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HeathDaddy

Can't launch HX Edit 2.92 in Windows 10

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Hey all,

 

Just updated to 2.92.  HX Edit isn't launching in Windows 10.

 

Checked to ensure it wasn't blocked. 

Checked all permissions.

Click, spinning circle for a half second and then disappears.

Start task manager and see that nothing is started.  

Complete uninstall/reinstall, nothing.  

Uninstalled, reinstalled 2.90 and it starts immediately.  Try to "upgrade" and still won't start.

Tried a fresh install, still won't start.

 

Checked "eventvwr" and got this error message about HX Edit:

 

image.thumb.png.c758a8c225f8d6ab5ddb4d62a3ea2571.png

 

Any ideas?

 

 

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Hi.

 

No solution here yet, but just thought I'd let you know I'm dealing with  the same problem and also on a surface pro (4), windows 10 latest update build 2004 (same error was happening on the previous build - 1908 i think).

 

I've tried all sorts of admin rights, compatability settings etc, but nothing yet. worked previously and like you 2.90 did/does work. The updater does work so I managed to update my HX stomps firmware, but can't use HX Edit now.

 

Any other surface pro users out there having a problem with this?

 

D

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Experiencing the same symptoms and issue with HX Edit crashing immediately after starting.  Tried running as Administrator as well.

 

image.png.703d56076a6103e9fea9ac898dc00079.png

 

image.png.449cd24bae9027e57c01287089bc85e5.png

 

 

image.png.145ba9c76110fad4e26c7d00a72421c8.png

 

 

image.png.a9769afa767a6e65ce8fecefba33bad7.png

 

 

 

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What Win 10 Build are you running? 

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On 7/1/2020 at 2:59 PM, HeathDaddy said:

Hey all,

 

Just updated to 2.92.  HX Edit isn't launching in Windows 10.

 

Checked to ensure it wasn't blocked. 

Checked all permissions.

Click, spinning circle for a half second and then disappears.

Start task manager and see that nothing is started.  

Complete uninstall/reinstall, nothing.  

Uninstalled, reinstalled 2.90 and it starts immediately.  Try to "upgrade" and still won't start.

Tried a fresh install, still won't start.

 

Checked "eventvwr" and got this error message about HX Edit:

 

image.thumb.png.c758a8c225f8d6ab5ddb4d62a3ea2571.png

 

Any ideas?

 

 

 

 

 

What firmware version are you on?

 

Might be unrelated but worth looking at the topic below if you haven't already and in particular Camelot_One's fix if it applies to you.

 

 

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First, make sure you right click on HX Edit and select 'Run as Administrator' to see if that fixes it.  If not you may have some inconsistencies in you underlying files so there is a process you can go through to fix that which is outlined in the following video.
 

 

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I had a similar issue with 2.92 after doing the Win 10 2004 update. I had no issues on another PC that wasn't updated. I tried running as admin, uninstalling and reinstalling 2.92. No dice. I didn't try the scannow thing, though.

 

So I uninstalled and installed 2.90. That works. I'd prefer to not be "out of sync" with my LT, but it seems to be working fine.

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Hello,

I'm a new customer. I have exactly the same issue. HX Edit 2.92 refuses to start. I tried it on two different PCs. On a third one it worked, but that's not my PC.  

 

I've read about re-ordering the disks in your system might help, but, how crazy is this?!? Come on...

I created a support ticket. 

 

I can still return the device, but that would feel like giving up.

 

Let's hope...

ehkl

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40 minutes ago, ehkl said:

Hello,

I'm a new customer. I have exactly the same issue. HX Edit 2.92 refuses to start. I tried it on two different PCs. On a third one it worked, but that's not my PC.  

 

I've read about re-ordering the disks in your system might help, but, how crazy is this?!? Come on...

I created a support ticket. 

 

Let's hope...

ehkl

 

The 'Disk 0' issue is real, and Frank Ritchotte of Line 6 personally checked & confirmed to me on the TGP forums that their software engineers are aware and it'll be fixed in the next release. For now, even though it may be annoying, fixing the disk numbering in your system is likely to be your only fix until 3.0 comes out. If there's no Disk 0 present, then it won't launch.

