Leaderboard

The driver worked! I had zero idea that I actually had to download a separate driver for it. So used to these things just working without. Thanks!

Please put any software/firmware/hardware bugs you discover in the Helix here. Hopefully they will be addressed in future updates. If the issue turns out to be user error instead of a bug perhaps someone can offer up the correct procedure. Please include your firmware version when you post your bug. Thanks! This topic is not intended for bad-mouthing the Helix but for providing Line6 with maximum feedback to assist them in fixing issues as early as possible. Please provide as much info as you can on your use case so they can recreate the problem in their "lab". Important: Please submit a support ticket once you establish you have indeed discovered a bug. Line6 has a process in place for bugs and you have a much better chance of them seeing and responding to your issue here: http://line6.com/support/tickets/ Please come back in to this topic and comment that your bug has been fixed once and if Line6 addresses it. Thanks! Submit your bug in whatever manner communicates the issue best but here is a suggested format. Hardware: Helix (e.g. Helix, LT, HX Stomp, Pod Go, etc.) Firmware/Editor: Firmware 2.82; HX Edit 2.82 (Make sure to include your firmware and editor version, hopefully the latest, don't want to waste Line6's time with bugs that have already been fixed) OS: Windows 10 (Include your OS if relevant to issue, computer hardware/manufacturer also if pertinent) Global Settings: Bottom row presets, top row pedals [assigns] (Include any global settings you think could pertain to your bug) Attach Preset: Attach your preset if you think it will help troubleshoot the issue! Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. (Short description of bug) (Step by step description of how to reproduce bug) Use Preset knob to select preset from Factory 1 list (I selected 21C "Almost Not Fair") Save "Almost Not Fair" to User 5 list in the first position, 1A. After Save Helix home screen reverts back to the first song in Factory List 1 ("WhoWatt 100").

Hope you get it working. The good news is - you can’t make it any worse!

Thank you so much for the support! Yes I bought it knowing it was broken (for like 40$), but I’m a curious man and I was tempted to give it a try. I dont know how hard it is to fry a board but it looks clean and connection is good around the USB. I’ll try to remove it and give it a go.

This is among the weirdest threads I've seen on here in years... lol

Hi, RE: HELIX DRIVER FOR MAC OS - From the Line6 Helix Driver 2 v.1.5.0 released October 2021 download page. ”This driver adds support for Apple Silicon systems (M1 and greater). This driver is for macOS 11 Big Sur (Intel/Apple Silicon) and greater. For macOS Catalina or earlier, please use driver 1.1.0. This driver provides sample rate conversion for 44.1kHz, 88.2kHz and 96kHz operation. For 48kHz operation, we recommend using the Mac class compliant driver. Installation of this driver will require lowering your system security settings. Please click here for installation instructions.” If you’re on the download page and click the link it reveals this info: Hope this helps/makes sense.

Do you have the drivers installed as well? It's not required under macOS, "plain" CoreAudio is even allowing for lower latencies, but from what I remember, things such as multiple samplerate support would only work well with the driver installed.

Update: The Line6 Support suggested to reinstall the latest firmware, reset and rebuild the factory presets without restoring my backup and test. I did, but same results/failure. Now I send my stomp a service center (as suggested when the testing is unsuccessful). In europe respectively germany we have 2 years warranty. I forgot about that.

No Variax guitars to be seen in major stores in Germany, on or off-line. Thomann (one of the largest music stores in Europe) advised that variax models are out of production.