Experience so far trying to update...need help!

[geeb]

Hello L6 Helix forum!

 

I have run into issues updating the helix. 

 

I purchased new from GC about a month ago.

 

I am currently trying to update the helix. It has not been updated since purchase.

 

My questions:

 

Which program needs to be downloaded first? The language on the download section of the L6 website is beyond confusing to me. 

 

From what i can tell there are:

 

-updaters

-the update itself

-an editor

-firmware update

 

 

THE MAJOR ISSUE:

 

once i download any of the above, i open the .dmg and it does its thing and verifies and then opens a finder box with a .pkg file in it. clicking on that results in a slight delay and then a verifying box and no movement or progress occurs after that part. its just stuck!

 

HELP!!! i can't update the helix or figure out how to get going with the editor!

 

otherwise this thing has been a blast and is a ridiculously well thought out GUI

 

 

[silverhead]

Here are the procedures I use.

 

1) Use the Helix app to backup your existing setlists and/or presets that you want to keep.

 

2) Download the Helix app/editor installer program from the Downloads section of this website. The app/editor is identified as Helix in the Software (not Product) field of the Downloads page.

 

3) Run the installer program. Make sure you install all three components - the app/editor, the Line 6 Updater program, and the driver.

 

4) Connect your Helix to the computer via USB and run the Line 6 Updater program. This will update the firmware on your Helix.

 

5) Restart Helix while holding down footswitches 7 & 8. This will restore the global settings to their default values and also install the factory presets associated with the new firmware.

 

6) Use the new Helix app/editor to restore the setlists/presets that you backed up in Step 1.

 

Let us know if this procedure fails at any point. Identify where it is failing and provide details.

[klangmaler]

For the latest firmware & Helix editor app read the following:

http://line6.com/support/topic/18284-latest-helix-firmware-112/

http://line6.com/support/topic/19444-latest-helix-editor-112/

[geeb]

Fellas, I appreciate the replies. At this point, anything i am downloading from line 6 is not opening. I am stuck at "Verifying "line 6 hellx driver.pkg""...and same for any other files. 

 

I have restarted. I don't believe i have any crazy firewall issues.

 

Macbook pro Retina 13-inch early 2015

3.1 ghz intel core i7

16 gb 1867 mhz ddr3

 

os x el capitan version 10.11.5

 

i am decent enough with computers to get stuff working *most* of the time. 

 

this one has me stumped

 

once i figure out how to screen shot on this computer i'll post what its looking like. 

 

thanks

 

george

[nippyjun]

It's possible that your security settings are preventin the app from installing.

[nippyjun]

Also. For Mac I believe you only need to download one file, the editor, which also installs the firmware updater.

Once the firmware updater is installed it can download the latest firmware directly for you.

[geeb]

OK. the fix was, i restarted computer and all internet devices in the house including modem/router. 

 

line 6 software verified and was able to be installed after all of that. 

 

Thanks for the help and input folks. i now also understand the process better thanks to silverhead!!