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2 minutes ago, qwerty42 said:

 

The 'Disk 0' issue is real, and Frank Ritchotte of Line 6 personally checked & confirmed to me on the TGP forums that their software engineers are aware and it'll be fixed in the next release. For now, even though it may be annoying, fixing the disk numbering in your system is likely to be your only fix until 3.0 comes out. If there's no Disk 0 present, then it won't launch.

Thanks for the info qwerty42, much appreciated.  Do you mean that the C: drive has to be Drive 0 for this to work?  Or whatever drive you install the software to has to be Drive 0?  I have a laptop that I can get the software working on and its Drive 0 is the C: drive.  My workstation that I cannot get the software to run on has Drive 0 as my D: drive.

 

Thanks again, appreciate you taking the time to share the info. 

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20 minutes ago, qwerty42 said:

 

The 'Disk 0' issue is real, and Frank Ritchotte of Line 6 personally checked & confirmed to me on the TGP forums that their software engineers are aware and it'll be fixed in the next release. For now, even though it may be annoying, fixing the disk numbering in your system is likely to be your only fix until 3.0 comes out. If there's no Disk 0 present, then it won't launch.

 

11 minutes ago, VanguardSAK said:

Thanks for the info qwerty42, much appreciated.  Do you mean that the C: drive has to be Drive 0 for this to work?  Or whatever drive you install the software to has to be Drive 0?  I have a laptop that I can get the software working on and its Drive 0 is the C: drive.  My workstation that I cannot get the software to run on has Drive 0 as my D: drive.

 

Thanks again, appreciate you taking the time to share the info. 

 

Wanted to repost this link I posted above as it will actually walk you step by step through how to resolve this issue if it is a "disk 0" problem. Actually a fairly painless way to resolve this. Of course there are other reasons it may not be working but this one is easy to check for. Here are the relevant parts of the fix provided by Camelot_One's excellent troubleshooting.

 

"And this is really easy to check: open a command prompt as Administrator and type the following commands:
DiskPart

List Disk

You should get a list of the drives in your system. Look on the left for the Disk number and make sure the list starts at Disk 0. It doesn't have to be the drive your OS is on, it just needs to show up as Disk 0 and show a status of Online. When my Storage Spaces drives are detected first, my drive numbers start at 1 or above, Drive 0 isn't listed at all, and HX Edit/Native won't work. I am able to consistently reproduce both the problem and the fix by shifting the bios drive detection order. I think what is happening is that the software does some sort of quick hardware detection at startup, and gets hung up if Disk 0 isn't online. (The emulated Storage Space drive will show up as a separate, higher Disk number) I suspect the same problem might occur when the first disk is part of a RAID.

So if DiskPart doesn't show a Disk 0 with a status of Online,  go into the bios and try to re-order your drives. On my ASRock Z390, I was able to do this by just disabling both SATA controllers, restarting, then turning them back on. That shifted the NVME drives to the front of the line, with the SATA storage spaces drives at the end. (Note: this is the drive detection order, NOT the boot order) You could also try changing the physical port your drives are connected to. Or if all of your drives are part of a storage space or RAID, you could try adding another drive to the mix."

 

 

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Thanks for the expanded information.  It is a bummer because my workstation where the software doesn't run does have a Drive 0 that shows "Online" in diskpart.  The instructions you reposted from Camelot_One state "It doesn't have to be the drive your OS is on, it just needs to show up as Disk 0 and show a status of Online".  Unfortunately that doesn't seem to be the case for me at least, my Disk 0 is my D: drive, so not my OS drive, and it is online, but HX Edit won't run for me.  Hopefully they will figure out the issue for those of us that aren't in the Drive 0 fix camp... 

 

If it isn't too much trouble, I may try to map my C: (OS) drive to Drive 0 and see if it helps.

