Jump to content
ardie78

The Helix device failed to recall snapshot data properly

Recommended Posts

Anyone else getting this? Just updated to 2.81 and restored from 2.80 backup 

Share this post


Link to post
Share on other sites

Please describe exactly how the snapshots are misbehaving.

Share this post


Link to post
Share on other sites

My footswitches are stomp/snap. Whenever I open my preset, then step on a snap. The whole thing just freezes. I can't even push other buttons. But when I use the stock presets, it doesn't happen. Of course I have to turn the unit off then on again to go to the stock presets

Share this post


Link to post
Share on other sites

After it 'freezes', can you use the setlist/preset knob or the Mode button to switch presets (e.g. back to a stock preset)? This will at least prevent you from having to turn it off/on again.

Share this post


Link to post
Share on other sites

Yup I can. It doesn't happen as long as I don't press a snapshot. Reverting to 2.8 now. I can't do shows without using snapshots nowadays. 

Share this post


Link to post
Share on other sites

Yep , I’ve got this .... but only some of my presets... about 10 of them ... and nothing in common. Very weird... tried renaming snapshots etc ... no difference. I have rack with controller. Weird thing is ... the snapshot parameters do actually change but there is no feedback from the foot control . Just stays the same. If I use hx edit to switch snapshots... error message appears failed to recall snapshot parameters code -4

Share this post


Link to post
Share on other sites

Same. Just updated from 2.71 straight to 2.81. It's on about 20 of my 80 presets but maybe 15 of them were built using the same template. Going to contact support and e-mail them the original preset. I'll try some debugging on this side too.

Share this post


Link to post
Share on other sites

I’ve got 2 units running side by side .

one on 2.80 one on 2.81 ... this is definitely a 2.81 bug ... which effectively renders the unit unusable. I’m going to have to roll back my main rack to 2.8 for live work this weekend. Sigh.... ever wish you hadn’t started something. 

On a brighter note... built some superb live presets using ‘Fullerton jumped’ with heir apparent!! Really cuts through the mix . So I don’t really want to go back to 2.71 ... but it was stable 

Share this post


Link to post
Share on other sites

I'm curious, did any of the folks experiencing this issue do the global reset step to install the latest Factory and Template setlists? Did you just do an "upgrade in place" and are using the presets that were already on your device from your previous firmware? Or, did you explicitly load your presets from backup?

 

The first thing I would try here would be to get backups, run the global reset and then reload my presets and see if the problem persists. Make sure you restart the Helix after your reload from backup to allow your old presets to go through the one-time rebuild process. If the problem persists after this I would try loading my backups(hopefully you created them) from the backup of the last firmware version where they were working properly.

 

Or... this could just be a bug in 2.81 and the above won't help.

Share this post


Link to post
Share on other sites

I have the same problem on some of my presets...same message. I have set to 8 snapshots on the foot switches. The bottom 4 switches are lit up all the time and I cannot select 1 thru 4. They do change the snapshot but the rings stay lit on all 4 and the number in the top right doesn't change. When I go to the top 4 switches 5 thru 8 work correctly and only the ring selected is lit up and the number for the snapshot changes. The other thing I am noticing now is a low or high frequency dive when switching between snapshots even though there is nothing going on except turning on or off a block. Never heard this before.....

 

Share this post


Link to post
Share on other sites
On 8/10/2019 at 3:11 AM, HonestOpinion said:

I'm curious, did any of the folks experiencing this issue do the global reset step to install the latest Factory and Template setlists? Did you just do an "upgrade in place" and are using the presets that were already on your device from your previous firmware? Or, did you explicitly load your presets from backup?

 

The first thing I would try here would be to get backups, run the global reset and then reload my presets and see if the problem persists. Make sure you restart the Helix after your reload from backup to allow your old presets to go through the one-time rebuild process. If the problem persists after this I would try loading my backups(hopefully you created them) from the backup of the last firmware version where they were working properly.

 

Or... this could just be a bug in 2.81 and the above won't help.

yup. did the global reset before restoring from backup.

Share this post


Link to post
Share on other sites

I have the same problem. Neither Snapshots nor stomp mode work for any of my presets. the empty ones work just fine. Rolling back to 2.80 for the time being.

Share this post


Link to post
Share on other sites

I had the same issue. Found out that the Stereo Delay block in my preset was the problem. As soon as I removed it from my chain, all snapshots started working well. I love that delay model, but I asume it's not working well after 2.81 update.

  • Thanks 1

Share this post


Link to post
Share on other sites
On ‎8‎/‎25‎/‎2019 at 2:22 AM, robertopablo said:

I had the same issue. Found out that the Stereo Delay block in my preset was the problem. As soon as I removed it from my chain, all snapshots started working well. I love that delay model, but I asume it's not working well after 2.81 update.

Thank you Roberto Pablo,  it seems that Simple Delay (with tap tempo syncro) is the cause for this bug. In my case, the workaround was to remove it, save the preset and then insert again the Simple Delay.

 

Gracias amigo

Share this post


Link to post
Share on other sites

Same snapshot issues here. Delay is the issue and I tried several types. So I can't use compressors since they lose volume and now I cant use delays. Right now my Helix is worthless to me!!!

Share this post


Link to post
Share on other sites

Looks like when I try to use dotted 8th notes or 1/4 notes on any of the delays the problem shows up and will not switch snapshots but when I use milliseconds for the delays it works and switches snapshots. Support contacted.

Share this post


Link to post
Share on other sites

I am also getting the "The Helix device failed to recall snapshot data properly" message occasionally.  It does not always happen, and seems pretty random, but only when I am connected to Tone Studio.  The message appears as an error over the Tone Studio screen.  Nothing happens on the Helix itself - that just freezes.  I have to reboot it to correct the problem.  I It will reboot into the same preset, and I can change snapshots without any problem.  Other freezes when not connected to Tone Studio may be due to the same problem, but I obviously don't see the message.  It is not a frequent issue, but enough to demonstrate that there is an issue.

Share this post


Link to post
Share on other sites

I had the same problem, got around it by re-saving each snapshot. Sometimes I had to delete and then reapply a block.

The problem for me seemed to be the tap tempo on a tremolo.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×