I had had the exact same issue with the Helix Rack for the past week. I tried everything in the suggestions including rolling my computer back. Here is what worked for me. For whatever reason when new video/audio drivers or software are installed, windows at times but not always, reverts UAC (User Account Control) to its default setting. So long story short, Right click on your Helix updater and tick the box "Run this program as administrator" and do the same for the updater as well. I know, this baffled me as I am the sole user on my computer and am by all intents and purposes, the administrator. Regardless of this fact windows in all its wisdom sometimes reverts drivers to default UAC privileges. I hope this solves your issue. It is most certainly a weight off my mind. Back to rockin' on the Helix!