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24 minutes ago, VanguardSAK said:

Do you mean that the C: drive has to be Drive 0 for this to work?  Or whatever drive you install the software to has to be Drive 0?  I have a laptop that I can get the software working on and its Drive 0 is the C: drive.  My workstation that I cannot get the software to run on has Drive 0 as my D: drive.

Hi, I'm sorry but I don't know the answer to this specific question, unfortunately. Some have reported that simply having a Disk 0 which shows up as 'online' in the disk listing is enough, without it being the drive that the OS is installed on. I haven't actually had this problem on my own systems, so I can only speak via the information that others have provided.

If the disk 0 fix doesn't work, near the end of the thread that @HonestOpinion linked, there's a different fix someone posted which might help: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=331452

Edit: quick question -- it is HX Edit you're having issues with, right? Not Helix Native? If it's the trial of Helix Native and that won't start, I've seen that issue too and that's one I can help with. It's a different fix.

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2 minutes ago, VanguardSAK said:

Thanks for the expanded information.  It is a bummer because my workstation where the software doesn't run does have a Drive 0 that shows "Online" in diskpart.  The instructions you reposted from Camelot_One state "It doesn't have to be the drive your OS is on, it just needs to show up as Disk 0 and show a status of Online".  Unfortunately that doesn't seem to be the case for me at least, my Disk 0 is my D: drive, so not my OS drive, and it is online, but HX Edit won't run for me.  Hopefully they will figure out the issue for those of us that aren't in the Drive 0 fix camp... 

 

If it isn't too much trouble, I may try to map my C: (OS) drive to Drive 0 and see if it helps.

 

Good luck with this and good on ya for running the test. At least you have eliminated one possible cause which is what troubleshooting is all about.

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On 7/1/2020 at 2:59 PM, HeathDaddy said:

Hey all,

 

Just updated to 2.92.  HX Edit isn't launching in Windows 10.

 

Checked to ensure it wasn't blocked. 

Checked all permissions.

Click, spinning circle for a half second and then disappears.

Start task manager and see that nothing is started.  

Complete uninstall/reinstall, nothing.  

Uninstalled, reinstalled 2.90 and it starts immediately.  Try to "upgrade" and still won't start.

Tried a fresh install, still won't start.

 

Checked "eventvwr" and got this error message about HX Edit:

 

image.thumb.png.c758a8c225f8d6ab5ddb4d62a3ea2571.png

 

Any ideas?

 

 

 

Btw, here is a page on how to fix the exception code you were getting in the Windows log excerpt you posted.

 

https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/

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13 hours ago, qwerty42 said:

If the disk 0 fix doesn't work, near the end of the thread that @HonestOpinion linked, there's a different fix someone posted which might help: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=331452

 

I confirmed, that I have my system disk at index 0. Furthermore my "repository" is "consistent" as well.

That is far too strange for me. I am a professional software developer and I have never experienced any software that has dependencies on the order of the disks in your system.

Having too many dependencies leads to fragility. By the way, any non-admin user out there, who got the desktop shortcut created for HX Edit? No? Me not either...

 

I will return the HX Stomp and wait for an update of HX Edit.

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9 hours ago, ehkl said:

By the way, any non-admin user out there, who got the desktop shortcut created for HX Edit? No? Me not either...

Did you somehow install the software without admin privileges?... 

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My regular user is not an admin. During setup I enter a administrator password. That is how everyone hopefully works.

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Hi @HeathDaddy and others on this thread...

 

TLDR: possible solution: take out any SD card you might have in the Surface Pro's built-in reader.

 

I've had exactly the same problem as you, same fault offset in the event log and been trying to fix. I am also on a surface pro that has worked with HX Edit fine until this upgrade

I was talking to support at Line6 who asked me to check the Disk 0 thing that has been mentioned in this thread. I had already checked that and hx edit was correctly on disk 0, but I went ahead and checked it anyway. 

 

On mine there was a second disk listed which is because I use a micro SD card in the Surface Pros built-in memory card reader. I decided to pop that out to make sure that i only had a single disk 0 and then HX Edit magically opened up! popped the card back in and HX Edit crashed on start up again before any dialog appeared.

