pressing fs#4+5 while startup brings UI Test page...??

[rudomat]

1. after installing fw1.10, the helix updater says to restart holding fs #4+5 to restore global presets or sthg like that...

when i try this (pressing those two switches a little longer), it opens an UI (and some other) Test-options...it doesn´t restore anything...

 

when i don´t press them so long, it doesn´t do anything than powering up...

 

2. when i first got this UI Test page, i didn´t know what to do, so i pressed a knob, which opened this test page and after pressing once again, it changed the colour and text of some of the lines...i then shut the unit down...is it possible, i did something bad...? ;-)

 

3. will importing an older bundle overwrite the new factory presets as well...?

 

thanks!

[mikisb]

Hi,

 

1. "my" udater told me to press switches 5+6 (not 4+5)  during reboot and did the reset without any problems.

2. Sorry, no idea

3. Depends on where you import the older bundles ;) In the Helix software, you can choose the setlist where you want to import to, so if you choose 1 or 2, the factory presets will be overwritten for shure.

[JLondon]

My updater didn't tell me to do anything concerning the boot process.  But the Line 6 website download instructions clearly and carefully state to press 4+5 (not 5+6) for the purpose of restoring global default settings.  When doing so I repeatedly got the same result as the original post although I didn't go further with the "test" procedure.  Don't have any idea what it all meant.  What I did do is restore global defaults manually per global menu 'after' machine was on.  Everything seems to be working fine for me and I didn't lose all my presets as the instructions also said I would.  I do find it a little shocking that Line 6 is testing a Beta while not even being able to get their install instructions right.

[phil_m]

Where are you seeing instructions that say hold FS 4 and 5? The instructions in the release notes clearly say 5 and 6.

[mikisb]

sorry i'm not abolutly sure what the helix display told my. But i'm sure that i have the information (5+6) from here: http://line6.com/support/topic/19444-helix-application-v110-now-includes-full-editor/ (6.)

[JLondon]

Where are you seeing instructions that say hold FS 4 and 5? The instructions in the release notes clearly say 5 and 6.

I'm looking at the Line 6 download page in another tab as I type this.   This is also the content of the emails I received.  See instruction number "6".

copy/paste:

Application v1.10 Public Beta Release Notes

Helix Application 1.10 is a public beta that includes new features, fixes, stability improvements, and optimizations.

IMPORTANT! READ BEFORE INSTALLING ANY NEW SOFTWARE!

1. Shut down all Line 6 software as well as any software that streams audio, including, but not limited to: iTunes, Spotify, DAWs, etc.

2. Use your CURRENT EXISTING Helix application to back up all of your presets and IRs. If you're running Helix FW 1.06 or 1.06.5, your current Helix application version should be 1.04.

3. Quit the CURRENT EXISTING Helix application and download and install the NEW Helix application (1.10.0), available here: http://line6.com/software/This also installs the newest version of Line 6 Updater (1.08).

4. If you're using Helix Rack with Helix Control, turn off Helix Control.

5. Using the new Line 6 Updater (1.08), update Helix (or Helix Rack) to the newest firmware (1.10.0). If you're using Helix Rack with Helix Control, after Helix Rack has been updated, connect and power on Helix Control, and it will update automatically.

6. Reset Helix's global settings by holding footswitches 4 and 5 (top row) while booting. For Helix Rack, press and hold knobs 2 and 3 under the big LCD while booting.

7. Using the new Helix application (1.10.0), restore all user presets and IRs.

[phil_m]

I'm looking at the Line 6 download page in another tab as I type this.   This is also the content of the emails I received.  See instruction number "6".

copy/paste:

Application v1.10 Public Beta Release Notes

Helix Application 1.10 is a public beta that includes new features, fixes, stability improvements, and optimizations.

IMPORTANT! READ BEFORE INSTALLING ANY NEW SOFTWARE!

1. Shut down all Line 6 software as well as any software that streams audio, including, but not limited to: iTunes, Spotify, DAWs, etc.

2. Use your CURRENT EXISTING Helix application to back up all of your presets and IRs. If you're running Helix FW 1.06 or 1.06.5, your current Helix application version should be 1.04.

3. Quit the CURRENT EXISTING Helix application and download and install the NEW Helix application (1.10.0), available here: http://line6.com/software/This also installs the newest version of Line 6 Updater (1.08).

4. If you're using Helix Rack with Helix Control, turn off Helix Control.

5. Using the new Line 6 Updater (1.08), update Helix (or Helix Rack) to the newest firmware (1.10.0). If you're using Helix Rack with Helix Control, after Helix Rack has been updated, connect and power on Helix Control, and it will update automatically.

6. Reset Helix's global settings by holding footswitches 4 and 5 (top row) while booting. For Helix Rack, press and hold knobs 2 and 3 under the big LCD while booting.

