jcopeland1 Posted January 8, 2021 Share Posted January 8, 2021 HI all, Any update on when we will be able to update? Apple is asking me to do this to be able to sync my phone which I really need to do. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted January 8, 2021 Share Posted January 8, 2021 You're never gonna get an answer... Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted January 8, 2021 Share Posted January 8, 2021 Maybe some Big Sur users can respond here. Facebook my be the place to ask. https://www.facebook.com/groups/line6helixusergroup https://www.facebook.com/groups/line6helixusergroup/permalink/1678756205641379 https://www.facebook.com/groups/428105950706417/search/?q=big sur Quote Link to comment Share on other sites More sharing options...
amsdenj Posted January 8, 2021 Share Posted January 8, 2021 I use HX Edit with Big Sur. It works fine as long as HX Edit retains the window focus. If it looses focus, HX Edit will disconnect after about 30 seconds. But clicking reconnect gets it right back without any loss or much delay. I haven't done any exhaustive testing, but I use it a lot and that's the only issue I've seen so far. I'd be careful about disconnecting during updates. I've done it, but make sure HX Edit retains the window focus until the update is done. Not sure it would be a problem if it disconnected, but I didn't try it. Quote Link to comment Share on other sites More sharing options...
Tarekith Posted January 9, 2021 Share Posted January 9, 2021 Both HX Edit and Native are working just fine here on Big Sur. Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted January 9, 2021 Share Posted January 9, 2021 Best to get Helix up to date first then do the BS thing if you have to. Likely next update from L6 is Big Sur compatibility. Quote Link to comment Share on other sites More sharing options...
pauljcassidy Posted January 12, 2021 Share Posted January 12, 2021 On 1/8/2021 at 7:10 PM, Tarekith said: Both HX Edit and Native are working just fine here on Big Sur. Wondering which DAW you are using with Native. I can't get it to open in Logic. Perhaps it has more to do with it being an M1 chip MacBook Quote Link to comment Share on other sites More sharing options...
jcopeland1 Posted January 12, 2021 Author Share Posted January 12, 2021 Thanks all for the advice. I am going to hold off as long as I can. I just use the hex edit and garage band with headphones out of the helix most of the time using the helix lt as my audio interface. Quote Link to comment Share on other sites More sharing options...
Tarekith Posted January 12, 2021 Share Posted January 12, 2021 Ableton Live 11, the latest beta version. Quote Link to comment Share on other sites More sharing options...
klovelock Posted January 12, 2021 Share Posted January 12, 2021 If you use a Variax (and work with Workbench HD) with your Helix, then hold off, Workbench HD will NOT work with Big Sur. I use Big Sur fine with Helix Edit, but I use an older Mac for working with Workbench HD and my Variax Quote Link to comment Share on other sites More sharing options...
klovelock Posted January 12, 2021 Share Posted January 12, 2021 8 hours ago, pauljcassidy said: Wondering which DAW you are using with Native. I can't get it to open in Logic. Perhaps it has more to do with it being an M1 chip MacBook I am having no issues with Helix Native 3.01, and I am running Logic Pro on Big Sur (11.1), and I am on M1 MacBook Pro (2020) Quote Link to comment Share on other sites More sharing options...
jcopeland1 Posted January 13, 2021 Author Share Posted January 13, 2021 Thanks all for the input. I am still undecided what to do but am thinking I may update just so I can sync my phone and iPad. Quote Link to comment Share on other sites More sharing options...
miguelassaf Posted February 2, 2021 Share Posted February 2, 2021 Almost 4 months is a long time to release a working version for a core OS in the marketplace. This is not acceptable for a company that has such a good quality product. 1 Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted February 3, 2021 Share Posted February 3, 2021 9 hours ago, miguelassaf said: Almost 4 months is a long time to release a working version for a core OS in the marketplace. This is not acceptable for a company that has such a good quality product. Agreed!! Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 3, 2021 Share Posted February 3, 2021 23 hours ago, miguelassaf said: Almost 4 months is a long time to release a working version for a core OS in the marketplace. This is not acceptable for a company that has such a good quality product. 13 hours ago, Joepeggio said: Agreed!! Guys, Complaining about this in here is no good, because we are simply other Line 6 product users - not staff who would have an answer. The man who really is the person best placed to give you an answer to this dilemma posted a link to the new HX Edit 3.01 I suggest that you might have a better response by posing you questions about Big Sur to him in the link below. Good luck Quote Link to comment Share on other sites More sharing options...
