Stadium XL Major Bug: No Sound after switching presets

[swhitlow]

I have rebooted the stadium after this happened. I can recreate the issue with my presets as well just by booting it up and then switching between specific presets I have. No sound coming from the unit and matrix mixer shows sound graph (the green leds that would usually show a signal) but they are all at the same half way level with no sound coming out and not input from the guitar.

 

If I reboot, everything comes back and I get normal sound again and normal input readings. I then play for a little bit, and then swtich presets and it happens again over and over again. I am opening a support ticket as well but was wondering if anyone else has had issues with this one? It's a pretty bad bug and makes me nervous about playing this live right now.

[silverhead]

Open a support ticket to report this issue to Line 6. Include the steps you take to create/produce it.

[ha100kjx]

I have the exact same problem.

 

[blueraiderv2]

ive been trying since the update was released to submit a ticket for THIS VERY ISSUE. you cant.. their site is broke too. 

Spoiler

IT DONT WORK EITHER

 

[silverhead]

On 12/22/2025 at 1:15 PM, blueraiderv2 said:

ive been trying since the update was released to submit a ticket for THIS VERY ISSUE. you cant.. their site is broke too. …..

I’m not aware of the site being broken ‘since the update was released’ vis-a-vis support tickets. Try a different browser.

[kennethplatt]

I just called support directly. They said the ticket system has been down. I might try another browser to be sure, but the support rep said "yes, it's down".

 

Also, I'm having this issue too - like exactly as described in the original post. When I called support they didn't have any real answers for me and the call ultimately got disconnected (connection was terrible, he was cutting in and out). Not sure where to go from here. I cannot use this unit if it's going to just outright fail in the middle of a gig.

[jiml6]

Was just able to open a ticket. Try again?

[kennethplatt]

On 12/22/2025 at 12:08 PM, jiml6 said:

Was just able to open a ticket. Try again?

Yup. Did it in Chrome. Worked

 

[talwilkins]

I think I have had the same issue. I'm not sure if it happened when switching presets but that's very possible.
I was editing multiple presets I had imported from my OG Helix. They all needed the same change, so i wasn't playing the presets.

Just changing some settings, saving, and moving on to the next preset. Then discovered there was no sound when starting to play.
I filed a ticket. Support wanted to know exactly when it happens, but I had no clue. Now I do, thanks!

[gbr13697]

Just to be sure, I would check for any volume pedals or snapshot settings that were saved at zero (or on imported presets where the import bug has added snapshot controls that were not there originally).  I often have to cycle my expression pedal that sets volume up and down a few times before things come to life.  I have also seen controls that don't work at all when opening a preset, and may control a parameter that has set itself to zero.  If you switch to a preset that is suffering one of these anomalies, there can be silence.

[music24_7]

I had the same happen. Imported presets and IRs. I would get about 3 seconds of sound and then nothing. As a test, i updated the firmware via USB and it got a bit better (THE UNIT WAS FUNCTIONAL) but when you add more than 2 IRs, it will crash. 

 

[billybroo]

Having the same issue , hopefully 1.3 will resolve it , whenever that comes out.

[jpdennis]

On 12/20/2025 at 12:33 PM, swhitlow said:

I have rebooted the stadium after this happened. I can recreate the issue with my presets as well just by booting it up and then switching between specific presets I have. No sound coming from the unit and matrix mixer shows sound graph (the green leds that would usually show a signal) but they are all at the same half way level with no sound coming out and not input from the guitar.

 

If I reboot, everything comes back and I get normal sound again and normal input readings. I then play for a little bit, and then switch presets and it happens again over and over again. I am opening a support ticket as well but was wondering if anyone else has had issues with this one? It's a pretty bad bug and makes me nervous about playing this live right now.

 

So far I have created two presets to date that trigger this issue.  I uploaded the first one to Line 6 support via a ticket I created.  They couldn't replicate it with my preset.  I do not know if it is a continuation of the DSP issue where I could create a preset that should have been limited to adding FX blocks up to but not beyond the DSP limit of the device.  I will reopen the ticket and upload this second preset.

