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G10 Recall Firmware & Battery Life

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For reference, I have been using the G10 for more than 2 years,

And it has been a few weeks since I bought and used the new G10s at a local shop.

I loved the simplicity and ease of use of this product. :)

 

However, after the firmware update (Both for the Relay g10s Receiver and Transmitter according to the guidelines of Line6), 

I found that the battery life was apparently reduced.

Only one indicator remains on my G10s receiver before I use it for less than 2 hours from the full battery state - 3 indicator in receiver & solid green transmitter LED.

 

This doesn't seem to be the only case for me.

I found several people complaining of the same symptoms here in Forum, Facebook Page, and TGP.

If you look at a few support tickets or answers, Line6 may says, "You have a problem with your battery and need to replace it."

I would like to hear a clear explanation from Line6, but I guess it will be difficult.

 

  • There is no notice in Recall Page that the usage time will change after Update.
    However, Line6 has already changed the description of "8 hours" to "6 hours" on the product page and manual (Partially).
    (Honestly, I wish I could use it for 6 hours ...)
    -> Existing users obviously made purchases based on advertisements and specs, but there are no notices, rewards, or countermeasures.
     
  •  If you report this problem, Line6 will probably tell you to create a Support Ticket, and you will be asked to replace the unit because there is a problem with the battery.
    -> I wonder if the G10T that Line6 will resell is an improved hardware. Maybe that's why Line6 is driving replacements, otherwise people who buy new products will complain a lot.

 
Do you guys have any problems with battery life after firmware update?
I can't believe that my unit (Used for a few weeks) suddenly broken after firmware update.

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Yes, the firmware completely destroyed the battery life on both my G10. One, the older, went from average 6 hours, to barely 2 hours of life. The other one does last 3 hours max. After this, it’s all a mess of nonsense red/green blinking while charging..

 

As for the heat, never had a problem. I upgraded because I got scared by the warning message they spammed everywhere.

 

I cant believe they did a such awful move without properly warning customers.

 

Anyway, who’s paying for the battery replacements? 

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Yes. The same thing happened to me. It’s worked great and after the firmware update yesterday I get no reception and one bar on the charge. 

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Yes. The same thing happened to me. It’s worked great and after the firmware update yesterday I get no reception and one bar on the charge. 

 

DF6E4FA2-F9FD-4E2A-BF51-76FC502F9637.jpeg

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I have a Spider V mk II 120 and a Relay G10 with a Loading stand (not updated) - since update the Spider Amp does not load the Relay, it blinks green or red sometimes first green then red. When I load it on the old stand, everything works as ever. I loads quickly and stays green. Before the update the Amp worked as well. I have 2 G10 and I too NEVER had heat problems.

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It's working now.  I forgot to update the Transmitter firmware as well.  Did that.  Now it's good to go. My bad. 

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Mine is still not working, firmware uptodate 1.05.

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8 hours ago, recoder said:

I have a Spider V mk II 120 and a Relay G10 with a Loading stand (not updated) - since update the Spider Amp does not load the Relay, it blinks green or red sometimes first green then red. When I load it on the old stand, everything works as ever. I loads quickly and stays green. Before the update the Amp worked as well. I have 2 G10 and I too NEVER had heat problems.

 

Are you re-syncing the transmitter with the amp?

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I do not knot how exactly to "re-sync", but the Spider Amp is recognizing the Relay and there is pictogram on the home screen, showing one "brick" (out of 3?).

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1 hour ago, recoder said:

I do not knot how exactly to "re-sync", but the Spider Amp is recognizing the Relay and there is pictogram on the home screen, showing one "brick" (out of 3?).

 

You have to plug the transmitter into the Spider's input for 15 seconds or so the transmitter can be set to the correct channel.

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I tried it again. When charging with Spider, it goes in couple of hours (2-3h) up to 2 bricks, then it discharges  again, on the next day it was again down to one brick. I took it out of the amp and plugged it in the old G10 stand and  the relay was charged (green) in under an hour.

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Hi There -

 

I had been blissfully using the G10S with G10T for the past year without any explosions/fires/or similar, when I was prompted to upgrade the firmware for safety reasons.  Seemed reasonable.

 

However, now that this has been applied, the battery life is dismal.  Utterly dismal - lasts about 1 hour, whereas before I could get close to 6hrs out of it.  If that is expected behavior (and I hope it's not), the logical solution would be to use a second G10T and swap one out while charging the other.  This, of course would require a charger that does NOT re-sync the second transmitter while charging otherwise it would render the first one unusable.  So.. Perhaps a USB charger would work?  Yes!  But.... No.  They're recalled.  With no expected replacement.