miguelassaf Posted February 3, 2021 Share Posted February 3, 2021 done 1 Quote Link to comment Share on other sites More sharing options...
amsdenj Posted February 4, 2021 Share Posted February 4, 2021 I can verify that HX Edit 3.01 did not fix the Big Sur connection timeout problem. However, if HX edit retains window focus, the timeout does not occur. So with limitations, its still useful and works for me. 1 Quote Link to comment Share on other sites More sharing options...
spinner52 Posted February 4, 2021 Share Posted February 4, 2021 3 minutes ago, amsdenj said: I can verify that HX Edit 3.01 did not fix the Big Sur connection timeout problem. However, if HX edit retains window focus, the timeout does not occur. So with limitations, its still useful and works for me. I find the same, I can use it to create or change presets and other settings no problem. IF i switch focus....reconnect for me it works fine for now. Quote Link to comment Share on other sites More sharing options...
mcchuck47 Posted February 6, 2021 Share Posted February 6, 2021 I am using Big Sur only Mac Book Air HX Edi, line 6 updater works with my Helix Floor and Power Cab + Quote Link to comment Share on other sites More sharing options...
ozanoyunbozan Posted February 9, 2021 Share Posted February 9, 2021 HX Native just do not work at all with my M1 Mac. UI is really slow and it may cause Logic Pro to crash. So i have to wait for an unforeseeable future update. Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 9, 2021 Share Posted February 9, 2021 5 hours ago, ozanoyunbozan said: HX Native just do not work at all with my M1 Mac. UI is really slow and it may cause Logic Pro to crash. So i have to wait for an unforeseeable future update. “It’s coming, but not today.” quote Digital Igloo (Eric Klein), 5th February 2021 Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
ozanoyunbozan Posted February 13, 2021 Share Posted February 13, 2021 I remembered when we were waiting for 3.0 to arrive. Hope this will come up in a shorter time. Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 13, 2021 Share Posted February 13, 2021 31 minutes ago, ozanoyunbozan said: I remembered when we were waiting for 3.0 to arrive. Hope this will come up in a shorter time. I hope you have noticed how quiet it has become in here over the past couple of weeks since Frank shouted out for people to join the Beta test crew over on TGP. Quote Link to comment Share on other sites More sharing options...
wlaycook Posted February 26, 2021 Share Posted February 26, 2021 On 1/8/2021 at 5:34 PM, amsdenj said: I use HX Edit with Big Sur. It works fine as long as HX Edit retains the window focus. If it looses focus, HX Edit will disconnect after about 30 seconds. But clicking reconnect gets it right back without any loss or much delay. I haven't done any exhaustive testing, but I use it a lot and that's the only issue I've seen so far. I'd be careful about disconnecting during updates. I've done it, but make sure HX Edit retains the window focus until the update is done. Not sure it would be a problem if it disconnected, but I didn't try it. This is the only issue I have encountered. I'm actually a new Helix user, and my MacBook Pro was already running Big Sur when I got the Helix. Without realizing there were supposed compatibility issues, I tried updating to the latest firmware via the software on Big Sur, but it ended up messing up my unit such that I had to do a factory reset just to get it to start up again properly (it's my friend's Helix while I wait for mine to arrive, so there were already presets on there he had saved fortunately). I instead updated on my Windows computer to 3.01 before plugging in back into my Mac. Everything works fine now apart from the HX Edit disconnect issue (just have to hit reconnect though). Quote Link to comment Share on other sites More sharing options...
vaxed Posted February 28, 2021 Share Posted February 28, 2021 Is there any news at all when this update might be released....... Getting on for 4 months since the release of Big Sur Quote Link to comment Share on other sites More sharing options...