 

jpd

[swhitlow]

I may try and update the firmware again via usb just to see if that will fix the issue (just reinstall it). But, this is quite worrisome for playing anything live. 

[garyfalkland]

exact same issue

[Echotones]

On 12/20/2025 at 9:33 PM, swhitlow said:

I have rebooted the stadium after this happened. I can recreate the issue with my presets as well just by booting it up and then switching between specific presets I have. No sound coming from the unit and matrix mixer shows sound graph (the green leds that would usually show a signal) but they are all at the same half way level with no sound coming out and not input from the guitar.

 

If I reboot, everything comes back and I get normal sound again and normal input readings. I then play for a little bit, and then swtich presets and it happens again over and over again. I am opening a support ticket as well but was wondering if anyone else has had issues with this one? It's a pretty bad bug and makes me nervous about playing this live right now.

I have the same problem

[blueraiderv2]

i mean right now in chrome.. I tried yesterday with the same result.. you say chrome works.. i try chrome.. ive tried pretty much every other browser as well. Ive gotten the same result from multiple platforms.. multiple linux boxes.. macos boxes .. and android phones. (im a software developer.. i do this for a living.... the site is borked.. and i wouldnt even care if the board wasnt also borked. 2300 dollar paper weight. there is no QA happening and they are hiding from the support of their dumpster fire)

[blueraiderv2]

i want the previous version of the firmware released.. so i can install that without their song nonsense no real musician is going to use so my presets works again and i can use the board for live performance.

[silverhead]

You can roll back to the previous firmware using Line 6 Central. You will also need to download and reinstall the previous version of the Stadium editor/app.

[blueraiderv2]

good news boys... after fighting with their website for 14 days.. they made the mistake of sending me a customer satisfaction survey .... and that seems to have helped them fix their ticketing site... probably didnt do much for the job security of the QA team. but today i got my first ticket filed with the exact steps to replicate the bug. its super simple to replicate. now its on to the waiting game. and that patch i gave them is so awesome.. if they had any sense at all they would include it in the next release so you guys can at least attempt to sound as good as me. :) 

[rodam1971]

After I update to version 1.2 same problem, no sound after changing presets and ,ALSO my Stadium XL is REBOOTING continuously. Seems that something is wrong with firmware. I went back to previous version the no sound problem seems that disappeared, but the REbooting issue continues. Any solution/thoughts?

 

[ha100kjx]

On Dec.30. I have opened a service ticket before doing all of this.I tirned on the Stadium XL in maintenance mode and reset to factory settings, still  showing firmware 1.2, disabled wifi and bluetooth. Then I installed Line 6 Central on my Apple M1 Laptop (the Stadium XL 1.2 software was already installed on this computer). Connected the Stadium XL via USB. Reinstalled firmware 1.2. It seems to work better: when I replace the amp with a different amp in the same amp block within the same preset sound quits with some amps, but when I pick a different amp it comes back. I’m still experimenting with this. So far the XL was an expensive paperweight as someone else has put it. For the mean time I’m still using my Fractal setup.

[swhitlow]

Yeah, I haven't been able to use it since the latest update unfortunately. I reached out to support and they had me perform a factory reset but as soon as I try and restore any of my presets then the issue comes back. This latest update has been pretty rough. But, I am hoping they have a hotfix coming out soon.

[blueraiderv2]

they responded to my ticket today and said they didnt think it was a bug. i should factory reset. and they "couldnt reproduce it on 1.2" which is complete nonsense.. i didnt say to reproduce it on 1.2.. i said start with 1.11.0 and load the patch.. then upgrade and you will have the nightmare. if "factory reset" is the only path forward this should have been a major version change not a minor and there should have been disclosure and warnings saying yeah youre about to throw away all your work and youre going to get to rebuild from the ground up. im not hopeful for this. they arent taking it seriously at all. this is a beta piece of junk and after years gigging with line 6 products boys im about to have to go find a company that both produces and conducts itself a little better than what we are currently dealing with.     

