the "investment" is a customer spending 1500 bucks on helix and "investing" in line6. its NOT a investment in the product itself.the only thing i have found worth investing in for value later down the road is guitars and amps and a few analog fx.
The customer expects a company like line6 to keep up with its peers such as fractal and kemper with frequent upgrades, bug fixes, and customer support.so far the upgrading has failed..imo
I also own a axe fx product and not a fan of its owner but I get tons of upgrades even if its a small improvement here and there.I also get answers from the owner on the forums. so far with my helix ,not much. seems my " investment" into line6 has not paid off like the fractal product but it is early and time will tell .right now its the same ol same ol support from L6.
if after a year we are still talking about this, helix will be all over flea bay for cheap and companies like fractal will continue to prosper. The ball is in line6's court, I have already done my part "investing" in the company, posting my wishes and complaints on the forum, and contacting support.