loonsailor Posted February 28, 2021 Share Posted February 28, 2021 Anybody who really knows (if anybody does know for sure) can’t say. 3.1 entered public beta just over a week ago, and a few weeks ago an insider on thegearpage said “soon, but not in February”. I would guess the public beta would last 1-4 weeks depending on how it goes, then there may be some release work that Line6 needs to do once 3.1 is frozen. Tomorrow is March 1. So, I would guess that 3.1 could drop as soon as this week, more likely later in March. I also assume that 3.1 will be Big Sur compatible, because it would be pretty crazy if it isn’t. BUT that’s just my guess, and the only reason that I’m free to guess publicly is that I’m not an insider, not on the beta release, and therefore don’t really know. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted February 28, 2021 Share Posted February 28, 2021 7 hours ago, vaxed said: Is there any news at all when this update might be released....... Getting on for 4 months since the release of Big Sur You're more likely to get an answer asking for the winning MegaMillions numbers for a week from next Tuesday. Quote Link to comment Share on other sites More sharing options...
jhonnygreen3 Posted May 1, 2021 Share Posted May 1, 2021 So, any news? I´ll have to sell my studio tone Ux2 and go to Apollo units? What a shame... Quote Link to comment Share on other sites More sharing options...
jcopeland1 Posted May 1, 2021 Author Share Posted May 1, 2021 I believe it’s fixed in 3.1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 1, 2021 Share Posted May 1, 2021 1 hour ago, jhonnygreen3 said: So, any news? I´ll have to sell my studio tone Ux2 and go to Apollo units? What a shame... Not sure if you posted that "So, any news?" question in an attempt to be mildly amusing, or simply annoying, because you obviously didn't bother to read the release notes for the latest Firmware 3.11 and the earlier Flash Memory 3.10 along with HX Edit 3.10. You shouldn't need to ask. Compatible OS: Mac OS X, Mac OS El Capitan, macOS Sierra, macOS High Sierra, macOS Mojave, macOS Catalina, macOS Big Sur Strange first post. What a shame... 2 Quote Link to comment Share on other sites More sharing options...
ozanoyunbozan Posted May 3, 2021 Share Posted May 3, 2021 HX Native UI is still laggy in M1 Macs with Big Sur. This is possibly due to M1 chipset. I really wonder how hard would it be to take more than 6 months to adjust a plugin... Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 3, 2021 Share Posted May 3, 2021 59 minutes ago, ozanoyunbozan said: I really wonder how hard would it be to take more than 6 months to adjust a plugin... You could give it a try, and then let us all know ;) Quote Link to comment Share on other sites More sharing options...
ozanoyunbozan Posted May 3, 2021 Share Posted May 3, 2021 5 hours ago, datacommando said: You could give it a try, and then let us all know ;) This is their job, right? Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 3, 2021 Share Posted May 3, 2021 19 hours ago, ozanoyunbozan said: This is their job, right? Yes, but in your post saying - “I really wonder how hard would it be to take more than 6 months to adjust a plugin...” it gives the impression that you might have some insight as how to do this quicker. How about complaining to Apple that their update broke just about every audio plug in available, not to mention all the other applications which suddenly ceased to work. Everybody has to fall in line with Apple’s decision to change - like it, or not. Yeah, right. Anyhow, you might like to check the comment from “phil_m” in this linked thread - he’s Beta Tester for Line 6 Helix products. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
riffenstein Posted June 11, 2021 Share Posted June 11, 2021 Dear Line 6, We would be honoured if you could even just acknowledge our anxiousnesses about this. Many of us here genuinely love your hardware and our patience has been, by far, exemplary. I hope you agree that it would be only fair if you could address this pebble in your shoe. Many thanks, no diatribe. A 1 Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 11, 2021 Share Posted June 11, 2021 8 hours ago, riffenstein said: Dear Line 6, We would be honoured if you could even just acknowledge our anxiousnesses about this. Many of us here genuinely love your hardware and our patience has been, by far, exemplary. I hope you agree that it would be only fair if you could address this pebble in your shoe. Many thanks, no diatribe. A What “pebble” are you referring to? The only thing related to Big Sur that’s yet to be dealt with in regards to to the Helix is full M1 compatibility with Native. Although, I’ve got to say with the last Native update, Native seems to working fine in Reaper on my M1 Mac Mini now. It seems that the issues I’ve seen people having with the M1 and Native seem to be mostly related to when they’re running it in Logic. Quote Link to comment Share on other sites More sharing options...
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