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Connect your Helix to your Mac via usb. Check the Audio configuration of your Mac to make sure that it’s using the Helix as its audio device; this should happen automatically but check to make sure. At this point you should hear both your guitar and the tutorial through your wired headphones. Use the Mac and/or Helix volume controls to balance the levels. Voila. There is no wireless headphone capability in Helix. You will need to use a wireless adapter for that. Once you get this working you can proceed to starting to learn how to use Helix itself. To start, check the Video tutorials available underneath the Support link at the top of this page. Start with the most basic, of course. Reading the manual is also a good idea.

I'm running into more and more programs, like web browsers, that require macOS 11 (Big Sur) or higher. That was the first macOS to support ARM processors, so the implication is that if you're a Mac user and not running Apple Slicon, Apple wants you to buy a new computer. And since there's such a push to force encourage people to buy a new computer, there's not much incentive for companies to update older software for an ever-diminishing user base. Do I like that? No, nor do I like that Apple promised FireWire devices could always work with Thunderbolt adapters. But if the OS doesn't support FireWire, it doesn't matter if the hardware does. With music industry companies like Line 6, if Apple or Microsoft sneezes, Line 6 catches a cold. Remember all those emails from companies a few months back, urging users not to update yet to the latest macOS because the companies needed to test and patch their plugins? It happens a lot, and that's time not spent on developing new products, providing support, or giving their employees raises. Just sayin.' /rant

Not sure about where you are, but where I live I can pickup a used Windows 10 laptop for dirt cheap and could be used for a lot more than just HX edit.... moving forward you may find you will need it more and more. Even then... Microsoft moves the goal posts even further on Oct 14th 2025 when they drop support for Windows 10. NOTE: I'm not suggesting you move your stable studio setup to a cheap windows 10 laptop... I'm suggesting you use it for the things your old machine isn't allow to do anymore.

What sometimes also used to work to make apps run on older unsupported MacOS, was to edit the LSMinimumSystemVersion key in *.app/Contents/Info.plist But this rarely works these days, even with all possible Apple Paranoid Security Shields™ down. It definitely didn't work for HX Edit v3.82.

Thank you fflbrgst for keeping coming back to help. I have checked the Mac settings (they're pretty basic) You can only choose what input and output so I'm sure I have that right. DO I have to have the UX2 still plugged in even though I use the Scarlett?

Just nudging this post to see if anyone has any ideas. Drew

The mixer settings seem to be fine.

Hi fflbrgst Thanks for the quick reply. I did select 4i4 for the input and output (in preferences which is where I believe its done) But still no sound. The LED lights up on the Gain for the 4i4 so I know signal is getting to that Is there a step I'm missing?

Hi, I had a look and it seems to stop at v2.8, but Helix Help always seems to be current. https://helixhelp.com/models?categoryId=0 Hope this helps/makes sense.

Yes you can use it with another interface as long as the UX2 is also connected and is seen by Pod Farm 2.