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G10 Recall Firmware & Battery Life

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For reference, I have been using the G10 for more than 2 years,

And it has been a few weeks since I bought and used the new G10s at a local shop.

I loved the simplicity and ease of use of this product. :)

 

However, after the firmware update (Both for the Relay g10s Receiver and Transmitter according to the guidelines of Line6), 

I found that the battery life was apparently reduced.

Only one indicator remains on my G10s receiver before I use it for less than 2 hours from the full battery state - 3 indicator in receiver & solid green transmitter LED.

 

This doesn't seem to be the only case for me.

I found several people complaining of the same symptoms here in Forum, Facebook Page, and TGP.

If you look at a few support tickets or answers, Line6 may says, "You have a problem with your battery and need to replace it."

I would like to hear a clear explanation from Line6, but I guess it will be difficult.

 

  • There is no notice in Recall Page that the usage time will change after Update.
    However, Line6 has already changed the description of "8 hours" to "6 hours" on the product page and manual (Partially).
    (Honestly, I wish I could use it for 6 hours ...)
    -> Existing users obviously made purchases based on advertisements and specs, but there are no notices, rewards, or countermeasures.
     
  •  If you report this problem, Line6 will probably tell you to create a Support Ticket, and you will be asked to replace the unit because there is a problem with the battery.
    -> I wonder if the G10T that Line6 will resell is an improved hardware. Maybe that's why Line6 is driving replacements, otherwise people who buy new products will complain a lot.

 
Do you guys have any problems with battery life after firmware update?
I can't believe that my unit (Used for a few weeks) suddenly broken after firmware update.

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Yes, the firmware completely destroyed the battery life on both my G10. One, the older, went from average 6 hours, to barely 2 hours of life. The other one does last 3 hours max. After this, it’s all a mess of nonsense red/green blinking while charging..

 

As for the heat, never had a problem. I upgraded because I got scared by the warning message they spammed everywhere.

 

I cant believe they did a such awful move without properly warning customers.

 

Anyway, who’s paying for the battery replacements? 

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Yes. The same thing happened to me. It’s worked great and after the firmware update yesterday I get no reception and one bar on the charge. 

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Yes. The same thing happened to me. It’s worked great and after the firmware update yesterday I get no reception and one bar on the charge. 

 

DF6E4FA2-F9FD-4E2A-BF51-76FC502F9637.jpeg

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I have a Spider V mk II 120 and a Relay G10 with a Loading stand (not updated) - since update the Spider Amp does not load the Relay, it blinks green or red sometimes first green then red. When I load it on the old stand, everything works as ever. I loads quickly and stays green. Before the update the Amp worked as well. I have 2 G10 and I too NEVER had heat problems.

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It's working now.  I forgot to update the Transmitter firmware as well.  Did that.  Now it's good to go. My bad. 

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Mine is still not working, firmware uptodate 1.05.

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8 hours ago, recoder said:

I have a Spider V mk II 120 and a Relay G10 with a Loading stand (not updated) - since update the Spider Amp does not load the Relay, it blinks green or red sometimes first green then red. When I load it on the old stand, everything works as ever. I loads quickly and stays green. Before the update the Amp worked as well. I have 2 G10 and I too NEVER had heat problems.

 

Are you re-syncing the transmitter with the amp?

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I do not knot how exactly to "re-sync", but the Spider Amp is recognizing the Relay and there is pictogram on the home screen, showing one "brick" (out of 3?).

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1 hour ago, recoder said:

I do not knot how exactly to "re-sync", but the Spider Amp is recognizing the Relay and there is pictogram on the home screen, showing one "brick" (out of 3?).

 

You have to plug the transmitter into the Spider's input for 15 seconds or so the transmitter can be set to the correct channel.

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I tried it again. When charging with Spider, it goes in couple of hours (2-3h) up to 2 bricks, then it discharges  again, on the next day it was again down to one brick. I took it out of the amp and plugged it in the old G10 stand and  the relay was charged (green) in under an hour.

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