7. Using the new Helix application (1.10.0), restore all user presets and IRs.

 

OK, I was looking at the release notes for the firmware. They say 5 and 6, and that is the correct procedure.

[duncann]

I noticed the 4 & 5 thing when they first released the new firmware. It was a mistake and they've since fixed it.

 

That test mode is something you can use to test all the buttons, encoders, switches, pedals, etc. on Helix.

 

There's also some other weird test/diagnostic/debug? mode if you hold switch 1 while powering on. Not sure what it all does but brings up a blue striped screen with a moving white block on it. The encoders can change things, some having to do with fx loops, outputs, and pedals, and displays values in the scribble strips depending on what the encoders are set at. Just something fun to mess around with in a moment of boredom.

[JLondon]

I noticed the 4 & 5 thing when they first released the new firmware. It was a mistake and they've since fixed it.

NOPE!  Still says 4 & 5 like it always has.  Just looked. 

[duncann]

NOPE!  Still says 4 & 5 like it always has.  Just looked. 

 

You're right! I don't know where I got the idea that they fixed it. I'm almost certain I read it somewhere, but now I can't remember. I hate when that happens.

[phil_m]

You're right! I don't know where I got the idea that they fixed it. I'm almost certain I read it somewhere, but now I can't remember. I hate when that happens.

 

On the release notes for the firmware, the correct procedure is listed. For the editor, it's still showing up as incorrect, though.

[Digital_Igloo]

Shhhhh! [hold FS2 while booting]

[spikey]

Did it say.... Your mission Rudomat, should you decide to accept it,... As always, should you or any of your I.M. Force be caught or killed, the Secretary will disavow any knowledge of your actions. This tape/disc will self-destruct in five seconds. Good luck, Rudo.

 

?

 

 

:D

[HonestOpinion]

OK, I was looking at the release notes for the firmware. They say 5 and 6, and that is the correct procedure.

So do we need to do the 4&5 reset per the beta editor's instructions and the 5&6 per the firmware's instructions or is the 5&6 reset the only one required? Additionally, I downloaded the beta on the first day and I could swear I remember it saying to use 7&8 as I remember text to the effect of "the two buttons on the far left bottom row" (possible I am confusing this with an earlier firmware version).

[HonestOpinion]

Hi,

 

1. "my" udater told me to press switches 5+6 (not 4+5)  during reboot and did the reset without any problems.

2. Sorry, no idea

3. Depends on where you import the older bundles ;) In the Helix software, you can choose the setlist where you want to import to, so if you choose 1 or 2, the factory presets will be overwritten for shure.

 

 

I'm looking at the Line 6 download page in another tab as I type this.   This is also the content of the emails I received.  See instruction number "6".

copy/paste:

Application v1.10 Public Beta Release Notes

Helix Application 1.10 is a public beta that includes new features, fixes, stability improvements, and optimizations.

IMPORTANT! READ BEFORE INSTALLING ANY NEW SOFTWARE!

1. Shut down all Line 6 software as well as any software that streams audio, including, but not limited to: iTunes, Spotify, DAWs, etc.

2. Use your CURRENT EXISTING Helix application to back up all of your presets and IRs. If you're running Helix FW 1.06 or 1.06.5, your current Helix application version should be 1.04.

3. Quit the CURRENT EXISTING Helix application and download and install the NEW Helix application (1.10.0), available here: http://line6.com/software/This also installs the newest version of Line 6 Updater (1.08).

4. If you're using Helix Rack with Helix Control, turn off Helix Control.

5. Using the new Line 6 Updater (1.08), update Helix (or Helix Rack) to the newest firmware (1.10.0). If you're using Helix Rack with Helix Control, after Helix Rack has been updated, connect and power on Helix Control, and it will update automatically.

6. Reset Helix's global settings by holding footswitches 4 and 5 (top row) while booting. For Helix Rack, press and hold knobs 2 and 3 under the big LCD while booting.

7. Using the new Helix application (1.10.0), restore all user presets and IRs.

 

 

On the release notes for the firmware, the correct procedure is listed. For the editor, it's still showing up as incorrect, though.

 

Line6 seems to be aware of this issue in the disparity between the instructions between the firmware and the editor for this update. Why haven't they corrected the instructions in the firmware/editor notes or even posted the corrected instructions?  I wonder sometimes if Helix code is outsourced because issues like certificate warnings in the updates, conflicting instructions, and even insignificant small bug fixes seem to take either a long time or sometimes never get addressed. This seems like the kind of stuff that could quickly be corrected in house. I would think somebody would have jumped on this by now, a quick change to the text, recompile, and upload to the repository. Not a huge deal but I don't understand why it has not been corrected?