 

we could be friends Line 6.. people stare at me playing your gear every week.. how about i just let the masses see what junk you guys are putting out these days?  factory resetting my sound isnt what we are going to do.. its not a path forward for anyone that plays outside their bedroom.. i mean.. that nonsense doesnt even make it to the garage.

[silverhead]

On 12/31/2025 at 12:47 PM, blueraiderv2 said:

… they "couldnt reproduce it on 1.2" which is complete nonsense.. i didnt say to reproduce it on 1.2.. i said start with 1.11.0 and load the patch.. then upgrade and you will have the nightmare….

Have you updated your ticket with this information?

[silverhead]

and…to all others who have posted here about this issue, you should open a support ticket if you haven’t done so already.

[ReverendLove]

Sadly the support has the attitude to repel their customers who have isssues which atrn't solved with their stabdard responses. 
At rhe end they blame it on me or my systems. No, I ain't disappointed it only confirms line 6 is n danger losing its spirit.
I fear I've blown the money.

[blueraiderv2]

 we are talking again.. i gave them a full backup. they have my irs and everything. you cant just ignore this one. it aint getting better.. and line 6 doesnt want to fall out from a product failing due to some simple stuff like this. the need to be putting out a patch for it yesterday. this gets out and no real musician is going to buy this thing.. in fact.. im already seeing used ones on reverb and i have to think they know whats up.

[blueraiderv2]

i legit would help them debug this if they gave me a little information. ive been a developer almost as long as a musician. (something has to buy these expensive toys to go make chump change with at night) for that matter.. send me an nda / non compete and a git login and ill take a crack at patching this for us. dont know what its written in but ive a hunch. the sqlite db is easy enough to follow. have to see something else to understand the rest of it.. made heavy use of blob in there.

[blueraiderv2]

we are making progress sort of..
 

the bug is being caused by them breaking the ability to have multiple cabs in a path. not sure how everyone else was using their helix.. but on the original floor we had a template that demonstrated the mixing of 2 cabs  using the expression pedal. my sound was tailored around this ability. currently based on the ticket i had and the backup they had me flash.. this fundamental feature was broken as of v1.2  of the firmware.. they didnt say that.. i did.. because i used it without issue for 3 weeks playing live gigs on 1.1.0. the question that is still out is are they going to fix it?? and i havent gotten an answer to that yet.. but just to be clear.. this type of flexible functionality is what set helix apart from headrush and kemper. The out of the box intuitive interface definitely wasnt it. or the sound for that matter. out of the box both competitors had a more refined and appealing sound. we have to work to get the sound dialed in on this thing and its predecessor. the factory patches are complete garbage. if you disagree you absolutely can win the argument by winning against every other player i know that plays through a helix board. its an open joke out there in the real world that helix floor was a monster learning curve and work to get dialed in.. the hope was it became easier on the stadium.. but as side from some documentation ability and pretty graphics and a still ridiculously under powered looper. its actually harder to set triggers and controls. (and that again is what made line 6 top dog.. not easy of use)  so here we are... jury is out.. are they going to fix it? i dont know. but i wish i did because if they wont.. the board goes back. im not changing my sound because your devs cant code. ill change my platform first. your move line6.  are you going to take back the top spot and ice the black eye you gave yourself or are you going to accept your fate and slip in to obscurity and irrelevancy with an inferior product?  fyi.. i had to restart the stupid thing this weekend as 200 people waited for your ridiculously long reboot time. it was not a good look for you...  

 

[jonperry4]

Just chiming in to say that I'm experiencing the same issue. It's not related to presets with multiple cabs though. So far I've just noticed it when switching from a factory preset to a user preset. No input, but fixed with a reboot. 

[ECmaj7]

Same problem here, with a few interesting extras. 

I like to audition different cabs and cab IRs with my favorite amps. 

The Mark II C+ is a good example of using snapshots to switch between channels.

Using snapshots should fix the preset switching gap problem however, going from normal to lead with a snapshot creates a pretty loud pop. 

But I digress....

Anyway, I like using a different cab between the clean and lead snapshots.

