jsanzt Posted October 6, 2019 Share Posted October 6, 2019 Hello After updating my iPhone 8 plus to the latest iOS 13.1.2, I'm having problems with the Firehawk remote app. Everything is OK except when I try to edit the Variax model using the app, it crashes all the time. I can still use every other functionality and the pedal works fine, changing models to and from magnetic pickups to Variax models, I just can't edit it on the Remote app. I have another older phone and it works fine there, so must be the latest iOS update. Anyone else experienced this and has a solution? 1 Quote Link to comment Share on other sites More sharing options...
cglaser68 Posted October 11, 2019 Share Posted October 11, 2019 This is happening to me as well. I can’t manage variax settings in the app. As soon as I select the variax block, it crashes. This started for me as well after upgrading to 13.1.2 1 Quote Link to comment Share on other sites More sharing options...
jsanzt Posted October 11, 2019 Author Share Posted October 11, 2019 Be warned: If anyone is using Firehawk remote with a Variax, the latest iOS 13 updates make the app crash when you try and change Variax models on your iphone or ipad. The rest of the app works, but this is quite frustrating as I have a Variax standard and a whole load of patches with different Variax models. I raised a ticket with Line 6 and they came back: this is a logged bug under iOS13, unfortunately we have no timeline yet when it will be fixed. The suggested I don’t change to iOS13 if I want to continue using the Firehawk remote Variax model functionality. Pretty unsatisfactory solution if you ask me, this must be affecting many people so if everyone raised a ticket they may escalate! 1 Quote Link to comment Share on other sites More sharing options...
Marcelineau Posted October 22, 2019 Share Posted October 22, 2019 Same here. Just found out it does indeed crash. Just the sort of thing I need before a gig. I do hope it’s indeed a bug from the Apple iOS and not within the app. Will raise a ticket as well, though I have my doubts about Line6 support. 1 Quote Link to comment Share on other sites More sharing options...
fiumanoj Posted October 22, 2019 Share Posted October 22, 2019 I opened a ticket as well and was told Line 6 is aware of the issue but there’s no timetable for a fix. Line 6 has a annoying history of abandoning its older products in favor of the newer ones. I doubt I’ll buy another Line 6 product. I don’t like being taken for granted. Quote Link to comment Share on other sites More sharing options...
Marcelineau Posted October 25, 2019 Share Posted October 25, 2019 I registered a ticket as well and got the same answer. As a performing artist I find this unacceptable. I’m relying on my Variax guitars and Firehawk amp and this lack of serious support would make me think again if I ever consider buying new hardware. I could understand if Line6 can’t respond to every Tom, lollipop and Harry reporting minor bugs or requesting additional features, but this is a serious showstopper that should be handled as as priority one issue. Quote Link to comment Share on other sites More sharing options...
Ignitor Posted December 26, 2019 Share Posted December 26, 2019 I have the same problem. I have also opened a ticket. Quite annoying as I only bought the Firehawk to control my Variax Shuriken presets with alt tunings. I am not going to buy Helix for this. As the Firehawk is widely available in shops here in UK one would assume they would fix this problem. Tried to downgrade iOS on my iPad without luck. I now have to use an old iPhone to access the Variax tuning : works but is inconvenient ... Quote Link to comment Share on other sites More sharing options...
tomaszcieslik Posted January 3, 2020 Share Posted January 3, 2020 I registered ticket. Three monts and still nothing. L6 what’s going up? Quote Link to comment Share on other sites More sharing options...
Rexx Posted January 4, 2020 Share Posted January 4, 2020 Line 6, we really need an answer to this. Quote Link to comment Share on other sites More sharing options...
Ignitor Posted January 6, 2020 Share Posted January 6, 2020 Happy New Year, i got this email from line6 today regarding the variax problem: ”Hi, this will be fixed in the next Firehawk update, i have no exact release date yet but it should soon be available Best regards Line 6 Support Europe” so there is hope :) Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 6, 2020 Share Posted January 6, 2020 Good to know. Thanks for the update. Quote Link to comment Share on other sites More sharing options...
JaPPa Posted January 25, 2020 Share Posted January 25, 2020 Finding out the problem to now. It's very annoying that I can't use my new Variax with the Line 6 Firehawk with making patches, as that was the main reason to buy this whole setup. Quote Link to comment Share on other sites More sharing options...
lanceu Posted January 25, 2020 Share Posted January 25, 2020 So an update is coming? That's news in itself.. Quote Link to comment Share on other sites More sharing options...
JaPPa Posted February 10, 2020 Share Posted February 10, 2020 I've got the same response from Line 6, a update is coming but no ETA. Quote Link to comment Share on other sites More sharing options...
Brucheron Posted April 2, 2020 Share Posted April 2, 2020 Version 1.3.7 available. Variax problem’s fixed. Quote Link to comment Share on other sites More sharing options...
sandman007 Posted January 15, 2022 Share Posted January 15, 2022 we should file a class action lawsuit, they have not fix the problem with android app. Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 16, 2022 Share Posted January 16, 2022 16 hours ago, sandman007 said: we should file a class action lawsuit, they have not fix the problem with android app. Why not? You get that started and let everyone know how they can join. Quote Link to comment Share on other sites More sharing options...
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