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If Helix Native / HX Edit crashes or loads with an empty screen on your Windows computer, check to see that your system drive is assigned to Disk 0. We have seen numerous reports of this working for customers running into this problem, as shown in this forum post: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=330021 The workaround was found and reported by user Camelot_One, and his post goes into detail on checking your drives and ways to rearrange them so that one of them shows as Disk 0. Microsoft Surface Book/Surface Pro users and HX Edit: Some users have reported that ejecting their internal memory card slot on the Surface book/Surface Pro has helped solve this issue. If HX Edit is having trouble opening, it's a possible work-around.
Hi, I just noticed another issue with my x3live unit. When I move it, even just a little the screen goes blank yet the power is on . Well it would be more like stays orange color you know. It starts ok when i power it on, it fails only when i move it. I've read many posts with a similar problem but in all of them they got the blank screen when starting the device. Any clue what the issue could be ?