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When attempting to update the TBP516G transmitter using Windows, some users have reported that the device either does not establish a connection via USB, or loses the connection during the update. It is worth noting that Windows supplies the driver for this Relay device. There are two scenarios where the Relay device is not recognized by the updater app after connecting via USB: the updater is launched before the Relay device drivers have finished installing. This may occur more often on slower computers, computers that already have several open windows or processes, or with machines that have a slower internet connection. the "Driver not successfully installed" message appears. In this case, click "Change settings" then choose "Yes, do this automatically (recommended)" in the Device Installation Settings dialogue box, then select "Save Changes". In the event the "Driver not installed" message box is not present, you can navigate to Device Installation Settings using the following steps: Click Start, type "devices and printers" in the search box, and then click Devices and Printers. Under Devices, right-click the icon for the computer, and then click Device installation settings. Choose "Yes, do this automatically (recommended)" and select "Save Changes" button. After changing this setting, remove the USB cable, then insert it again so that Windows can detect the Relay device and install the driver for it. It is possible to see the Relay device update fail shortly after it starts. This can occur if one of the Relay device drivers has not finished installing before you initiate an update. In this case, the updater will typically display that the firmware version is unknown. The workaround here is to wait until the driver completes installation, or disconnect the USB cable, reconnect it, then start the update again. Lastly, it is worth noting that some USB cables are charge-only, so a change in cables may help. Also, trying all ports and even a different computer may resolve the issue, based on various USB port configurations.

Please review this link as a further explanation on topics that are covered in the document below: http://www.churchproduction.com/story/main/a-small-churchs-guide-to-working-with-wireless/3 As the environment is the biggest factor in wireless audio performance, there is a chance that certain environments and circumstances will not allow for satisfactory performance. This can be verified by successful performance in a different environment. This is an extremely informative video on how all wireless gear works in a WiFi rich environment Note: If you have multiple members in your band with Line 6 wireless, everyone needs to be on the same RF mode. Pre-Qualification: First Things To Rule Out: Use the factory power supply Try on more than one channel! Try in more than one place/venue Check the transmitter LEDs during drops/interference. RF dropouts result in the green LEDs going completely off. Even one green LED means the signal is present and something other than the wireless system is causing the problem. If you see full red LEDs followed by quickly shifting back to green, it means that the system has re-synced (normal if the dropout is too long). The red LEDs come on only if the intended signal from a Line 6 transmitter is not present. In this case, they are showing RF competing for the same space. Interference: Symptoms Reduction of RF LEDs on the front panel that indicate usable RF signal strength Audio signal muting Possible causes Trying to function at too great a distance Having unintentional transmitters, such as walkie talkies or in-ear monitors, too close to a receiver Significant amount of close-by RF signals within the same 2.4GHz range (Wi-Fi, microwave ovens, etc.) Suggestion "Walk test" your system in advance of an event over the entire desired range to verify that sufficient RF signal is available to avoid mutes from occurring With transmitter off and receiver turned on, scroll through the channels. Red LEDs indicate stray RF on that channel. Choose channels that exhibit the least red LEDs. Note: Line 6 wireless WILL still operate but at reduced range. Decreased Range Symptoms Reduction in range in general Reduced range indoors vs. outdoors Possible causes Blocked "Line of Sight" between the receiver and the transmitter Barriers such as walls or air-curtains can impede the path of radio waves Transmitter strength reduced if it must pass through walls Transmitting through earth (receiver in basement) Human bodies absorbing RF energy Receiver is very close to other intentional radiators in the same frequency band such as Wi-Fi wireless access points Suggestions Improve "Line of Sight" Elevate the receiver Weak Audio (thin audio output compared to other wireless systems) Symptom Weak and/or noisy audio output Possible causes Gain/trim settings on mixer need adjustment Plugging into a "line level" input Plugging into a channel with pads engaged Using a TRS plug in the 1/4" unbalanced output Suggestions Adjust gain/trim as if using a wired microphone Connect the XLR output on the receiver to an XLR input on the mixer Use a mono plug in the 1/4" unbalanced output, never a TRS plug Dropouts ("Audio" vs "RF" dropout: different paths to correct) Symptoms Audio signal interrupted Possible causes Local conditions in one or more venues, e.g. a large Wi-Fi installation in close proximity, metal walls/roof Instruments or amps being used are faulty Signal chain issue Blocked "Line of Sight" between the receiver's antennas and the transmitter's antennas Other XD-Vs/Relays operating on the same channel Receiver near any transmitters such as walkie-talkies, In-Ear Monitors, etc Using a substitute power supply Suggestions Try a different venue to reproduce problem Try multiple instruments/amps to reproduce problem Trace signal through chain one component at a time. "Audio" LED lights when signal is received. Improve "Line of Sight" by moving receiver to 6-8 feet high while avoiding obstacles such as metal posts, walls, etc. Ensure each system has its own unique channel to operate on Move intended transmitter closer to receiver than unintended transmitter to eliminate "near/far" issue. Provide ample distance between the receiver and other transmitters. The distance will depend on the strength of the transmitter and the gain of the transmitting antenna. Use the factory power supply or one that can supply the required 9v DC current. If you are using a pedalboard supply, it must be able to supply this amount of power to the receiver in addition to whatever else you have plugged into it. Q: Does USB 3.0 create interference in the 2.4GHz frequency range? A: USB 3.0 computer cables and peripherals, including hard drives, are known to emit radio frequency interference throughout the 2.4GHz band, which results in reduced range and/or performance for any 2.4GHz device in its proximity (including wireless keyboard or mouse, WiFi, etc.). We recommend placing any digital wireless receivers at least two meters away from the USB 3.0 device and its cabling. Below is a link to a study by Intel regarding this interference. http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html References for working with wireless systems http://en.wikipedia.org/wiki/Non-line-of-sight_propagation http://www.djsociety.org/Wireless.htm

Q: Are XD-V Wireless Products still manufactured? A: No, XD-V Wireless Products are no longer manufactured as of January 2024. Despite this, retailers may still have units in inventory over time. Q: Why are they no longer manufactured? A Typically, as with many companies, the decision to end the manufacture of any YGG product is based on one or more of these factors: a lack of market demand, a planned successor product, or because the parts to manufacture it are no longer available. Q: What product will replace XD-V Wireless Products? For a number of reasons vital to our business, we can't comment on future product releases, but follow us on social media or sign up for our email list to receive new product announcements (We can change this message once the replacement product launches/is announced). Q: Why is XD-V Wireless Products at a lower price? You may find XD-V Wireless Products at a lower price at retailers to allow them to clear their inventory of this discontinued product. Q: If I buy XD-V Wireless Products, will you honor the warranty? Yes. The full warranty applies if bought as new from an authorized Line 6 retailer and a receipt copy is furnished. See our Warranty page for details. Q: In what ways will the discontinued product be supported? You can find manuals on our Legacy Products page, additional information at our Knowledge Base, tutorial videos on our YouTube Support channel, and our Customer Support team can be reached from our Contact Us page.