always has a delay mix that was definitely not at maximum at the time of the backup. However, the very latest backup, where I manually adjusted the "Simple Delay" mix again, produces a clean result even after the restore. It's really strange but apparently, there's a discrepancy between what was backed up before the full reset and what was backed up afterward.

Are you absolute sure you tested snapshot 4 in this preset? Because I have done a full reset now and the mix is still at 100% in this snapshot. Okay, things are getting completely crazy now!!! To explain again how I even noticed the error: Bank USER 1 is where I collect and edit all my presets. I use this bank at home and at rehearsals. To prepare for our gig two days ago, I copied all the USER 1 presets from the evening's playlist (including "Judas Priest - Breaking the Law") to USER 2 in the correct order of our band's setlist. While playing through the songs on Bank USER 2 one last time before the gig, I noticed the delayed, muddy sound with the "Simple Delay" set to 100%. I then opened this thread and a support ticket, but decided to access the presets from USER 1 for the gig, just to be safe (which involved a bit more searching, since that bank was unsorted). Today, two days after the gig, I performed the recommended full reset of the Helix. First, I loaded my exported preset of the song "Breaking the Law" (attached here) into the now completely empty USER 1 bank. Result: Preset on USER 1, Simple Delay Mix 100% Wow, that confused me, because waymda wrote that the preset was perfectly fine. So I did a full restore from my last backup, and... now this preset is also corrupted and muddy in the restored USER 1 bank. That's the exact same user bank I used for a flawless gig on Thursday! So I restored my second-to-last backup. Result: Preset on USER 1, Simple Delay Mix 100% So I restored a backup that's a week old. Result > Preset on USER 1, Simple Delay Mix 100% So I restored a one-month-old backup. Result > Preset on USER 1, Simple Delay Mix 100% This definitely can't be right, because I played all the countless band rehearsals of the last few weeks perfectly fine with exactly this one preset on USER 1. It looks like I'll have to do a series of full resets in a row, because some kind of error has crept into the system.

Good point, but… no. This preset ran stably over a month in USER 1 and wasn't changed. It only occurs when copying it to a different setlist, even though all values in the file are (verifiably) correct. I will do the full reset next time I have the device on my PC.

It seems I need to completely global reset my Helix to fix the problem, but I want to wait for support first. Maybe they'll have an idea how to find the cause of the error, which could help others avoid it.

I'm using HX Edit 3.82 and FW 3.80. I always updated to the latest version as quickly as possible if no gig was expected in the next few days.

Here is the preset, where the problem appears on the Simple Delay on snapshot 4. For testing reasons I have imported the preset to USER 1 and the problem exists there too. Priest _ Brk Law.hlx

Found a very bad helix bug. When I copy over a preset with a simple delay from USER 1 to USER 2 (to setup a setlist for a gig), the delay mix rises to 100% after preset import. That happens no matter if I copy or export/import the preset. On the source USER 1 everything is fine and at the target USER 2 the sound is going muddy as hell. AI told me: The "delays mix 100" bug after importing a preset is likely caused by missing or incorrect Impulse Responses (IRs) or unrecognized models. To fix this, update both the Line 6 HX Edit app and your Helix firmware to their latest versions, and ensure any necessary IRs are correctly imported and selected within the preset's IR blocks. ... but none of that fits the problem. Any ideas?

Unbelievable. I really thought I must be a complete idiot, when things went wrong. I never would have thought that there is still a bug in the Variax/ Helix Connection. THX!

Perhaps it's only the translation, but I still have a problem understanding. Your first paragraph confirms that the setting I have chosen ensures that no changes are made to the tuning. However, the second paragraph then seems to claim the opposite. As I understand it, only the ‘Don't force’ setting should prevent different tunings that are already stored in the Variax preset from being applied, right? So if I definitely (!) do not want any deviation from the standard tuning, regardless of what the Variax delivers at the input, I must select ‘Custom’ under ‘Tuning (Preset)’.

It's happened to me a few times now that I've suddenly found myself in unwanted alternative guitar tunings. This happened especially after I accidentally selected "Global" instead of "per Preset" when adjusting the tuning (sic!). To be on the safe side, here's my question again: Am I absolutely certain that I'll stay in the standard tuning in Helix if I select "Custom" under "Tuning (Preset)" and then leave everything unchanged at "E-A-D-G-B-E"?

