antonio_nogueira Posted October 17, 2018 Share Posted October 17, 2018 Just got the HX Stomp today and there are no factory presets, how do I get the factory presets, is there a reset? Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 17, 2018 Share Posted October 17, 2018 Hold down all three footswitches while powering up. That will do a factory reset. The factory presets should show up then. Quote Link to comment Share on other sites More sharing options...
RikJ Posted October 17, 2018 Share Posted October 17, 2018 I had the same issue even after performing the factory reset so then I powered off and back on holding the 2 left foot switches and it rebuilt all the presets. 3 Quote Link to comment Share on other sites More sharing options...
arislaf Posted October 17, 2018 Share Posted October 17, 2018 Can someone share the presets please? Quote Link to comment Share on other sites More sharing options...
antonio_nogueira Posted October 17, 2018 Author Share Posted October 17, 2018 Holding down the Right 2 foot footswitches worked, and reloaded the factory default patches. Thanks arislaf and all......... Thumbs UP 1 Quote Link to comment Share on other sites More sharing options...
MLJGTR Posted October 23, 2018 Share Posted October 23, 2018 I did both of these, and it seems to work. But, my one question: is this all there is to completely restoring the unit to factory shape? does a guy need to rerun the version update as well? I have a lot of conflicting things happen to this thing (HX FX), and get no answers from support. I get blocks on the unit where the button and scribble strip are, that go from having an effect assigned and showing in them to all the sudden being blank, and I don't know what i did to lose it. It drives me nuts. I have to go back an re-add something in that space an then save it to fix it. Then of course there are the FX that come in with there assigned numbers being one that i already assigned to something else, so if i don't catch that the whole thing starts over again. I love the tones and flexibility, but the factory instructions and support are lacking seriously. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 23, 2018 Share Posted October 23, 2018 8 hours ago, MLJGTR said: I did both of these, and it seems to work. But, my one question: is this all there is to completely restoring the unit to factory shape? does a guy need to rerun the version update as well? I have a lot of conflicting things happen to this thing (HX FX), and get no answers from support. I get blocks on the unit where the button and scribble strip are, that go from having an effect assigned and showing in them to all the sudden being blank, and I don't know what i did to lose it. It drives me nuts. I have to go back an re-add something in that space an then save it to fix it. Then of course there are the FX that come in with there assigned numbers being one that i already assigned to something else, so if i don't catch that the whole thing starts over again. I love the tones and flexibility, but the factory instructions and support are lacking seriously. Hi MLJGTR, The Factory reset procedure will usually be all you need to do to clear any bugs from your HXFX, unless you have a serious hardware failure, which are pretty rare events. You could re-flash the firmware into the unit as there is nothing to lose by doing that. Also, sorry to hear that you don’t seem to be getting the answers you want from Line 6 support, they are general very good. Much as I don’t like to say this, but most of what you are describing could well be down to “user error”, through unfamiliarity with a new box of tricks. It may seem obvious, but the Owner Manual is well worth taking the time to study. Line 6 no longer produce a printed copy, although the Adobe Acrobat pdf version is available to download here: https://line6.com/data/6/0a020a3d3f4a5a6a1897ecdf6/application/pdf/HX Effects 2.50 Owners Manual - English .pdf Furthermore in the bottom right hand side of this page there is a large black dot containing a question mark within a white circle. If you click on it, it opens to reveal a “quick help centre” and there is a section for video tutorials about HX Effects which you may find useful. Hope this helps. Quote Link to comment Share on other sites More sharing options...
