Spider V Remote no internet access detected

[cmonid 4]

Hi

Spider V Remote 2.00 does not detect my internet connection (look at the screenshot). I have this problem with windows 7 and windows 8.1
Has anyone ever encountered this problem? Would you have a solution to this problem?
Spider V Remote works well on Mac OSX and Windows 10

 

 

 

 

 

 

 

 

 

 

 

 

 

233/5000

 

 

 

 

 

 

 

[kingplank 0]

I have the same problem with a Dell laptop. Contacted support, but offered no working solution.

 

On my second laptop, a HP, there is internet access to My Yones, but will not axxess to Cloud.

Any syggestions?

[phil_m 4,543]

I think there is an issue with the Line 6 servers right now. I imagine it should get cleared up shortly.

[cmonid 4]

I do not think it's a server problem. This is a software problem that does not detect my network configuration on windows 7 and windows 8.1
Spider V Remote works correctly on Mac OS X, Windows 10 and iPad (iOS)
I opened a trouble ticket with the support Line 6, but their answer is that the problem comes from my computer and not the software because I am the only one to have reported this malfunction

[daughsyn 1]

I have the exact same problem on my HP laptop, running Windows 8.1. But the Cloud and My Tones work fine on my Android version.

Currently just using my phone to get preview and get new tones, but I'd much prefer the PC version to flash tones directly to the amp.

[paul32 1]

Same issue here running on Windows 7. Someone post if they have solution?

 

Updated Windows fully and tried reinstalling the remote. Still no luck.

[paul32 1]

Just a follow up. I took the time, and just updated to Windows 10, and everything works great now. 

[hyq1122 0]

on my two computers, they have the  same problems

[stevedodd 1]

Same problem here, Dell laptop, windows 7, fibre internet connection but Spider remote wont connect, works with my Helix HX, my Boss Katana, my Fractal Audio stuff.

This is a Line 6 issue and it needs sorting, pull your finger out Line 6 and resolve this issue!!!!!

[czhr10 2]

Did you check your Fire Wall log file, to see if this software needs an extra port to be open ?

[Oswald1966 0]

Having the same issue on my Dell w/ Windows 7. Just downloaded the Spider Remote this morning and was disappointed to see that it wasn't working. Going to try Windows Update, if that doesn't work will upgrade to 10 and let you know what worked

[Hodge01 0]

I have same problem with windows 7. My work laptop with windows 10 works fine.

[Mister-BRL 1]

Any update on this? A fix maybe?

[d1cdpfw7h 1]

I have the same problem dell laptop running win 8.1.  Tried spider 1.03 and 2.00 cannot connect to internet with 2.00 version.

[emble1 1]

Yes same problem here!

[arosselli 0]

Same problem too, unable to connect with Internet on a HP Notebook with Windows7.  Some solution?

[jagtec55 0]

I have the same problem on my HP 8.1 windows machine. My Tones will work on my android phone and on a new tablet I bought a few weeks ago. Does Line 6 still not have any suggestions besides updating to Windows 10 ?

[unclejebjones 0]

I didn't see a solution and had the same problem. I found that dns.google was being blocked by OpenDNS due to adware/proxy anonymizer category I block on my home network. What this tells me is the app may be running afoul of users that have finer security controls.

 

If you have issues getting to dns.google via a browser, the app likely is running into problems as well. Hope this helps somebody.

 

Not sure why the Spider Remote app needs to go to dns.google but I suspect it is just to validate an "up" Internet connectivity. A bit pointless in my opinion if it can break the app for perfectly healthy Internet connections!

Uncle Jeb

Edited June 28, 2020 by unclejebjones
More clarity

[bruce9432 0]

Same thing here, HP Envy lap top. Basically, you dont get to use this today. Next day connected.

[Bergcph 0]

i hawe win 7 and the install worked 1st time no problems 

[jinxjinxsen 0]

Did a fresh install on Windows 8.1 and I get the same error. Analyzing my outgoing network data points to a failing TLS handshake with the IP address 8.8.8.8 (dns.google). Somehow the Remote App uses a connection to this service to determine if an internet connection is available. As this handshakes fails, the Remote app shows the "no internet access detected" error message. 

 

Please advise! 

 

Android App is working fine (Samsung Galaxy S7)