Hello, I am always bothered by some unclear wording in the instructions. This is a bit difficult for me as I am not a native speaker but I do my best Here are a few suggestions for changes, but you are welcome to add more or different forum wording... ... as it includes thousands of files used for the model simulations. Everytime I read the original text I wonder about, if they included additional cab-IRs. It's dumb but I guess it's not me alone ;)) Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT and keep the footswitches pressed untill the devices splashscreen disappears. From my POV it is absolutely important to know how long I should press something because it could make a difference and maybe it could crash something, if I release a switch to early?!

A car may not be the best example because I'm pretty sure you can trigger a voice assistant and ask your cars OS to turn on the AC without touching anything. That will not be the way to go on a modeling device, at least in a stage situation.

It happened all of a sudden and without any import or changes other than some block parameters or adding a snapshot within a preset. Even the setlist was not touched. I do backups nearly every time I work with HX Edit and keep backup-files over month so nothing is in danger here. But it would be fine to help L6 to find possible causes for the issue.

THX. I will open up a support-ticket and get back with the answer!

Similarities here. I will open up a support-ticket and get back with the answer!

Hi. Today I noticed a strange symbol and behaviour in HX Edit for the first time. After a backup a plectrum symbol appeared at the end of one of my user setlists (screenshot attached). After restoring this backup, instead of f.e. "034 ENGL 2.2 + plectrum" there appeared "034 New Preset" with a complete empty path. To restore the 032 to 042 I had to go back 3 backups and almost 2 weeks back until the presets were listed correctly again and provided with the correct path content. Anyone ever seen these plectrum of death or have any info on them?

Hi Derek, let's start by checking your signal chain which goes bass > cable > Helix Guitar in > ... please add

My two JTV59s and my Helix's VDI port are the reasons I never checked (at least) KPA or QC and wouldn't try any other competitive modeler or PlugIn. Without the VDI integration, I'll be sure to test some options, regardless of the brand. That's what you're losing, L6. An integrated ecosystem that provides customers with complete care and keeps them within your system.

Sounds a little bit like my reverb-mix problem posted here ...

Makes sense but doesn't help ;) Problem is the accidentally touched mousewheel, when navigating or even editing a wrong row. This could and should be prevented by an additional editor option like "Change values by mouse only when alt key is additionally pressed". This is an option I would definitely activate at some points of my tone building process. Give me a like if you would support such an idea and I will pack it onto ideascale.

Like to aks, before submitting this idea: is there any way to lock a value in HX Edit? It seems that I accidentally change values, using the mousewheel from time to time, so at some point of my tone journey I would like to fix selected presets, snapshots or (better) selected values to avoid unwanted changes. Strange: Both times it seems I had changed values by accident on the mix-value of a reverb block, so my tone was some kind of quite and very spheric.

YouTube is full of comparison vids between HD and Helix. Go and find some and the conclusion, that most of the people comparing those devices prefer the Helix. For myself I had problems recreating my HD tones with the HX until the moment when I realized that it's not practically to try to recreate a more compressed and digital sounding tone. From that moment I tried to build my preferred tones from scratch and only looked back to compare the "direction" of the tones. After 6 month I am not totally there because I had optimized my HD tones over years, to fit them into the construct of our band-sound. But I am absolutely sure, I will get my HX tones better in comparison within the next 6 month!

From my experiences in handling Hard- and Software and even developing and selling my own Antiperspirant-line I found out that of 100 People having a problem Just 80 recognize that there is a problem which should be taken a closer look at. The other 20 don't even care. 20 out of 80 will search for help in the WWW. 10 will contact the seller or manufacturer for help, after searching the web. 1 of those will come back to a forum or group to help others with the solution. 90 % will rant about the problem, seller, manufacturer and all the big efforts they have made. But nothing helped :/

No one will open a proposal on Ideascale for anyone else. You have to do it yourself and then you have the opportunity to explain and promote the idea here! So that it gets votes. That's the idea of using ideascale. To develop products further or to find improvements for new products.