vstrattomusic Posted October 29, 2018 Share Posted October 29, 2018 1. The thing almost bricks itself when updating it, the firmware update went wrong a couple times, until I switched the USB cable into a USB 3.0 port, then it went okay, but for the Helix to actually work properly I had to switch back to USB 2.0 (????????) 2. Can't import Preset Setlists (-8604 - Unknown.) but you CAN import individual presets 3. Tuner reads a flat D note with all strings muted with the pickups volume on 10, happens on a 6 string and an 8 string, not my guitars' problem Also could it be that the input jack is getting lollipoped up? I checked for smells incase somethings burnt in it and there is a smell coming from that area, don't know how to describe it, not burnt but strong electronics smell. How does this thing hold up against humidity? It's getting pretty crazy here where I live, mold coming up on the walls and all. Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 3 hours ago, vstrattomusic said: 3. Tuner reads a flat D note with all strings muted with the pickups volume on 10, happens on a 6 string and an 8 string, not my guitars' problem Phew, I rolled back to 2.60 and this wasn't a problem, I was scared that something was up with the hardware, updating again to 2.70, first try was a fail on a USB 2.0, didn't use USB 3.0 this time, just unplugged the USB from the LT and plugged it back in and it worked, and the problem is back. So it is a thing of the update, weird stuff man. Quote Link to comment Share on other sites More sharing options...
codamedia Posted October 30, 2018 Share Posted October 30, 2018 13 hours ago, vstrattomusic said: Tuner reads a flat D note with all strings muted with the pickups volume on 10, happens on a 6 string and an 8 string, not my guitars' problem Can you expand on this? Are you saying that with NOTHING being played it is showing a flat D note? How does the tuner respond when you are tuning? Is it accurate on all strings, including the D note? In general, most (including myself) find the new tuner to be very good. I don't have the Helix here to see if mine is doing this.... but I will check next time I fire it up. Can't comment on the other items, other than to say I haven't experienced the problem. That means nothing though :) Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted October 30, 2018 Share Posted October 30, 2018 I really don't think that's a firmware "problem" unless something went wrong, which is what it sounds like by your inability to load set lists. I'm all updated and haven't seen any similar issues. The tuner reading a note when nothing is being played sounds like an interference issue. Did it happen when the pickup volume was off, too? Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 30, 2018 Share Posted October 30, 2018 Hmm... Can't say I've seen similar complaints anywhere else about the update. It's very odd that the tuner would be displaying a note with not input. I'd suggest opening up a support ticket. Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 34 minutes ago, gunpointmetal said: I really don't think that's a firmware "problem" unless something went wrong, which is what it sounds like by your inability to load set lists. I'm all updated and haven't seen any similar issues. The tuner reading a note when nothing is being played sounds like an interference issue. Did it happen when the pickup volume was off, too? 1 hour ago, codamedia said: Can you expand on this? Are you saying that with NOTHING being played it is showing a flat D note? How does the tuner respond when you are tuning? Is it accurate on all strings, including the D note? In general, most (including myself) find the new tuner to be very good. I don't have the Helix here to see if mine is doing this.... but I will check next time I fire it up. Can't comment on the other items, other than to say I haven't experienced the problem. That means nothing though :) No, it doesn't happen with the volume off, it flashes for a second or two when I play a note or touch a string, it will show a flat D note before showing the correct note no matter the note I'm actually playing, I did find a way to trigger it for testing without a guitar. If I unplug the cable from the guitar it will read a sharp G note (noise), but if I poke the tip of the unplugged jack cable, it will have the same effect, it will flash a flat D note for a second or two. But the curious thing like I wrote in my second post, is that I rolled back to 2.60 to check and I didn't have this issue on that firmware, only on this one, tuner seems to be different. And if I use a VST tuner in a DAW it will not show this problem. I've tried on 3 guitars, with 3 cables in 3 different outlets in different parts of the house. Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 And I just tried to import a setlist, and I was able to! What?! Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted October 30, 2018 Share Posted October 30, 2018 2 hours ago, vstrattomusic said: And I just tried to import a setlist, and I was able to! What?! So did you reinstall 2.70? This is definitely some odd behavior. Not that is should matter, or that you're not already doing this, but I usually download the FW file and do the update with that local file versus downloading it during updating. Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 5 minutes ago, gunpointmetal said: So did you reinstall 2.70? This is definitely some odd behavior. Not that is should matter, or that you're not already doing this, but I usually download the FW file and do the update with that local file versus downloading it during updating. I did, I'm on 2.70, I rolled back to 2.60 to check the tuner and updated to 2.70 again, I don't mess with the FW files, I let the L6 Updater do all the work. But yeah, yesterday there was no way I could import a setlist on 2.70, tried a whole bunch of things, today I tried again after reinstalling 2.70 and I've been able to without a problem. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted October 30, 2018 Share Posted October 30, 2018 Did you also install the 2.70 Helix Edit on your computer? Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 7 minutes ago, jbuhajla said: Did you also install the 2.70 Helix Edit on your computer? Yes, another thing, it also installed the drivers for the HX Stomp, which I don't have, I have the LT which uses normal Helix drivers I think, so now my DAW recognizes an extra interface that isn't there. Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 See what I mean? Quote Link to comment Share on other sites More sharing options...