 

So... Is the plan for Line 6 to support a usable product?  Or will there be a new version?

 

Not sure what to do here.  I am a big fan of Line 6 and WANT this to work (own a Helix, and many PODs past...).  Should we be looking to the BOSS offering?  Other?

 

I'm realistic here - but underwhelmed.

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1 hour ago, sputnik123 said:

Hi There -

 

I had been blissfully using the G10S with G10T for the past year without any explosions/fires/or similar, when I was prompted to upgrade the firmware for safety reasons.  Seemed reasonable.

 

However, now that this has been applied, the battery life is dismal.  Utterly dismal - lasts about 1 hour, whereas before I could get close to 6hrs out of it.  If that is expected behavior (and I hope it's not), the logical solution would be to use a second G10T and swap one out while charging the other.  This, of course would require a charger that does NOT re-sync the second transmitter while charging otherwise it would render the first one unusable.  So.. Perhaps a USB charger would work?  Yes!  But.... No.  They're recalled.  With no expected replacement.

 

So... Is the plan for Line 6 to support a usable product?  Or will there be a new version?

 

Not sure what to do here.  I am a big fan of Line 6 and WANT this to work (own a Helix, and many PODs past...).  Should we be looking to the BOSS offering?  Other?

 

I'm realistic here - but underwhelmed.

 

So - I looked at the BOSS WL-50 offering.  It looks comparable, but the fact that you can charge a second transmitter while playing is huge.

 

If I were to guess... for Line6 to solve this, they'd need to have a new version of the G10T with a USB input.  It may well be that they cannot throttle the storage capacity when charging via the TRS 1/4" connector.  Pure speculation though.

 

I'm not sure whether to buy another G10T (and still be unable to charge a backup while playing) or to switch to BOSS.

 

To reiterate - I REALLY want the Line 6 solution to work.  I have nothing against the company (BTW - shout out to Digital_Igloo for impressing me to the point of getting me to evangelize about Line6 products to my friends... I digress, though.), and recognize that these things are finicky - safety is important.

 

Fingers are crossed...

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33 minutes ago, sputnik123 said:

 

So - I looked at the BOSS WL-50 offering.  It looks comparable, but the fact that you can charge a second transmitter while playing is huge.

 

If I were to guess... for Line6 to solve this, they'd need to have a new version of the G10T with a USB input.  It may well be that they cannot throttle the storage capacity when charging via the TRS 1/4" connector.  Pure speculation though.

 

I'm not sure whether to buy another G10T (and still be unable to charge a backup while playing) or to switch to BOSS.

 

To reiterate - I REALLY want the Line 6 solution to work.  I have nothing against the company (BTW - shout out to Digital_Igloo for impressing me to the point of getting me to evangelize about Line6 products to my friends... I digress, though.), and recognize that these things are finicky - safety is important.

 

Fingers are crossed...

 

If a 1-year-old battery lasts only an hour, it means that the new transmitter (when used similarly) can only go an hour after a year.

(Based on Line6's explanation)

I loved the Relay g10 because it was the most convenient wireless device I've ever used,

but it's too sad that the manufacturer ruined the quality because of legal issues.

 

My logical solution for now is going back to GLXD-16 again which was very reliable.

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1 hour ago, godoq said:

 

If a 1-year-old battery lasts only an hour, it means that the new transmitter (when used similarly) can only go an hour after a year.

(Based on Line6's explanation)

I loved the Relay g10 because it was the most convenient wireless device I've ever used,

but it's too sad that the manufacturer ruined the quality because of legal issues.

 

My logical solution for now is going back to GLXD-16 again which was very reliable.

 

The battery performance isn’t based on the age of the battery. It’s based on the number of charge/discharge cycles. I believe the batteries are rated for 80% of their life at 300 cycles, so most people shouldn’t be seeing such a huge reduction in life after a year, even with the new update. Even at 80%, and the reduced capacity with the update, battery life should be over 4.5 hours with a full charge.

 

https://www.thegearpage.net/board/index.php?threads/line-6-g10-release-date.1692051/page-15#post-22175031

 

This is is why I keep saying people should open up a support ticket if they’re seeing extremely reduced capacity with the update.

 

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