Leaderboard

Back up all of your presets. Perform a complete Factory Reset. Restore your presets. If that doesn't fix it, reinstall the Firmware. Restore your presets. If that doesn't fix it, contact support.

I don’t think you’re missing anything. Helix Native is the same DSP algorithms as Helix devices, ported to a Windows/Mac OS. That’s why Helix owners qualify for a discount. They’ve already paid for the DSP. There is no such plug-in for Helix Stadium, at least not yet. If a new plugin with the same algorithms as Stadium is ever released I expect Stadium owners will get a discount.

My gut feeling is lower the pickups. The description sounds like 'Stratitus'. Get the guitar set up properly.

I have sent Helix for a repair of an LED light. It was returned to me within 2 weeks. But I did have to escalate it due to other reasons. If the Helix is 2 weeks old, then it's a problem, and you should return in for a refund. Otherwise, if everything is structurally sound, then all is needed is lithium grease and tightening a few screws. I've greased my pedal 5 years ago and not a peep to this day. All it takes is taking the back off, and adding a generous amount of grease. I didn't have to disassemble anything, but I did have to tighten the screws of the "claw" that attaches to the actual pedal mechanism. On my Helix, those screws were loose, so the pedal started getting crooked, and was scraping against the side and also was getting loosened from that. Some people say lithium grease is bad for plastic.. in my case no issues.