CraigGT Posted October 30, 2018 Share Posted October 30, 2018 Well seeing that a D2 note is 73hz then I'd suggest that you have a ground problem. Craig Quote Link to comment Share on other sites More sharing options...
njglover Posted October 30, 2018 Share Posted October 30, 2018 1 hour ago, CraigGT said: Well seeing that a D2 note is 73hz then I'd suggest that you have a ground problem. Craig That's almost certainly what is going on. Sounds like low frequency hum. I'd bet that if you crank up the volume you will hear it until you turn the guitar volume down or go into tuner mode (which mutes the output by default). There are a number of things that could be causing it, but there's a good chance it's related to the room you are in, the cable you are using, and/or generally noisy power where you live. If you're not comfortable with electronics work, I'd suggest having a tech look it over, though there may not be anything you can do about it. I'd also look at getting a nicer cable if you are just using something cheap. The quality of the shielding is quite bad on cheap cables, so they are more prone to interference. Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted October 30, 2018 Author Share Posted October 30, 2018 1 hour ago, CraigGT said: Well seeing that a D2 note is 73hz then I'd suggest that you have a ground problem. Craig 10 minutes ago, njglover said: That's almost certainly what is going on. Sounds like low frequency hum. I'd bet that if you crank up the volume you will hear it until you turn the guitar volume down or go into tuner mode (which mutes the output by default). There are a number of things that could be causing it, but there's a good chance it's related to the room you are in, the cable you are using, and/or generally noisy power where you live. If you're not comfortable with electronics work, I'd suggest having a tech look it over, though there may not be anything you can do about it. I'd also look at getting a nicer cable if you are just using something cheap. The quality of the shielding is quite bad on cheap cables, so they are more prone to interference. You're right, the electronic installation in the house where I live right now is a mess, it's very old and I'm very angry but there's nothing I can do about it right now, there is no ground, I used to get electrocuted while playing here very ofter until I found a way around it. My cables are fine, in fact, I ran across something interesting yesterday, I recently went to another city and bought an expensive instrument cable, and a bit before that I had bought two cheaper cables from a local store, because there weren't any other in the store, well the cheap ones would not work with my guitars that had active pickups in them, they would sound very weak, almost no sound, but they seemed to work fine with passive pickups, and when I switched to the new expensive cable that I just bought it was a world of difference, it sounded properly, kind of demoralizing, since I said to the guy in the local store that I would use these to record and he said that they would be perfectly fine. Anyway, I can handle it if the noise is coming from a lollipop electronic installation, I just really wish that it doesn't damage my Helix and that when I move somewhere else it works without problems from having it used here, I worked hard to buy it and moved to a different country from where I originally bought it, so I'm scared that it'll be a bit of a mess if something happens to it. That leaves one last question..why is the tuner on 2.70 picking up this noise but the one on 2.60 didn't? Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted October 30, 2018 Share Posted October 30, 2018 10 minutes ago, vstrattomusic said: That leaves one last question..why is the tuner on 2.70 picking up this noise but the one on 2.60 didn't? Something was adjusted in the range the tuner works in. I couldn't tune my 9-string guitars or my buddy's 5-string bass until 2.70 because it wouldn't accurately pick up A0, and it does now. Quote Link to comment Share on other sites More sharing options...
njglover Posted October 30, 2018 Share Posted October 30, 2018 Yup. The release notes mention that they made some changes specific to getting the tuner to work better with the low B on 5-string basses. But in general it works better with bass, so there are probably so low end enhancements overall. It's easy enough to filter this out from the audible signal (I usually set the high pass on my cabs to 120 Hz anyway), but the only way to do it with the tuner would be to filter it out before it gets to the Helix at all. A wireless unit would separate your guitar from the house's ground, but the receiver would still be connected, so I don't know how much help it would actually be. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.