MLJGTR Posted October 23, 2018 Share Posted October 23, 2018 8 hours ago, datacommando said: Hi MLJGTR, The Factory reset procedure will usually be all you need to do to clear any bugs from your HXFX, unless you have a serious hardware failure, which are pretty rare events. You could re-flash the firmware into the unit as there is nothing to lose by doing that. Also, sorry to hear that you don’t seem to be getting the answers you want from Line 6 support, they are general very good. Much as I don’t like to say this, but most of what you are describing could well be down to “user error”, through unfamiliarity with a new box of tricks. It may seem obvious, but the Owner Manual is well worth taking the time to study. Line 6 no longer produce a printed copy, although the Adobe Acrobat pdf version is available to download here: https://line6.com/data/6/0a020a3d3f4a5a6a1897ecdf6/application/pdf/HX Effects 2.50 Owners Manual - English .pdf Furthermore in the bottom right hand side of this page there is a large black dot containing a question mark within a white circle. If you click on it, it opens to reveal a “quick help centre” and there is a section for video tutorials about HX Effects which you may find useful. Hope this helps. Hi Datacommando, I'm not above recognizing it could be user error, that's why I am asking the question on the forum, maybe someone else has been there done that. I have the manuals. I have read them, the specific things I mentioned are not addressed in them, there is a lot of info to be learned, but not what I need. It is a complex unit to program, especially if you want to use it in an effects loop, or in my case a stereo loop. I believe you're right that there is nothing wrong with the unit, it's just that this seems to be a mystery error, one that makes no sense until you finally figure it out, then you got it. Thank you for taking the time to respond. I will continue to pursue the problems one by one until I have figured it out. MLJ Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted October 23, 2018 Share Posted October 23, 2018 Call Line 6 Technical support if you are having issues you can't figure out, and you aren't finding the help you are looking for on the forum. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 24, 2018 Share Posted October 24, 2018 5 hours ago, MLJGTR said: Hi Datacommando, I'm not above recognizing it could be user error, that's why I am asking the question on the forum, maybe someone else has been there done that. I have the manuals. I have read them, the specific things I mentioned are not addressed in them, there is a lot of info to be learned, but not what I need. It is a complex unit to program, especially if you want to use it in an effects loop, or in my case a stereo loop. I believe you're right that there is nothing wrong with the unit, it's just that this seems to be a mystery error, one that makes no sense until you finally figure it out, then you got it. Thank you for taking the time to respond. I will continue to pursue the problems one by one until I have figured it out. MLJ Hi again MLJ, I hope that my response to your post didn’t come across as me being glib, but, in the case of a new user, I would generally regard the manual and videos would be the usual places to start figuring out the fault. It appears obvious that you are beyond those simple quick fix options and it it very annoying for you. I have to admit that I don’t own the HX Effects, although many of the solutions are common because the base operating platform is the same throughout the Helix family of products. The particular issues you describe are not ones that I’m familiar with or have come across in other posts. The only thing that I can suggest at this point is to raise a ticket with Customer Support, or as noted by “jbuhajla” in the post above, give them a call. Failing that, the thing which will really get things moving is to post your problem in the Helix section on The Gear Page or the Facebook group (https://www.facebook.com/groups/line6helixusergroup/) and mark it for the attention of Frank Ritchotte. Frank is the man, if he cannot arrange to fix it - no one can. Line 6 employees don’t usually hang out on this forum. Good luck, and sorry I couldn’t help out with this one - hope you get it resolved quickly. Quote Link to comment Share on other sites More sharing options...
MLJGTR Posted October 24, 2018 Share Posted October 24, 2018 Hi Datacommando, No worries. But Thanks for your advice. I have many years in tech. Was an IT systems specialist for many years. I have to learn a lot of this by trial and error, but am glad to report I have a ticket into line6 and have made some progress as well. I will get there. I realize now that every patch will take some kind of modification to work for me. The simple hook up method is not what I will need, and the complicated 7cable method is only mentioned, and shown in a photo. Thanks for the advice. I will seek out Frank Richotte, and hope he is as willing to help me as his reputation that proceeds him indicates. Take care. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 24, 2018 Share Posted October 24, 2018 21 hours ago, MLJGTR said: Hi Datacommando, No worries. But Thanks for your advice. I have many years in tech. Was an IT systems specialist for many years. I have to learn a lot of this by trial and error, but am glad to report I have a ticket into line6 and have made some progress as well. I will get there. I realize now that every patch will take some kind of modification to work for me. The simple hook up method is not what I will need, and the complicated 7cable method is only mentioned, and shown in a photo. Thanks for the advice. I will seek out Frank Richotte, and hope he is as willing to help me as his reputation that proceeds him indicates. Take care. Hi once again MLJ, You mention having little, or no information available about routing using the 7CM. I stumbled over a couple of threads you may have already seen, but if not check them out and maybe they will be helpful. O.K. This first one does say 4CM but it does reference set up for 7 cable. Or this one which features a screen shot of 7 cable routing in HX Edit (from forum user “VirtualGuitars”) which seems relatively easy enough to follow. https://line6.com/support/topic/34431-hx-effects-signal-chain-7-cable-method/ Hope this helps. Quote Link to comment Share on other sites More sharing options...
