phil_m Posted February 14, 2017 Share Posted February 14, 2017 In response to a Helix hardware warranty claim I heard back from Will in Line 6 support... On 02/06/2017, Will states, "We have located this bug and will have a fix for this as soon as we can. It probably won't be on the recently announced 2.20 firmware update, but likely the next one." Line 6 denied the warranty claim based on this. The reply seemed suspect given if it were a firmware bug all Helix users would be experiencing S/PDIF dropouts... To clarify, I followed up asking, "So to repeat back â€” this is a known firmware issue that affects all Line 6 Helix units?" Today, Will replied, "Yes, it is not hardware related, but a bug in the firmware that we will have a fix for soon." Glad it seems to have gotten sorted. I imagine that the number of users actually using the S/PDIF connection is relatively low. I've never used it on mine. So even though it's a bug that affects all units, the vast majority of users probably would never notice it because they haven't used the connection. Quote Link to comment Share on other sites More sharing options...
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