delacloche Posted February 21, 2023 Share Posted February 21, 2023 I'm experiencing a problem in connecting with Helix edit. Before the update I was able to double click on Helix edit after having booted up my Helix Floor and the connection was established within seconds. Now I just get a black screen telling me there is no device connected. I have tried the compatability tester and sometimes this will restore connection but the fix is not permanent. The other thing I have noticed is that there is now a noticeable delay in changing parameters within Helix Edit which I hadn't noticed before. Can anyone come with a permanent fix for these problems? 1 Quote Link to comment Share on other sites More sharing options...
silverhead Posted February 21, 2023 Share Posted February 21, 2023 Might be a driver issue if you’re on Windows. Try reinstalling HX Edit and choose to install all components. 1 Quote Link to comment Share on other sites More sharing options...
rwandering Posted February 22, 2023 Share Posted February 22, 2023 I am definitely not having this problem. Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted February 22, 2023 Share Posted February 22, 2023 I use 3.52 daily with HXEdit and I have no connection issues and no slowdowns and it's been that way since the release date. I think something is messed up in your installation. Quote Link to comment Share on other sites More sharing options...
craiganderton Posted February 22, 2023 Share Posted February 22, 2023 On 2/21/2023 at 3:34 PM, silverhead said: Might be a driver issue if you’re on Windows. Try reinstalling HX Edit and choose to install all components. Uninstalling before reinstalling might also help. Quote Link to comment Share on other sites More sharing options...
PerS Posted February 22, 2023 Share Posted February 22, 2023 And unplug usb-cable and reboot before uninstalling to prevent anything to be locked up. Also as pointed out, keep all default alternative in the installation wizard/just click ok. Presume you are a Window user. If not, I heard there could be a risk on Mac that the old version does not uninstall and then giving problems. I'm not a Mac user so someone with that knowledge correct me and instruct how to uninstall the "shadow" installation ;-). /Per Quote Link to comment Share on other sites More sharing options...
HRicher Posted March 6, 2023 Share Posted March 6, 2023 On 2/21/2023 at 3:17 PM, delacloche said: I'm experiencing a problem in connecting with Helix edit. Before the update I was able to double click on Helix edit after having booted up my Helix Floor and the connection was established within seconds. Now I just get a black screen telling me there is no device connected. I have tried the compatability tester and sometimes this will restore connection but the fix is not permanent. The other thing I have noticed is that there is now a noticeable delay in changing parameters within Helix Edit which I hadn't noticed before. Can anyone come with a permanent fix for these problems? Mine is doing he same thing but my operating system is MAC Ventura. After exhausting many hours I believe I found the issue, Check on your windows machine if the helix driver is disabled. Quote Link to comment Share on other sites More sharing options...
MIlesinstruments Posted March 7, 2023 Share Posted March 7, 2023 I definitely have this problem. I'm using Macbook Air, running Catalina OS with Intel processor. Had no problems with connecting when newly purchased and updated to rev 3. No problem at all... I recently updated to Helix edit and HX floor 3.5. Now, 3.5 has all of the updated features and works well without connecting to a laptop. Connection to the laptop is very intermittent, however. Also, it may connect and I while in an editing situation, and the HX will disconnect, then HX Edit cannot find the Floor unit. I have tried 3 different USB cables and convinced its not these, or the USB socket on the laptop. Help! Thanks for any help you can offer. Quote Link to comment Share on other sites More sharing options...
MayPRS Posted March 9, 2023 Share Posted March 9, 2023 I use a Windows laptop and never had any problem (with HX Effects or Helix LT) connecting to HX Edit 3.52... flawless connection is seconds. Maybe a Mac OS X driver/compatibilty issue? Quote Link to comment Share on other sites More sharing options...
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