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Pod X3 Live Keeps Rebooting

reboot not recognized rebooting

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#1 jkuijpers

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Posted 24 February 2014 - 11:44 AM

Hi all,

 

I encounter a problem with my POD X3 LIVE, it keeps on rebooting, the display shows the Logo "Line 6" and reboots immediately followed wit a reboot. This continues now for about 45 minutes. Monkey does not recognize the device, hence it's not booted yet.

Before this I had some problems with a memory bank that seems corrupted, no sound when it was selected, no name but **** on tone 2 and a frozen computer (windows 7 Home).

 

Is there a way to reset this device? 

 

Thanks in advance

Jeroen


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#2 toneman2121

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Posted 25 February 2014 - 05:13 AM

POD X3 Series: Factory Reset, Reflash, and Firm...
May 08 2008 06:31 PM | Line6Tony in POD X3

Q: Can I reset the POD X3 series units directly from the unit? A: Yes. Hold the "home" button for two seconds, then highlight "reset user presets" navigating with the 4-way arrow key. Press save, then hold the save button for five seconds and release.... 


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#3 jkuijpers

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Posted 25 February 2014 - 10:44 AM

Thanks toneman,

 

I tried to reset it with the home button (it's published more than once) but unfortunately this only works when the POD's software is loaded completely.

The problem with my POD is the booting is not completed, so there must be a reset button somewhere in that device to reset the POD to factory setting and load the defaults from EEPROM or other memory without the use of software to navigate through menu's etc.


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#4 toneman2121

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Posted 25 February 2014 - 11:18 AM

Q: How do I reflash in "safe mode"?
A: Safe mode can be used when a unit cannot be reflashed using the normal reflash procedure. Hold the four-way arrow key to the right while powering the POD X3 unit on to start your unit in safe mode. You can then reflash the unit as decribed above. 


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#5 jkuijpers

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Posted 26 February 2014 - 12:14 PM

Thanks Toneman2121,

 

however still no result.

I'm able to navigate through the menu when booting with the right arrow button pressed, but I'm not able to select "reset user presets", there is a menu displayed with the entries, "Pedal Call -", "Buttons - ", "Pots - ", Ëncoders - ", "Flash - ", "SDRAM - ", "LEDs - ", "LCD - ", "Variax - ", "Jacks - ".

Navigating to the Flash item and press the save button for >5 seconds but no reaction for the device.

However when the POD has been booted in this menu I'm able to connect to it using Monkey.

With monkey I performed below described actions with the Device Firmware (overwrite user presets followed the steps as described by the wizard):

Flash Memory: Re-install Latest -> no difference, during this action the corrupt bank has been copied from bank 30A to 01A

USB Firmware: Re-install Latest -> no difference

Flash Memory, Rollback to version 1.21 -> no difference

Flash Memory, Upgrade to version 2.01 -> no difference

 

From the backup and Restore tab in Monkey:

Download and installed Pack Fanatic Bundle File: Studio & Live  -> no difference (all banks including 01A are overwritten)

 

Removed the power plug for 30 seconds, etc.

 

 

 

 


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#6 toneman2121

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Posted 26 February 2014 - 02:20 PM

well, i'm sorry i couldn't help. l only know where to find info on a particular subject or if i experience a problem i might stumble across the solution. but i just had another thought  :huh: maybe it's the power supply. do you have a way to check it?


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#7 silverhead

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Posted 26 February 2014 - 04:10 PM

Good thought, toneman2121. Symptoms of this sort often indicate a problem with the power supply.

 

@jkuijpers: Is there somewhere you can get your hands on a PSU that matches these specs exactly?

 

https://www.globalfu...=98-030-0042-05

 

If it is a PSU problem the X3L may come back to life immediately. If not I would power up in Safe Mode as above and try reinstalling the firmware again.


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#8 jkuijpers

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Posted 27 February 2014 - 01:26 AM

Thanks, I will borrow a power supply from a friend to verify mine. I will check the specifications first, as far as I know it is the original power supply.


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#9 Triryche

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Posted 27 February 2014 - 07:04 AM

Make sure it outputs 9V AC (not DC) a spec overlooked by many and at least 2,000mA


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#10 jkuijpers

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Posted 02 March 2014 - 10:03 AM

Thanks, I'm aware of the AC version of the PSU (thanks to you guys :)). 

Plugged in an original working PSU from an other POD X3 Live, but still no result. Checked my PSU in the other POD X3 Live and it seems to be ok.

Re-installed the firmware with use of the other PSU but no progress made

 

As the PSU seems not to be the issue, 

It is a firmware issue in the device, I'm open for new ideas.


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#11 Charlie_Watt

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Posted 02 March 2014 - 10:34 AM

More like a Hardware Issue.


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#12 jkuijpers

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Posted 02 March 2014 - 10:46 AM

Hardware, firmware, corrupted bootloader of firmware multiple root causes could causing a re-booting device.


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#13 jkuijpers

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Posted 04 March 2014 - 01:49 PM

Played around with the POD, re-flashed downgrade upgrade.

When I boot the POD in the safe mode and start Gearbox this error message is displayed.

