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Audio In Windows 8 Randomly Stops Working With Ux2

windows 8 win8 ux2 audio restart

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#1 rewhasdimples

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Posted 26 April 2013 - 02:21 AM

I don't normally post to forums, but after experiencing issues with my UX2 with Windows 8 I found in the archived forums many other people were having the same problem (as recently as last month) with similar hardware.  I was experiencing random audio dropouts  on my PC.   The audio would stop completely throughout all applications.   The only way I could find to get it back was to restart my PC.  I know it is not a hardware issue as I have a dual boot PC which runs both Windows 7 and windows 8.  The UX2 always has always performed perfectly on Windows 7.

 

Here is the solution which appears to have fixed the issue on my PC.   I was experiencing the problem multiple times daily since installing windows 8, but haven't had it reoccur since I found this setting about a week ago.   I've been pulling my hair out for months and was right on the edge of uninstalling Windows 8, but now it seems to be working great.  I'm hoping this post can help others enjoy their line6 devices again.

The solution:
1. open power options.
2. click "change plan settings" for the plan you are currently using
3. Click "change advanced power settings"
4. Under USB settings -->USB selective suspend setting --> setting, change to disabled
(I have noticed the setting has changed itself back, but the problem hasn't reoccurred so maybe there's a bug in windows 8 in the power options.  Maybe if yours is disabled by default, you could try enabling it)

Sorry to make this post so long, but since the forums have been archived I couldn't reply directly in the thread where the problem was first mentioned.  I hope this is a permanent solution and helps everyone.   If it does maybe someone could shout me a copy of Podfarm2.5 Platinum...just kidding :P
 


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#2 BigChas52

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Posted 29 April 2013 - 05:30 PM

I had the same issue until I changed that setting.  Thanks for the post.  I'm sure lots of others have that problem as well.


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#3 residual-self

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Posted 30 April 2013 - 11:32 AM

Hi!

 

I came across this forum because I have exactly the same problem.

I have changed the power options, as described in your post, but this does not seem to work for me.

 

I have sound for about 10-20 minutes after I start up my PC, then it suddenly dies and doesn't seem to get back until I restart again.

One thing I have noticed is that if I play a youtube video while the sound dies youtube also pauses the video.

 

I never had this problem with Windows 7, only with Windows 8.

If anyone has a any other suggestions on how to deal with this problem it'd be greatly appreciated!


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#4 Triryche

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Posted 30 April 2013 - 11:41 AM

If you run the Monkey to you have green ticks for everything?


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#5 residual-self

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Posted 30 April 2013 - 01:35 PM

Hi! :)

Yeh, the monkey is all green!
monkey_zps2d9fd89e.jpg

My Podstudio UX2 is connected to my computer by USB. From my Phones exit (on the UX2) I run an audio cable to the AUX IN connection on my speakers.

sound1_zps41ae3163.jpg
(It's in Dutch, but I'm sure you get the idea...)
As you can see SPEAKERS LINE 6 UX2 is set as my standard.

I also just noticed that when the sound dies Itunes also doesn't play songs anymore. I hit the play button and the counter just stays stuck at 0:00.

Also, sound seems to die much sooner now. I got about 5 seconds of sound before the audio just dies...
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#6 Triryche

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Posted 01 May 2013 - 04:13 AM

I would try all available USB ports and see if there is any difference.


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#7 residual-self

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Posted 01 May 2013 - 04:46 AM

Hi Triryche,

Thanx for the help!! :)

I have alsp tried that.
Popped out all USB devices (except keyboard and mouse ofc) and tried the UX2 in several different USB ports.
I have 4 onboard USB ports, 4 in my mousepad and 4 extra through the use of a PCI card.

In all cases the sound dies :(

I feel a re-install of Windows 7 coming up... <_<
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#8 TheRealZap

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Posted 01 May 2013 - 04:49 AM

I'd get slim drivers: https://www.slimware...slimdrivers.php

and run that to make sure you have the latest drivers...

I suspect that windows 8 defaults to lower performance drivers just to be more compatible....

slim drivers will find usb and chipset drivers that you didn't even know existed.

it's worked for me and others a few times... doesn't work for everyone, everytime as ultimately there has to be better drivers to install better drivers.


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#9 Triryche

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Posted 01 May 2013 - 06:23 AM

+1 to Zap.

Also double check those power settings.

 

Here's a USB Troubleshooting guide.

 

http://line6.com/support/docs/DOC-4282

 

And if you still have issues you can open a ticket.

 

http://line6.com/sup...ickets/add.html


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#10 residual-self

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Posted 01 May 2013 - 10:19 AM

Hallelujah! You are my own personal Jesus Christ! :P

 

Right now, I am enjoying at least 45 minutes of uninterrupted music!

Even after plugging in the ol' Epiphone and booting up PodFarm 2.5 Windows gave me no troubles at all.

 

I do not know if the answer was the Slimware or the USB guide, but somehow it worked like a charm!

 

Thank you so much! :D

 

Now I'll go and find out how to give you guys some kudos/rep/creds and finally enjoy my UX2!


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#11 residual-self

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Posted 01 May 2013 - 10:37 AM

Nevermind... sound just died...  <_<

Ahh.. at least it was a sweet 30 minutes....