 

I've also noted that if I take the same SD card and add it to the system through a USB card reader (on the same drive letter) it lists exactly the same in the system and in disk partition utilities but HX edit opens just fine, so there's something specific about the way that Microsoft mount the inbuilt card reader that is mucking HX edits start up code (in my case)

 

There's obviously something wrong with they way they go through the disks at start-up, maybe they were trying to fix disk 0 and they've caused something else? I don't know, but at least I can open it again! I've written back to line 6 to tell them that the SD card reader was causing it to crash and to reiterate that this was working fine before the upgrade (even with an SD card in), but hopefully any SP users out there struggling can get on with editing their presets now!

 

 

 

Dave

 

 

 

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Thank you, Dave Hart!

 

I'm running on the Surface Go 2 and temporarily popping out my SD card got HX Edit to run. I can't believe it was something so bizarre! Hopefully it will be fixed properly soon.

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On 8/13/2020 at 8:48 AM, iamdavehart said:

Hi @HeathDaddy and others on this thread...

 

TLDR: possible solution: take out any SD card you might have in the Surface Pro's built-in reader.

 

I've had exactly the same problem as you, same fault offset in the event log and been trying to fix. I am also on a surface pro that has worked with HX Edit fine until this upgrade

I was talking to support at Line6 who asked me to check the Disk 0 thing that has been mentioned in this thread. I had already checked that and hx edit was correctly on disk 0, but I went ahead and checked it anyway. 

 

On mine there was a second disk listed which is because I use a micro SD card in the Surface Pros built-in memory card reader. I decided to pop that out to make sure that i only had a single disk 0 and then HX Edit magically opened up! popped the card back in and HX Edit crashed on start up again before any dialog appeared.

 

I've also noted that if I take the same SD card and add it to the system through a USB card reader (on the same drive letter) it lists exactly the same in the system and in disk partition utilities but HX edit opens just fine, so there's something specific about the way that Microsoft mount the inbuilt card reader that is mucking HX edits start up code (in my case)

 

There's obviously something wrong with they way they go through the disks at start-up, maybe they were trying to fix disk 0 and they've caused something else? I don't know, but at least I can open it again! I've written back to line 6 to tell them that the SD card reader was causing it to crash and to reiterate that this was working fine before the upgrade (even with an SD card in), but hopefully any SP users out there struggling can get on with editing their presets now!

 

 

 

Dave

 

 

 

 

Nice job of troubleshooting! Thanks for following up with L6. Hopefully they will sort out these conflicts in the next firmware revision.

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Dave Hart,

Jeeeesus christ man - the MicroSD card was it!! I'm running an HP Spectre x360 laptop, didn't have the Drive 0 problem or any other mentioned here or anywhere, just bought Native and couldn't load it - would crash Ableton and Reaper wouldn't recognize - and through the troubleshooting process I realized I couldn't open HX Edit anymore either.... removed the damn SD card, everything worked. MAN!! So much uninstalling, reinstalling, time wasted. Thank you! 

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For me none of these "workarounds" helped. I tried several older versions of HX Edit. I installed 2.70 and it started! Then I tried 2.71 and it does NOT start! I switched between 2.70 and 2.71 several times and so I am sure, that there was something introduced with 2.71 that prevents HX Edit to start on my PC(s)!

 

I set up a Windows machine for Line 6 support and gave them access to that machine. So they can see the issue with their own eyes.

 

I also installed similar tool from Digitech and Fractal Audio. All of them start.

 

By the way, Pod Go Edit also does not start. I did not try Helix Native.

 

So let's cross fingers that my efforts help to bring some insights into this issue...

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Wow - that was scary. Exactly the same failure to start HX Edit, tried re-installing, then tried internet search and found this page....

 

Got as far as the first mention of disk 0 and realised I had the microSD card from my Zoom H1 in the card slot. Took it out and the software started immediately.

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Was having the same issues, this is really poor software design; I removed the SD card and HX Edit did load. This must be fixed by line6.

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