That's when audio output disappears or a few times I got a squealing sound and the Stadium locks up.

Reboot time...

Sometimes it doesn't seem to complete.... it hangs.

After few tries it finally boots completely, but the scribble strips are blank. 
So I mess with the global setting footswitches and voila, scribble strips appear.

Did I digress again?

I've done many troubleshooting steps, including the nuke and pave method.

As soon as I start adding IRs and Showcase stems, the bugs emerge. 

Must be some serious code memory leaks going on, who knows. 

Aside from this, the sounds I'm dialing in are great.

I have submitted a ticket and they have quickly responded but no solution as of yet of course. 

Can you imagine what customer support is going through?

Meanwhile I'm not mad, I knew the job was dangerous when I took it.

EC

[swhitlow]

On 1/6/2026 at 8:20 AM, jonperry4 said:

Just chiming in to say that I'm experiencing the same issue. It's not related to presets with multiple cabs though. So far I've just noticed it when switching from a factory preset to a user preset. No input, but fixed with a reboot. 

Did you open a support ticket? 

[jpdennis]

All,  the support team just posted back in my ticket concerning this issue as well as the snapshot lockup issue ticket that an update is coming out shortly and for me to be on the lookout to update immediately once released.

 

FYI

 

jpd

[jonperry4]

On 1/6/2026 at 11:45 AM, swhitlow said:

Did you open a support ticket? 

I tried. It wouldn't work. When I searched for existing issues nothing happened...there was no way to open a ticket. 

[legolas151]

On 1/6/2026 at 4:00 PM, ECmaj7 said:

'As soon as I start adding IRs and Showcase stems, the bugs emerge. '

 

So after updating to 1.2 it was still bug-free, and they started after you started adding IRs and stems? I'm just making sure as my Helix Stadium XL should arrive today and I would like to avoid bugs for my first rehearsal practice. Afterwards I will actively search for bugs and open tickets where needed, as I do intend to use both IRs and Showcase in the future.

[paulgbell]

I just had the same problem.  I had two cabinets inline on one of my patches. When I selected that patch, it went silent.  Switching to other patches doesn't bring the sound back.  I tried many different patches.  I was able to bring it back by switching to another patch and rebooting.  As soon as I went back to the patch with the two cabinets, silence.  I removed one of the cabinets on that patch and saved it.  Then rebooted again.  That seems to have cleared it up for me.

 

Fortunately, I don't normally use two cabinets inline so I'm hoping to avoid this problem in the future.

 

I don't have time to log an issue, but may later when I have time to reproduce the problem.

[blueraiderv2]

On 1/6/2026 at 9:51 PM, jonperry4 said:

I tried. It wouldn't work. When I searched for existing issues nothing happened...there was no way to open a ticket. 

i fought that for 3 weeks then managed to get though. i think it was on safari browser.. but i tried every browser many times in that 3 week period and it would just throw 500 errors getting past that first search step. one thing that might have been affecting it is i block a bunch of tracking endpoints at my firewall and the only time it did actually work i was resolving and passing information to both google and facebook urls... makes sense to have the line6 sites ability to collect support tickets completely dependent on ad trackers... but again.. we arent here because of programming excellence.  try switching to 8.8.8.8 on your dns and having your access wide open when you try to get the ticket submitted.. maybe it had something to do with it.. i dont know.. but it was the only time it did actually succeed without a host of 500 errors. 

[bbehrens]

On 1/7/2026 at 5:14 PM, paulgbell said:

I had two cabinets inline on one of my patches. When I selected that patch, it went silent.

 

I have logged this issue and am currently working with Line 6 support. So far, they have confirmed that there are some known issues when exporting presets to Stadium. I have found that creating a preset exclusively on the Stadium and not using the Stadium App has not produced the issues that I have seen on the Stadium App, including this one. I have successfully created two inline cabinets (both using File files), and have been able to use Snapshots to change the IR files with no problem on the Stadium (I don't believe that this can be done reliably in the Stadium App until they resolve the Cabinet/Snapshot issues we are seeing.