pipelineaudio1 Posted April 12, 2022 Share Posted April 12, 2022 I can create a backup, restore it, let it rebuild presets, shut the floor unit off, holf fs10 and 11 to force preset rebuild, then save a complete backup again Next time I start up the helix, it will rebuild presets again. How can I stop this? Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 13, 2022 Share Posted April 13, 2022 That behaviour means there are one or more corrupt presets on your Helix. You’ll need some very high level math to track it down. ;-) When you start the Helix and the presets start rebuilding you will see the display showing you the preset number(s) as they are being rebuilt. The total number of presets in the device is 8x128 = 1024. The preset numbering starts at 0 (Setlist 1, Bank 1, Preset A) and goes to 1023 (Setlist 8, Bank 32, Preset D). Any preset that is still being rebuilt is corrupt. So take note of the preset numbers being rebuilt and do the math to identify the specific presets that are corrupt. Use HX Edit to overwrite the corrupt presets with New Preset (after exporting the corrupt presets to a designated folder if you wish). Repeat this until the Helix starts up without having to rebuild any presets. Then, if you want, you can import the corrupt presets one at a time and recreate them manually from scratch. Overwrite them again before shutting down the Helix device. Another approach might be to make copies of each setlist using HX edit. Then do a factory reset and start importing the setlists one at a time. Restart the Helix twice after importing each setlist. The first restart may rebuild the presets if necessary: this is normal. However, if presets are rebuilt on the second startup that means there are corrupt presets in the setlist. Again, do the math and proceed as described above if you want to recover any of those presets. 5 2 Quote Link to comment Share on other sites More sharing options...
dgtr890 Posted April 14, 2022 Share Posted April 14, 2022 Stop forcing the rebuild. It only needs to rebuild once. 2 Quote Link to comment Share on other sites More sharing options...
codamedia Posted April 15, 2022 Share Posted April 15, 2022 Anytime you do a restore it will go through another rebuild... I think of it less as a rebuild and more of a "somethings changed... let's example all these presets and make sure they are all in the correct format"... I also get a rebuild when I do a lot of housekeeping on the Helix. But once it rebuilds once, it won't again until I either "Import something" or "do more housekeeping". If your Helix rebuilds every time you start it and you have not changed anything or restored anything - that's when I would look for a corrupt preset as outlined by @silverheadin an above post. 1 Quote Link to comment Share on other sites More sharing options...
ju1c3 Posted April 16, 2022 Share Posted April 16, 2022 On 4/14/2022 at 1:14 PM, dgtr890 said: Stop forcing the rebuild. It only needs to rebuild once. This. It's not something you need to do all the time. Quote Link to comment Share on other sites More sharing options...
GuidedWay Posted April 16, 2022 Share Posted April 16, 2022 Not sure if it's the same fix but mine was doing the exact same thing after the last update. What I did was unplug the USB and it started up normal without rebuilding the presets. After that I plugged the USB back in and it has continued to start up normal since. Can't explain it but that worked for me. Quote Link to comment Share on other sites More sharing options...
jglaser333 Posted February 12 Share Posted February 12 I had the same problem and pulling out the USB cable fixed it as GuidedWay suggested. Thank you for that it was rebuilding over and over until this fix. Quote Link to comment Share on other sites More sharing options...
jon_bondy Posted August 24 Share Posted August 24 I am running firmware 3.710. Every time I power up the Helix Floor, it rebuilds EVERY patch. It takes 10 or 15 minutes. I let it rebuild everything and then removed the USB cable and turned it off and then on. Now it boots without any rebuilds. If the USB connection is causing the rebuilds, I would consider this a bug, Line 6. The rebuilds are unnecessary. Quote Link to comment Share on other sites More sharing options...
silverhead Posted August 24 Share Posted August 24 On 8/24/2024 at 11:14 AM, jon_bondy said: … If the USB connection is causing the rebuilds, I would consider this a bug, Line 6. The rebuilds are unnecessary. Open a support ticket to report this. That’s the way to have Line 6 investigate and acknowledge a bug. Quote Link to comment Share on other sites More sharing options...
theElevators Posted August 26 Share Posted August 26 Do a complete backup of your helix. Reset it to factory settings. Restore from your backup. I've had this happen to me when I downloaded somebody's presets, and they got corrupted. That's when I started seeing the "guitar pick" icon next to the presets. Did my backup/reset/restore routine, and no more issues. Quote Link to comment Share on other sites More sharing options...
datacommando Posted August 26 Share Posted August 26 On 8/24/2024 at 4:14 PM, jon_bondy said: If the USB connection is causing the rebuilds, I would consider this a bug, Line 6. Hi, Are you certain that this is actually a result of having the USB connected? The reason I ask is because I have found that the constant rebuilding of presets is usually indicative of a corrupt preset somewhere in the device. See the post from @theElevatorsabove and follow the advice given to see it this fixes the issue, before raising a ticket. If you still have issues after Reset/Restore trick, then contact Customer Service. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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