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utk49

How to get in contact with Line 6 technical support?

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Hi!

 

I've tried to get in contact with the tech guys. But I fail to create a "Support Ticket". It simply doesn't work.

 

Please help...

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Nothing happens when I type a question in the first box. (You need to complete four steps before you can send them a question).

 

(I live in Sweden, trying to avoid calling)

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Thank you very much.

 

Actually, the first thing I did after creating my account was registering my amp. Now I've tried once more to register it, but this time it doesn't work - Error 525.

Maybe the system discovers that it is already registered?

 

Then why can't I create a support ticket??? Still nothing happens when I type anything in the first box.

 

(This is a very odd company, seems that there is no way to contact them unless you register a product. But if the registration doesn't work - where to get help?)

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I searched the site some more and found that my amp actually was NOT registered. (Obviously I did something wrong the first time).

So I went back to the product registering page. This time I typed purchase date: 06/12/2014 (instead of 06122014). This time it worked and I received a email confirming my registration.

 

Still I can't create a support ticket. Maybe I have to wait some time before it works...

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Tried once more to ccreate a support ticket. To no avail

 

If anybody here reads this - can you please ask them to contact me through my email???

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I've already asked them to check on you... probably won't get the message until monday.

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Many thanks, TheRealZap!

 

Just 2 minutes ago it struck me: was there any "filtering" enabled in my IE9 web browser ? (this filtering has caused problems on other websites). So I clicked the little symbol in the address box and turned off the filtering.

 

Voilá - it worked!!!!

 

Problem solved and I'm happy now!

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