[HonestOpinion]

I'm looking at the Line 6 download page in another tab as I type this.   This is also the content of the emails I received.  See instruction number "6".

copy/paste:

Application v1.10 Public Beta Release Notes

Helix Application 1.10 is a public beta that includes new features, fixes, stability improvements, and optimizations.

IMPORTANT! READ BEFORE INSTALLING ANY NEW SOFTWARE!

1. Shut down all Line 6 software as well as any software that streams audio, including, but not limited to: iTunes, Spotify, DAWs, etc.

2. Use your CURRENT EXISTING Helix application to back up all of your presets and IRs. If you're running Helix FW 1.06 or 1.06.5, your current Helix application version should be 1.04.

3. Quit the CURRENT EXISTING Helix application and download and install the NEW Helix application (1.10.0), available here: http://line6.com/software/This also installs the newest version of Line 6 Updater (1.08).

4. If you're using Helix Rack with Helix Control, turn off Helix Control.

5. Using the new Line 6 Updater (1.08), update Helix (or Helix Rack) to the newest firmware (1.10.0). If you're using Helix Rack with Helix Control, after Helix Rack has been updated, connect and power on Helix Control, and it will update automatically.

6. Reset Helix's global settings by holding footswitches 4 and 5 (top row) while booting. For Helix Rack, press and hold knobs 2 and 3 under the big LCD while booting.

7. Using the new Helix application (1.10.0), restore all user presets and IRs.

 

 

OK, I was looking at the release notes for the firmware. They say 5 and 6, and that is the correct procedure.

 

 

So do we need to do the 4&5 reset per the beta editor's instructions and the 5&6 per the firmware's instructions or is the 5&6 reset the only one required? Additionally, I downloaded the beta on the first day and I could swear I remember it saying to use 7&8 as I remember text to the effect of "the two buttons on the far left bottom row" (possible I am confusing this with an earlier firmware version).

 

So, I ran the upgrade again as a sanity check and sure enough, the page that comes up after you run the 1.10 firmware update shows 7&8 as being the reset procedure. That makes for three different and potentially conflicting sets of instructions on how to do the reset after upgrading.  The instructions for the Beta Helix app, the firmware notes in the download page, and the firmware notes in the actual firmware when you run the Updater are all at odds with each other.  Should we run all three of these footswitch reset  combinations, should we run the "optional" factory preset combination or just the other two combinations in the firmware instructions and the editor instructions? What is the proper way to proceed kind sirs? Line6 can you please add some clarity here.

 

I posted the text from the 1.10 firmware instructions below, this is what you see when you run the Updater.

 

Firmware Update Completed Successfully

 

Your Helix will now restart automatically.

 

During this restart, your Helix will automatically rebuild your presets for optimized use with the new firmware. This may take some time.

 

The preset rebuilding step will only occur after a firmware update; subsequent power ups shoud take around 22 seconds.

 

Loading the Newest Factory Presets (Optional):

 

IMPORTANT! Loading the factory presets will completely overwrite all existing presets and setlists! Back up your presets before proceeding!

 

1. Turn off Helix.

 

2. While holding footswitches 7 and 8 (two left-most switches on the bottom row), turn on Helix. Wait for the message "Will restore stock Presets and Setlists..." to appear and let go.

[mileskb]

Line6 seems to be aware of this issue in the disparity between the instructions between the firmware and the editor for this update. Why haven't they corrected the instructions in the firmware/editor notes or even posted the corrected instructions?  I wonder sometimes if Helix code is outsourced because issues like certificate warnings in the updates, conflicting instructions, and even insignificant small bug fixes seem to take either a long time or sometimes never get addressed. This seems like the kind of stuff that could quickly be corrected in house. I would think somebody would have jumped on this by now, a quick change to the text, recompile, and upload to the repository. Not a huge deal but I don't understand why it has not been corrected?

 

Just you know you're not along, I'm pretty disappointed with their online presence with the exception of this Forum.  Picture the "new-to-Line6" person (me) that goes looking for an update...  they have all this nomenclature and version numbers that until you figure out there's an app, there's and updater, there's firmware, and there's a command center.... and then there's the Line6 Monkey that keeps your Line 6 gear up-to-date with the latest drivers and software updates that seems to have NOTHING to do with Helix but it's on every page...  and lets not forget the License manager...  and and and and...   and of course they all have their own version numbers too...

 

I recently tried to find the difference between the US and nonUS Variax guitars and a price for the US...   finally asked in the forum.  

 

IdeaScale is great for placing an idea... but it's a bear to search and the feedback is cryptic to say the least.

 

But... I came here for the gear.   I'd rather them keep their pricepoints where they are rather than have to charge us another couple hundred on each unit to support a web development team.