Version is 2.01

---------------------------
GearBox
---------------------------
This tone requires you update your POD X3 to 2.00 or higher.
---------------------------
OK   
---------------------------

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#14 toneman2121

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Posted 05 March 2014 - 04:09 AM

 

Played around with the POD, re-flashed downgrade upgrade.

When I boot the POD in the safe mode and start Gearbox this error message is displayed.

Version is 2.01

---------------------------
GearBox
---------------------------
This tone requires you update your POD X3 to 2.00 or higher.
---------------------------
OK   
---------------------------

 

i take it that your x3 is no longer re-booting. did you try gearbox in normal start up mode? i'm wondering why the message says "this tone". hmm  :huh: 


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#15 jkuijpers

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Posted 05 March 2014 - 04:20 AM

i take it that your x3 is no longer re-booting. did you try gearbox in normal start up mode? i'm wondering why the message says "this tone". hmm  :huh: 

I think the tone itself is damaged or corrupted.

Used gearbox before the failure, but currently there is no usb connection (only in safe mode there is some communication).

It happened when I selected the tone in gearbox (my computer was hanging and only an forced reboot of the pc helped) and reboot the POD without usb connection, this to delete the tone manually (in the beginning it even was on a higher bank, after an update of the firmware it was moved to the first bank).


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#16 jkuijpers

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Posted 02 May 2014 - 11:38 AM

Hi a new episode to this story,

 

Played along with the POD, and was able to downgrade the firmware to version 1.0 and guess what, it booted and I was able to use the pod without the computer. Upgrading the POD to the latest firmware version and the same issue again, rebooting and not able to select other tones.

Downloaded all available firmware versions and I have tried them all without success :(. Back to version 1.0 and it works.

 

However, I'm not able to work with Gearbox, there is no communication between POD and PC in the sense of tunes. Gearbox asked to upgrade the firmware but that makes not sense, it won't work.

 

The bank causing the problem is now overwritten.

 

It seems to me (wild guess of course) the old firmware uses less bytes on the bank and there still might be a  few corrupt locations inside.

 

Are there people familiar with this issue?

 

Thanks


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#17 brue58ski

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Posted 07 May 2014 - 08:35 PM

When you go to upgrade the X3, do you tell it to save your presets or over write them.  I do remember issues when you tell it to save your presets.  Save your presets to your computer and then when it asks if you want to save your presets during the upgrade say no.  This may help uncorrupt any corrupted patches by deleting them from your X3.  Hope this helps in some way


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#18 stonep1

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Posted 24 May 2014 - 01:16 AM

Hi all.  I have been watching this story with interest as the same thing is happening to me, except for one thing.  I can't get it to boot at all (keeps recycling through the flash screen).

 

I have tried downgrading to firmware 1.0 but there is a problem - I can't seem to find it.  Monkey only lets you roll back the USB Firmware to v102.  That is, assuming by firmware in the post above you mean USB Firmware and not Flashware.  If you mean Flash memory, then the earliest I can get is v1.21.

 

I have downgraded to these versions and get the same error in gearbox with a corrupted tone A1.  I load an old bundle of tones and transfer to the Pod and then turn it off and back - same thing, rebooting.  I have confirmed that Gearbox actually transfers the new tones to the Pod, but if I then update the flash memory to latest - the tone is corrupted again.

 

I think it is a memory hardware issue - Line 6, care to help out with this one?  Really disappointing - have been very happy with Pod X3 Live, but have since gone to HD500 - back to the drawing board after countless hours fiddling with tones and midi on the X3.

 

Line 6 Techie guys - please provide an answer...  :blink:


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#19 jkuijpers

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Posted 26 May 2014 - 11:08 AM

Hi all.  I have been watching this story with interest as the same thing is happening to me, except for one thing.  I can't get it to boot at all (keeps recycling through the flash screen).
 
I have tried downgrading to firmware 1.0 but there is a problem - I can't seem to find it.  Monkey only lets you roll back the USB Firmware to v102.  That is, assuming by firmware in the post above you mean USB Firmware and not Flashware.  If you mean Flash memory, then the earliest I can get is v1.21.
 
I have downgraded to these versions and get the same error in gearbox with a corrupted tone A1.  I load an old bundle of tones and transfer to the Pod and then turn it off and back - same thing, rebooting.  I have confirmed that Gearbox actually transfers the new tones to the Pod, but if I then update the flash memory to latest - the tone is corrupted again.
 
I think it is a memory hardware issue - Line 6, care to help out with this one?  Really disappointing - have been very happy with Pod X3 Live, but have since gone to HD500 - back to the drawing board after countless hours fiddling with tones and midi on the X3.
 
Line 6 Techie guys - please provide an answer...  :blink:

Hi,
 
I suppose Monkey back ups all firmware version it has upgraded to enable a downgrade at a later stage. Probably you have bought your POD with firmware version 1.21 and did some upgrades. 
These versions can be downloaded on the Line6 page (can't find at the moment, but I was able to find them) I downloaded all previous version and installed them.
If you want I can email the file to you, just send me a PM with your email address.


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