 

Seriously considering a rollback to Windows 7!


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#12 rewhasdimples

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Posted 03 May 2013 - 01:56 AM

hi residual-self,

 

You could try running system file checker to check for any corruptions before you try the change to the power settings.  I did this a couple of days before changing my settings as described above and it found some errors, but the sound problem still existed, so I can't really say the system file errors where related to my problem.

 

Just in case you don't know what I'm talking about....I've never had an issue using it, but it might be a good idea to back up your computer first.

 

  • from Search type "cmd.exe" in apps
  • right click on the cmd.exe icon, click on "run as administrator" located at the bottom of the screen. 
  • type "sfc /verifyonly" if you just want to see if there are any errors without making any changes (you can skip this step if you want)
  • type "sfc /scannow" command to repair the damaged files.

 

After that I would restart your PC and then try my change to the power settings again, and if that doesn't help go through the usb troubleshooting guide from step 1 again.

 

Also if the sound always stops while using the internet, it could possibly be a problem with the flash plugin with your browser...i found quite a few other forums where users where describing this problem while watching youtube clips.  If this is the problem I think your sound would die only while or shortly after browsing the internet.  I couldn't see it applying in my situation as my sound died at anytime.


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#13 salado

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Posted 11 May 2013 - 06:54 AM

it seems this issue isn't just with line6 ux2 but many other audio interfaces

 

http://answers.micro...92511#LastReply

 

http://www.sevenforu...tml#post2394416

 

its hard to tell what's causing it driver, usb, power issue, ect.
 

hopefully this will work: thanks "Just Startin'"
The solution:
1. open power options.
2. click "change plan settings" for the plan you are currently using
3. Click "change advanced power settings"
4. Under USB settings -->USB selective suspend setting --> setting, change to disabled

 


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#14 slammer88

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Posted 24 May 2013 - 08:43 AM

After some tests, i've found the reason of my problem. I'm using AMD and whenever i activate Cool'n'Quiet function, which drops the cpu voltage and speed while not in use, this sound problem happens. I've disabled that last week, and not a single sound drop has ever happened. 

Note that, "USB selective suspend setting" was disabled in Balanced Power Setting, in which i had drop-outs, and enabled in High Performance, with which i've never experienced drop-out's! 


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#15 vito26

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Posted 03 July 2013 - 08:58 AM

Still no driver update in July ..

 

I think i will go back to windows seven ;(

 

And no answer from the support, i opened a ticket. 


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#16 Ruben2

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Posted 04 July 2013 - 01:22 AM

same here with KB37... I have already many many months an open ticket with line 6 but no solution yet.. except they suspect it's due to my hardware which is wrong as I had no problems with the exact same hardware on xp and windows 7.

Some of the things I tried:

- disabled USB selective suspend setting

- slim drivers

- disabled all other USB devices using the USBDeview tool

"sfc /scannow

- I even bought a new USB pci express card

- something I did not see anywhere on these forums: http://withinwindows...freezing-issues

- bios: set fixed parameters for cpu (so no dynamic settings)

unfortunately nothings helps for me, but maybe these steps can help other people...


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#17 Klopskopf27

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Posted 23 July 2013 - 08:02 AM

Same here....sound drops out since i use win7 and 8 .....with XP i had no problems. and only a restart help -_-


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#18 bruitmonkey

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Posted 26 July 2013 - 03:25 AM

I have the same issue with Windows 8 Pro x64.

I have tried every single solution mentioned it this thread, but nothing seems to work for me.

When the sound drops I'm not even able to restart the PC from Windows - when I press Restart, Windows hangs on the Restarting and rotating circle screen!

Only pressing the reset button on my PC helps.

 

Line 6, you have to find a fix for this, because I think the UX 2 driver is causing these problems..

 

So, now I'm back to Windows 7 till they'll fix it!


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#19 mistrbigg

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Posted 06 August 2013 - 06:04 PM

i actually dont think this is line 6.. i had the EXACT same issues and i found a solution for myself so i figured i would chime in, maybe it wont work for everyone or it wont apply to you, but what i found was that the ux2 HATES usb 3.0 ports.  sometimes, if in a 3.0 port (which is SUPPOSED to be backward compatible with 2.0), it will work great, sometimes it works for a half hour then dies, sometimes it doesnt even show up at all..the SECOND i put it in a 2.0 port...ALL my issues went away.

 

what im hoping is that some or all of you have been plugging it in to a 3.0 port...just switch it to a 2.0 and you should be golden :)..hope it helps


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#20 bruitmonkey

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Posted 10 August 2013 - 11:07 PM

i actually dont think this is line 6.. i had the EXACT same issues and i found a solution for myself so i figured i would chime in, maybe it wont work for everyone or it wont apply to you, but what i found was that the ux2 HATES usb 3.0 ports.  sometimes, if in a 3.0 port (which is SUPPOSED to be backward compatible with 2.0), it will work great, sometimes it works for a half hour then dies, sometimes it doesnt even show up at all..the SECOND i put it in a 2.0 port...ALL my issues went away.

 

what im hoping is that some or all of you have been plugging it in to a 3.0 port...just switch it to a 2.0 and you should be golden :)..hope it helps

 

No, I've been using the UX2 only with USB 2.0 ports from the start!


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