danwoods Posted July 5, 2020 Share Posted July 5, 2020 On 10/17/2018 at 4:40 AM, phil_m said: Hold down all three footswitches while powering up. That will do a factory reset. The factory presets should show up then. Danger!! I followed this procedure with my HX Stomp and it ERASED all presets. Now each one just says "NewPreset" and its blank :-( Is there an export of factory presets anywhere that I can import to restore it? Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 6, 2020 Share Posted July 6, 2020 20 hours ago, danwoods said: Danger!! I followed this procedure with my HX Stomp and it ERASED all presets. Now each one just says "NewPreset" and its blank :-( Is there an export of factory presets anywhere that I can import to restore it? If you did the factory reset and the factory presets didn’t reload automatically, you should re-flash your unit. Just run Line 6 Updater and send the 2.92 firmware to your unit again. Quote Link to comment Share on other sites More sharing options...
tomcantwellmail Posted June 28, 2021 Share Posted June 28, 2021 I just bought the HX Stomp XL. It has no factory presets. I did the hold down 1 + 2 and that didn't work. I did the hold down 2 + 3 and that didn't work. I downloaded the Line 6 updater and connected via USB. Firmware update. Didn't work. I went to Global settings and did a Factory Restore. Didn't work. I registered a Support Ticket. 3 days to wait. Instead of waiting three days I'll be returning this piece of junk to the store. Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 28, 2021 Share Posted June 28, 2021 2 hours ago, tomcantwellmail said: I just bought the HX Stomp XL. It has no factory presets. I did the hold down 1 + 2 and that didn't work. I did the hold down 2 + 3 and that didn't work. I downloaded the Line 6 updater and connected via USB. Firmware update. Didn't work. I went to Global settings and did a Factory Restore. Didn't work. I registered a Support Ticket. 3 days to wait. Instead of waiting three days I'll be returning this piece of junk to the store. It’s not just holding down the footswitches. You have to hold down the footswitches while powering up. And on the Stomp XL, the factory reset procedure is holding down footswitches C&D while powering up. Quote Link to comment Share on other sites More sharing options...
datacommando Posted June 29, 2021 Share Posted June 29, 2021 11 hours ago, tomcantwellmail said: I'll be returning this piece of junk to the store. Amazing, first, and possibly last post. Then, when you take it back to the store and they prove that there is nothing wrong with the unit, you will have embarrassed yourself in public for a second time. Astonishing attitude, from someone not requesting assistance, but blustering about doing the wrong thing and blaming the Stomp XL. Absolute genius. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted June 29, 2021 Share Posted June 29, 2021 16 hours ago, tomcantwellmail said: I just bought the HX Stomp XL. It has no factory presets. I did the hold down 1 + 2 and that didn't work. I did the hold down 2 + 3 and that didn't work. I downloaded the Line 6 updater and connected via USB. Firmware update. Didn't work. I went to Global settings and did a Factory Restore. Didn't work. I registered a Support Ticket. 3 days to wait. Instead of waiting three days I'll be returning this piece of junk to the store. Harrumph! Feel better? God save me, I do love the "I don't know what I'm doing, so I'll blame the gear" diatribes. Bon voyáge! ;) 1 Quote Link to comment Share on other sites More sharing options...
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