chuskey Posted November 5, 2016 Share Posted November 5, 2016 So I just got a new laptop with Windows 10, had previously been on 8.1. I plugged up the Helix after installing the Helix application, driver, and updater. It gave an error that the driver was not signed, therefore Windows didn't trust it. I uinstalled/resintalled the software, but still getting that error. Device manager see's the Helix,but has the exclamation icon over it. When I try to update the driver manually it says the current driver is the correct one. I don't really have the time to troubleshoot at the moment as I have to learn some music for tomorrow morning. I was wondering if anyone had run into this and had a quick solution. If not I'm sure I can get it working tomorrow, but thought I'd shortcut it and ask here first. Thanks! Quote Link to comment Share on other sites More sharing options...
spikey Posted November 6, 2016 Share Posted November 6, 2016 Unplug the USB cable from Helix, and uninstall and then reinstall the drivers again, but reboot after the software install and before you plug the Helix USB cable back in. Sometimes Windoze has to be babied in a certain order to work.... Hope that helps. Quote Link to comment Share on other sites More sharing options...
chuskey Posted November 6, 2016 Author Share Posted November 6, 2016 Thanks for the feedback! I think I did all those steps, can't remember if I rebooted or not. I had tt get to some tunes I needed to learn. I'll try this again tomorrow. Quote Link to comment Share on other sites More sharing options...
chuskey Posted November 6, 2016 Author Share Posted November 6, 2016 I rebooted Windows to disable driver signature enforcement and everything worked fine. Once I rebooted back into regular mode it quit working again. So it's an issue with Windows 10 rejecting the driver. I opened a support ticket with Line 6. Has anyone else had this happen? Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted November 6, 2016 Share Posted November 6, 2016 Chuskey, please do post back updates with what you discover and any resolution. Quote Link to comment Share on other sites More sharing options...
chuskey Posted November 7, 2016 Author Share Posted November 7, 2016 After some Google searching and some help from the FB group I used solution 2 in this link to get around the issue for now. http://www.drivethelife.com/windows-10/driver-signature-issue-on-windows-10-anniversary.html Apparently Line 6 knows about this issue and is working on a solution. Quote Link to comment Share on other sites More sharing options...
trolley Posted November 7, 2016 Share Posted November 7, 2016 Hmmm, I run Windoze 10 & I never had any issues. Apart from getting the update installed - but that was a me issue :lol: Quote Link to comment Share on other sites More sharing options...
chuskey Posted November 7, 2016 Author Share Posted November 7, 2016 Hmmm, I run Windoze 10 & I never had any issues. Apart from getting the update installed - but that was a me issue :lol: From what I've read it has to do with the latest build, the anniversary edition. Even if you've patched an older version it doesn't do this. My laptop is a fresh build from Lenovo, so lucky me got the build that doesn't play nice with the drivers :) Quote Link to comment Share on other sites More sharing options...
duncann Posted November 7, 2016 Share Posted November 7, 2016 I've never encountered this problem with the non-upgraded anniversary version. However, I do have secure boot disabled. https://blogs.msdn.microsoft.com/windows_hardware_certification/2016/07/26/driver-signing-changes-in-windows-10-version-1607/ Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 7, 2016 Share Posted November 7, 2016 The superior method for Line6 going forward would seem to be to get the driver certified with Windows rather than having users disabling certificate checking. I would think this would be cheaper and easier than supporting people with update issues. Certainly it would be a friendlier approach to the user. I believe it is pretty much as simple as getting a Symantec certificate (or other approved trusted certificate provider) for the Line6 driver. I sympathize with Line6 becauseI know Microsoft makes it a pain, and makes it more expensive by generating revenue for companies like Symantec but Microsoft is also trying to make your computer more secure and prevent hackers from spoofing drivers. I don't understand why Line6 continues to have certificate issues on not only driver installs to the new Win 10 Anniversary edition but even for downloads of the firmware in previous firmware versions. Wouldn't it be better to just jump through the hoops for proper certification? Quote Link to comment Share on other sites More sharing options...
spikey Posted November 7, 2016 Share Posted November 7, 2016 The process may be expensive, and money is the bottom line mostly for business owners. And they are alone. The driver issue will be fixed just fine without the extra expense I'm thinking. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 7, 2016 Share Posted November 7, 2016 The process may be expensive, and money is the bottom line mostly for business owners. And they are alone. The driver issue will be fixed just fine without the extra expense I'm thinking. I hear you on the expense thing although I don't think it is excessive and it does provide a measure of security. Making sure you always download the driver directly from Line6 should be relatively secure unless you type in the wrong URL and somebody spoofs the site. I don't believe this issue will be 'fixed' without a certificate. People will simply continue to work around it using the link in Chuskey's post above to disable driver certificate checking. http://line6.com/support/topic/23736-windows-10-issue/?p=181048 Quote Link to comment Share on other sites More sharing options...
spikey Posted November 7, 2016 Share Posted November 7, 2016 I should have said (was in the Doctors office in a hurry) that they are "NOT" alone in getting that driver certified with "Herr" Windows. Reminds me of "Let me see your papers. We have ways of making you "Certified"..." Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 8, 2016 Share Posted November 8, 2016 ... Reminds me of "Let me see your papers. We have ways of making you "Certified"..." LOL. Cheech & Chong quote? :D Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.