Snapshots are not saving in Helix Native.

[dimon365]

Я столкнулся с проблемой, из-за которой я не могу назначить нужные параметры снимку в Helix Native.

Я включаю нужные мне эффекты для Snapshot 1 , затем переключаюсь на Snapshot 2 и настраиваю параметры там. Однако, когда я переключаюсь обратно на Snapshot 1 , настройки не сохраняются. То же самое происходит и со Snapshot 2.

Я обыскал весь интернет и ничего не нашел. Есть ли какие-нибудь советы, как это исправить?
 

 

[silverhead]

On 4/2/2025 at 5:43 AM, dimon365 said:

..

I've searched the entire internet and found nothing. Any advice on how to fix this?

The internet is a big place. The manual is much smaller. Have you read the section on Snapshots, specifically pg38 where it talks about assigning parameters to the Snapshot controller?

[rd2rk]

I see it saving between snapshots, but unless you SAVE TO LIBRARY before leaving the preset, it loses the settings.

SAVE TO LIBRARY is accessed using that little ... icon next to the Preset Name in the top menu bar.

There might be a shortcut, but I use Native so infrequently that I don't know all of the shortcuts.

[dimon365]

4/2/2025 в 14:22 silverhead сказал(а):

Интернет — это большое место. Руководство гораздо меньше. Вы читали раздел о снимках, в частности стр. 38, где говорится о назначении параметров контроллеру снимка?

Yeah, I’ve read everything I could find, but nothing helped.

[dimon365]

On 02.04.2025 at 19:23, rd2rk said:

Я вижу, что он сохраняет настройки между снимками, но если вы не СОХРАНИТЕ В БИБЛИОТЕКЕ перед выходом из предустановки, настройки будут потеряны.

Для доступа к функции СОХРАНИТЬ В БИБЛИОТЕКЕ используйте маленький значок ... рядом с именем предустановки в верхней строке меню.

Возможно, есть какие-то сокращения, но я так редко пользуюсь Native, что не знаю всех сокращений.

 

I tried saving, but that didn’t help either.

 

[rd2rk]

I'm thinking there's a communications problem here.

Describe, IN DETAIL, EXACTLY what you are doing, step by step.

Please, also provide your computer type, OS and Native version.

Some problems pop up here over and over. This is a new one on me!

[dimon365]

On 4/3/2025 at 5:45 PM, rd2rk said:

I'm thinking there's a communications problem here.

Describe, IN DETAIL, EXACTLY what you are doing, step by step.

Please, also provide your computer type, OS and Native version.

Some problems pop up here over and over. This is a new one on me!

 

First, I open Ableton Live 11, then I launch Helix Native. On the preset I need, I try to assign snapshots: I turn on the pedals I want for Snapshot 1, then I switch to Snapshot 2 and turn on different pedals. But when I go back to Snapshot 1, the changes aren’t saved — and the same thing happens with Snapshot 2.

PC
Windows 10 Pro
Helix Native 3.15

[datacommando]

On 4/5/2025 at 11:51 AM, dimon365 said:

 

First, I open Ableton Live 11, then I launch Helix Native. On the preset I need, I try to assign snapshots: I turn on the pedals I want for Snapshot 1, then I switch to Snapshot 2 and turn on different pedals. But when I go back to Snapshot 1, the changes aren’t saved — and the same thing happens with Snapshot 2.

PC
Windows 10 Pro
Helix Native 3.15

 

Hi,

 

I don't understand why you are having this issue because, I have just gone through the same routine as you described, only on a Mac running Logic ProX and everything is working as it should.

 

Also, what I don't comprehend is why you are still working with Helix Native 3.15, when the latest version is 3.82.

 

I would suggest that you update to the current version of the software and try again.

 

Hope this helps makes sense.

[rd2rk]

On 4/5/2025 at 4:51 AM, dimon365 said:

 

First, I open Ableton Live 11, then I launch Helix Native. On the preset I need, I try to assign snapshots: I turn on the pedals I want for Snapshot 1, then I switch to Snapshot 2 and turn on different pedals. But when I go back to Snapshot 1, the changes aren’t saved — and the same thing happens with Snapshot 2.

PC
Windows 10 Pro
Helix Native 3.15

 

In my first reply I described how to SAVE the preset.

You did not mention that step.

After you update to the latest version of NATIVE, try it.

 

On 4/2/2025 at 10:23 AM, rd2rk said:

I see it saving between snapshots, but unless you SAVE TO LIBRARY before leaving the preset, it loses the settings.

SAVE TO LIBRARY is accessed using that little ... icon next to the Preset Name in the top menu bar.

 

[dimon365]

On 4/6/2025 at 2:56 AM, rd2rk said:

 

In my first reply I described how to SAVE the preset.

You did not mention that step.

After you update to the latest version of NATIVE, try it.

 

 

"So, I updated Helix to version 3.82, tried again as you suggested — saving to the library and doing all the necessary steps — but it still didn't work."

[theElevators]

On 4/7/2025 at 7:49 AM, dimon365 said:

"So, I updated Helix to version 3.82, tried again as you suggested — saving to the library and doing all the necessary steps — but it still didn't work."

Димон, сними видео, что именно ты делаешь--залей на Ютуб, и сюда ссылку поставь.  Так иногда проще чем на пальцах объяснять. 

[dimon365]

On 4/7/2025 at 3:08 PM, theElevators said:

Димон, сними видео, что именно ты делаешь--залей на Ютуб, и сюда ссылку поставь.  Так иногда проще чем на пальцах объяснять. 

 

 

[datacommando]

On 4/7/2025 at 1:46 PM, dimon365 said:

 

 

 

 Hi again,

 

Well, I have only just spotted that all your presets have the "Yellow Pick" icon beside them. Usually people don't ask why the Snapshots are not saving, but more likely why are all those yellow icons there?

 

It usually indicates that it is a preset bought from the Line 6 Marketplace, and therefore it has to be tied to the line 6 account that purchased it, in order to use it. 

 

Having said that - the preset you're editing doesn't have that icon, BUT all those other Presets look like the Factory Default Setlist. This leads me to think that there is an issue with your installation of Helix Native. See the linked post for a solution.

MAKE SURE YOU HAVE A SAFETY BACKUP OF EVERYTHING FIRST!

 

Hope this helps/makes sense.

[theElevators]

I got it.  Make sure the blocks in question have "snapshot bypass" enabled.  Right click on your block(s), and enable this:

 

 

 

Otherwise, you turn things on, and it applies to the preset. 

 

Надеюсь это решит твои проблемы!  рок-н-ролл!

[dimon365]

On 4/8/2025 at 2:32 AM, theElevators said:

I got it.  Make sure the blocks in question have "snapshot bypass" enabled.  Right click on your block(s), and enable this:

 

 

 

Otherwise, you turn things on, and it applies to the preset. 

 

Надеюсь это решит твои проблемы!  рок-н-ролл!

 

Yes, it's enabled, but it's still not working.

[JasonSpiteri]

I may have an answer. I was having the same problem: when i was switching snapshot, the blocks do not turn on/off appropriately, it was as if helix native was ignoring the snapshot change. The issue for me was that the "Snapshot Index" parameter was mapped to a macro knob. To fix it, I changed the snapshot from the assigned macro instead of the snapshot dropdown menu within helix native. Hope this helps