utk49 Posted June 12, 2014 Share Posted June 12, 2014 Hi! I've tried to get in contact with the tech guys. But I fail to create a "Support Ticket". It simply doesn't work. Please help... Quote Link to comment Share on other sites More sharing options...
Triryche Posted June 12, 2014 Share Posted June 12, 2014 What part doesn't work? You could give them a call. Quote Link to comment Share on other sites More sharing options...
utk49 Posted June 12, 2014 Author Share Posted June 12, 2014 Nothing happens when I type a question in the first box. (You need to complete four steps before you can send them a question). (I live in Sweden, trying to avoid calling) Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted June 12, 2014 Share Posted June 12, 2014 http://line6.com/support/tickets/add.html doesn't matter what you type in the box.. just type something and the bottom of the list will have an open ticket button.... keep in mind you have to have your product registered first.... Quote Link to comment Share on other sites More sharing options...
utk49 Posted June 13, 2014 Author Share Posted June 13, 2014 Thank you very much. Actually, the first thing I did after creating my account was registering my amp. Now I've tried once more to register it, but this time it doesn't work - Error 525. Maybe the system discovers that it is already registered? Then why can't I create a support ticket??? Still nothing happens when I type anything in the first box. (This is a very odd company, seems that there is no way to contact them unless you register a product. But if the registration doesn't work - where to get help?) Quote Link to comment Share on other sites More sharing options...
utk49 Posted June 13, 2014 Author Share Posted June 13, 2014 I searched the site some more and found that my amp actually was NOT registered. (Obviously I did something wrong the first time). So I went back to the product registering page. This time I typed purchase date: 06/12/2014 (instead of 06122014). This time it worked and I received a email confirming my registration. Still I can't create a support ticket. Maybe I have to wait some time before it works... Quote Link to comment Share on other sites More sharing options...
utk49 Posted June 14, 2014 Author Share Posted June 14, 2014 Tried once more to ccreate a support ticket. To no avail If anybody here reads this - can you please ask them to contact me through my email??? Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted June 14, 2014 Share Posted June 14, 2014 I've already asked them to check on you... probably won't get the message until monday. Quote Link to comment Share on other sites More sharing options...
utk49 Posted June 14, 2014 Author Share Posted June 14, 2014 Many thanks, TheRealZap! Just 2 minutes ago it struck me: was there any "filtering" enabled in my IE9 web browser ? (this filtering has caused problems on other websites). So I clicked the little symbol in the address box and turned off the filtering. Voilá - it worked!!!! Problem solved and I'm happy now! Quote Link to comment Share on other sites More sharing options...
millerstomp Posted December 19, 2019 Share Posted December 19, 2019 i wanted to get support because the helix native software i bought is always crashing. support tickets are not working. also i registered my hardware and created a profile but support tickets are not working. no email address to write to found. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 19, 2019 Share Posted December 19, 2019 Helix queries,... I'll move this to the correct topic heading. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted December 19, 2019 Share Posted December 19, 2019 14 hours ago, millerstomp said: i wanted to get support because the helix native software i bought is always crashing. support tickets are not working. also i registered my hardware and created a profile but support tickets are not working. no email address to write to found. U.S. PHONE SUPPORT (818) 575-3600, Option 2 Quote Link to comment Share on other sites More sharing options...
phil_m Posted February 14, 2020 Share Posted February 14, 2020 46 minutes ago, Ibemuntu said: Why. This doesn't make any since at all. Line 6 is some real bs. I feel like i have been cheated out of my money. Stop creating updates. We good. Now I don't have my tool that I worked hard to pay for. I have no way to contact you. The number provide is to a dang guitar shop. Do not buy line 6. Do not buy it at all. Now I have a $1500 block of metal in my home! I am too upset. I know you don't care, but I am truly hurt and disappointed. The best way to contact Line 6 is with a support ticket: https://line6.com/support/tickets/add.html You can try calling their main number, but you may have to wait awhile to get through. What exactly is the issue your having? 1 Quote Link to comment Share on other sites More sharing options...
Ibemuntu Posted February 15, 2020 Share Posted February 15, 2020 I must apologize to Line 6. I finally got through. Line 6 does need to dedicate a number and message for line six customers only. When we call with contrite hearts, the last thing we want to hear a guy saying "Howdy! Welcome to Bob's Guitar Imperium!". I have the answer to the problem. If you are updating your Helix to the latest firmware. Be sure to check the .exe one made for your computer. When it stops half way through, it's because you don't have the Helix Edit properly installed on your pc. I got in touch with Line 6. The guy had great advice, he could have been involved. I was truly overjoyed for his help. He was kind of nonchalant and cold. My problem was solved, and he did his job. He also was very patient. Y'all need to simplify instructions as well. It was so easy to do, but the instructions look like a research paper. Give clear directions w/example pics. Too much info given at once. You guy are too smart, y'all need one regular guy to proof read. Mess up a unit due to directions, y'all troubleshoot the rewrite from there. Lol. Thanks line 6. 1 Quote Link to comment Share on other sites More sharing options...
Ibemuntu Posted February 15, 2020 Share Posted February 15, 2020 Thanks Phil_m for checking on me. I got in touch with them. Had to navigate the automated system, but I got through. Thanks again. Quote Link to comment Share on other sites More sharing options...
imitacjaskajowki Posted October 27, 2021 Share Posted October 27, 2021 Hello. if I bought a helix floor, Line6 gives me the full version of Helix Native? I didn't get it with the product purchase, unfortunately. regards Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 27, 2021 Share Posted October 27, 2021 12 hours ago, imitacjaskajowki said: Hello. if I bought a helix floor, Line6 gives me the full version of Helix Native? I didn't get it with the product purchase, unfortunately. regards Well, first off, Native doesn’t usually come for free with the Helix, but there have been some promotions where that’s the case. So if you bought your Helix with that promotion, then, yes, you can get it for free. There’s no physical product associated with Native, though. You just download the program from the Line 6 site. You would first need to register your Helix. I’m not exactly sure how the free Native promotions work. I imagine they give you a code or something. Quote Link to comment Share on other sites More sharing options...
ivanpodgo Posted November 17, 2023 Share Posted November 17, 2023 Hello, my name is Ivan Garcia, I have had problems lately with my pod go pedal, the screen freezes and does not let me update, I have tried several ways to restart it manually by leaving several buttons pressed at the same time but I have not achieved anything Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.